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Best Western East Towne Suites

Traveler (59)
Room & Suite (47)
Pool & Beach (16)
Certificate of Excellence

About

#27 of 66 hotels in Madison
Location
Cleanliness
Service
Value
Certificate of Excellence
See why so many travelers make Best Western East Towne Suites their hotel of choice when visiting Madison. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you. Given the close proximity to Hiestand Park (2.3 mi), guests of Madison Best Western can easily experience one of Madison's most popular landmarks. As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a refrigerator, and getting online is easy, with free wifi available. Guests have access to a 24 hour front desk, baggage storage, and express check-in and check-out while staying at Best Western East Towne Suites. In addition, Madison Best Western offers a pool and free breakfast, which will help make your Madison trip additionally gratifying. And, as an added convenience, there is free parking available to guests. While in Madison, you may want to check out some of the restaurants that are a short walk away from Best Western Madison, including Takumi Japanese Restaurant (0.7 mi), The Journey Sushi and Seafood Buffet (0.9 mi), and Red Lobster (0.5 mi). Plus, during your trip, don’t forget to check out some of the popular science museums, such as University of Wisconsin Geology Museum and Wisconsin Science Museum. At Best Western East Towne Suites, your comfort and satisfaction come first, and they look forward to welcoming you to Madison.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Fitness Center with Gym / Workout Room
Room service
Restaurant
Airport transportation
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Hotel links
Visit hotel website
Hotel deals

Location

Full view
48Car recommended
Grade: 48 out of 100
48Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
786Reviews
6Q+A
74Room tips
Traveler rating
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Popular mentions
Witnessed front desk staff treating another guest very rudely. No manager on site to assist. The climate control was horrible, condensation on the furniture. Returned at 3:30pm to an unclean room. Left without staying our second night, no concern by the staff whatsoever.
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Review collected in partnership with Best Western
Response from Tanya P, General Manager at Best Western East Towne Suites
Responded 4 days ago
Dear Guest, Thank you for taking the time and leaving us your review! We would like to apologize for not meeting your expectations with your stay. We value your opinion and we'll work hard at correcting the issues you have faced during your stay with us!
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Hotel's Favorite
Our group stays here after a 200 mile relay running event. We love the facilities, location and surrounding restaurants. We always have an enjoyable experience here. The fresh breakfast is awesome and even uses real eggs instead of the dehydrated stuff.
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Review collected in partnership with Best Western
Response from Tanya P, Manager at Best Western East Towne Suites
Responded 3 weeks ago
Dear Guest, Thank you for taking the time and leaving us your feedback. We were happy to hear that you loved our facilities, location and that we are surrounded by places to eat. We were also pleased to hear that you enjoyed our breakfast that we offer. We look forward to seeing you again when in Madison, WI
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I stayed with a dog. The place was very clean. The people were friendly. The bed was not comfortable, you could feel the springs. I'm not usually a picky person, but I sure do like a good night sleep, so the bed quality is important to me. I didn't like the fact that they had a
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Response from Tanya P, General Manager at Best Western East Towne Suites
Responded 5 days ago
Dear Guest, Thank you for taking the time and leaving us your feedback. We value your opinion and we will work hard at correcting the issues you experienced with your stay.
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The hotel was clean but the room/fixtures very dated. The bed was soft and terrible to sleep on. Linens were rough and pillows crappy. We went for cheap so can't complain too much. Front desk staff was nice.
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Review collected in partnership with Best Western
Response from Tanya P, General Manager at Best Western East Towne Suites
Responded 1 week ago
Thank you for choosing to stay with us. We value your opinion and we'll work hard at correcting the issues you faced during your stay. We hope that you would give us another chance in the future.
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The overall experience was OK but on our second night we returned to the hotel in the evening to find that our room was not cleaned. No bed made, no garbage removed, and no clean towels. The front desk was informed but said that there is nothing that could be done due to the
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Review collected in partnership with Best Western
Response from Tanya P, General Manager at Best Western East Towne Suites
Responded 2 weeks ago
Dear Guest, Thank you for taking the time and leaving us your feedback. We would like to apologize for not meeting your expectations and we'll have a re-training session with our front desk staff as to what they need to do when and if this situation were to happen again. We'll work hard at correcting the issue you faced.
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PRICE RANGE
$86 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western east towne hotel madisonbest western madisonmadison best western
LOCATION
United StatesWisconsinMadison
NUMBER OF ROOMS
123
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