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Magnuson Grand Hotel

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Magnuson Grand Hotel
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136 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Howards Grove
Reviewed yesterday NEW

This is the 4th year we held Our Family Christmas, at the Magnuson Grand Hotel in Madison WI. We were greeted by some new faces. Sherice greeted us as we checked -in and throughout or stay, she checked with us to make sure everything was okay. After checking- in, we met Ward. He assisted us with any needs we had...

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Helpful?
Thank SueBobK
Montgomery, Illinois
Reviewed 4 weeks ago via mobile

We stayed 2 nites in a king suite. Everything was clean and comfortable. The front desk was efficient and cordial. I especially enjoyed the indoor pool and hot tub. Breakfast bar was acceptable, but nothing special, so if a nice breakfast is important to you, plan to go out. (Still making this location a great value). It took only 10-15...

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Helpful?
Thank PunkinPeaks
Ingrid R, Manager at Magnuson Grand Hotel, responded to this review

Glad your stay was a pleasant one! I'm so happy you were pleased with your room and our overall cleanliness. We try our best to make every guest's stay a comfortable and relaxing one! Thrilled you got the chance to take advantage of our pool and hot tub as well. If you're ever in the area again, I'd love to...

Kenosha
Reviewed October 17, 2016

We have stayed at the Magnuson Grand Hotel at least 5 times and have been very pleased with all visits. The stay is friendly, rooms are nice, and it's close to the highway. And for gamblers, the casino is right down the street.

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Helpful?
Thank Alicia O
Ingrid R, Manager at Magnuson Grand Hotel, responded to this review

Thrilled each visit has left you pleased, Alicia! We'll always make sure your room is comfortable and our service is cheery. Looking forward to having you back for more stays in the future! Sincerely, Ingrid, Manager

Plainfield, Illinois
Reviewed September 26, 2016

Stayed here a couple of nights while getting work done at a nearby business. Reasonable price, friendly staff, breakfast OK, room clean, indoor pool OK. Casino nearby, although nothing like Vegas (hotel staff can provide coupon and request ride).

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Helpful?
Thank TAXGUY_10
Management response:

I'm glad you enjoyed your visit! You can always count on getting friendly service and a fair price with us. If you ever find yourself back in the area, we'd love to have you stay with us again! Sincerely, Ingrid, Manager

McKinney, Texas
Reviewed September 12, 2016

This was the choice location for a group price with a family wedding. We started out by getting the wrong room. They quickly corrected that. Then there were no hand towels or washcloths. They brought them promptly but not enough for all the people. There was only very tepid water for showers in the morning. There were new Keurig coffee...

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Helpful?
Thank Tammy75070
Management response:

Though some time has passed, Tammy, I still wanted to apologize for our lack of preparation. I'm sorry you were sent to the wrong room and then later left without towels in your new one. We usually have things ready to go for our guests, but it sounds like we dropped the ball this time around. Hot water, whether it's...

Reviewed August 17, 2016 via mobile

We haven't been here for a few years after a very bad experience with very rude employees. We decided to give them another try. Very much improved. Check in went very fast even though the poor girl had to deal with rude drunk people before us. She kept very calm even with the phone ringing like crazy and these guys...

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Helpful?
Thank Sandy T
Ingrid R, Manager at Magnuson Grand Hotel, responded to this review

I'm thrilled you gave us a second chance, Sandy! We've been working hard at perfecting our guest's stay, and I'm glad my team gave you the service you deserve. Looking forward to having you back next time! Sincerely, Ingrid, Manager

Walla Walla
Reviewed August 14, 2016 via mobile

Arrived at 9:30 pm on a Friday night. No desk attendant on hand to check us in. Two other parties arrived at the same time. Rang the bell several times and no attendant came. Finally called the front desk from the house phone. Pretty soon two female employees meandered to the desk. No apology/reason for absence was given. The first...

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Helpful?
2Thank chalkjb
Ingrid R, Manager at Magnuson Grand Hotel, responded to this review

Though a few months have passed, I wanted to apologize for all the front desk confusion. I'm disappointed my team wasn't on hand at such a reasonable time. I'm not quite sure why you were told two completely different things about your payment, but I've been doing my best to make sure my team is better organized with our guests'...

Schaghticoke, New York
Reviewed August 4, 2016

Older hotel, some maintenance issues, including peeling ceiling in bathroom, though room clean. Good TV, free breakfast (though breakfast area not kept that tidy, and selection minimal -- biscuits with gravy and breads, no pastries). It is on a back road, after the entrance to a Harley-Davidson dealership and before the well-hidden entrance to the local Ho-Chunk Casino. Finally, it...

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Helpful?
Thank Deejub
Eau Claire, United States
Reviewed August 2, 2016

This hotel was great for the price. It was a little worn out, but had everything we needed. The hotel staff was great and very accommodating. They have a very large breakfast area that they let us use as a gathering place (we were there with a baseball team). We were able to bring down food and coolers; they were...

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Helpful?
Thank Laura B
Winnipeg, Canada
Reviewed August 1, 2016

No issues with anything regarding this hotel. It fully met all of the standard inexpensive hotel checkpoints. Staff were polite, room was clean, and there was a real breakfast included. We did not use the pool, nor did we eat breakfast at the hotel itself.

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Helpful?
Thank Aristandra
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Under new management and new renovations. A complimentary hot breakfast is served early each morning. In addition to indoor pool and hot tub, Magnuson Grand Hotel Madison provides 24-hour fitness room and business center with complimentary fax and copy service. Magnuson Grand Hotel Madison also features conference rooms and party rooms. Flat screen television in lobby. The property has a knowledgeable 24-hour front desk staff eager to help guests with any questions. Wine, champagne and beer available on site until 2am. Many packages available including golf packages and casino packages. Frequent stay program and discounts available upon request. Rate match guarantee program available upon request. ... more   less 

Additional Information about Magnuson Grand Hotel

Address: 3510 Millpond Road, Madison, WI 53718-6810 (Formerly Grand Hotel Madison)
Location: United States > Wisconsin > Madison
Price Range: $67 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Magnuson Grand Hotel 2.5*
Number of rooms: 100
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Also Known As:
Magnuson Grand Madison
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Questions & Answers

Here's what travelers have asked, with answers from Magnuson Grand Hotel staff and other travelers.
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Questions? Get answers from Magnuson Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay on the top floor if you can”
 of 5 bubbles lognshadow73, Apr 22, 2016 | Read review
“Rooms at the Cambria Suites for the same price were luxury vs. this abysmal dump.”
 of 5 bubbles 311marij, Feb 8, 2016 | Read review
“Don't stay here!”
 of 5 bubbles lindalA3112HY, Oct 13, 2015 | Read review
“Staying again this weekend!!!!”
 of 5 bubbles gregoryb327, Aug 31, 2015 | Read review
“Home wood suites is next door and much more modern. Wifi is super slow.”
 of 5 bubbles 346mariej, Jul 1, 2015 | Read review
5 of 5
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