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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Madison Monona Terrace
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 68 hotels in Madison
Location
Cleanliness
Service
Value
The Hilton Madison Monona Terrace hotel is located in the heart of downtown Madison overlooking Lake Monona. The Hilton Madison hotel is connected via a climate controlled skywalk to the Frank Lloyd Wright inspired Monona Terrace Community and Convention Center. The hotel is conveniently located in downtown Madison just blocks from the WI State Capitol Building and the University of Wisconsin-Madison campus. Local favorite attractions such as the Henry Vilas Zoo, Overture Theater District and State Street are just a few short blocks away. The Hilton Madison hotel offers complimentary airport transportation to and from the Dane County Airport daily from 7am - 10pm. The Hilton Madison Monona Terrace hotel's standard guest rooms offer views of the Wisconsin State Capitol or Lake Monona. Deluxe rooms are available for an additional charge. The Capitol ChopHouse serves lunch and dinner daily.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Valet parking
Paid public parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Special diet menus
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
59Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
Contact
9 East Wilson Street, Madison, WI 53703
Getting there
Rental CarsSee rental cars from $41/day
1406Reviews14Q+A100Room tips
Reviews
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Popular mentions
Because it was a football weekend, the hotel doubles their normal rate. OK. is I am paying 475 for a basic hotel room. But no maid service. Imagine coming back to a dirty room with no clean towels everyday. They blame covid and the problem of finding help with the lack of service. Hilton used to be a quality brand. Now its one step below Motel 6. I will think twice about staying at a Hilton again.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Derek Morrison, General Manager at Hilton Madison Monona Terrace
Responded yesterday
Thank you for taking the time to complete a review. First I would like to sincerely apologize for the lack of cleaning during your visit. We will service rooms staying over by request, however we are not currently cleaning all rooms that are staying over automatically. I will work with my front desk team to help ensure that this is communicated properly to all of our guests arriving. Our rates do fluctuate based on time of booking. Depending on our demand and availability you may see rates fluctuate. Football weekends are typically very busy for all downtown hotels. While I do feel Hilton is still the best brand out there, I understand your frustrations and want you to know we will work to make all future visits more comfortable and relaxing. I hope you reconsider giving us another opportunity in the future. Again my sincerest apologies for failing to meet your expectations, I am confident we can and will do better. All the best.
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Hotel's Favorite
We stayed at the Hilton for one night this week and we had an excellent experience. Although masks were required and some things eliminated due to covid, we still enjoyed a very pleasant stay. Right from the get-go the gentleman who checked us in was pleasant, courteous and accommodating. We arrived a little before checkin time and since our room wasn’t ready yet he kindly upgraded us to a bigger room with a lake and city view. We loved it. This Hilton is so beautiful and clean and comfortable we’ll try to go back soon. It’s in an excellent location right in the heart of Madison. The rate was reasonable. One of my favorite things was the big, fluffy white bath-towels. It was invigorating wiping your body with it. The bed was very comfortable and the room so new and pleasantly decorated. …
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Andrew Pollard, Guest Services / Front Office at Hilton Madison Monona Terrace
Responded Jun 2, 2021
Thank you for your feedback! We appreciate it, and hope to have you back soon!
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The hotel looks nice on the Hilton website, but my initial impressions are not so good. It is kind of tired and the rooms are not spacious. The worst thing is the in-room air conditioner / heater. It is LOUD. You can't have a conversation above the noise and I can't imagine how one could sleep with it on. Fortunately we may be able to leave it off if the weather cooperates. Right now the unit in the next room is so loud we can hear it in our room. Compared to the Hampton in we stayed in last night it is an order of magnitude louder. Hard to understand how this property can be a business destination. There is a nice built in desk, but the chair is designed for someone much shorter than my 6 feet 2 inches. I feel like I am literally sitting on the floor. I expect a hotel in a premium downtown location to pay more attention to details. Unfortunately, the missed details are what stay with customers. …
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Date of stay: October 2021
Helpful
Response from Derek Morrison, General Manager at Hilton Madison Monona Terrace
Responded yesterday
Thank you for the feedback. You have my commitment to look into the concerns you highlighted in this review. I apologize for the less than great stay and will work diligently with our team to elevate the levels of service. We appreciate your business and feedback and hope you consider us again on future visits to the area. Warmest regards...
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I have stayed there many times before. This visit was disappointing. I was in room 921 and the fan/ac was so loud I had to turn it off and swelter at night. The blinds did not fully close so I had to wedge a table to bar a bright light from the room. I wanted/needed coffee in the morning....it was all decaf. When asked how it was and I advised, the man said he'd see if he could get me some extra Hilton points. No word on that but I would have rather had a room worth the price. Upon leaving, another couple said they had the same noise problem. I was too tired to ask to switch rooms upon check-in as it would have been the smarter thing to do. The bright spot was Christina, the breakfast server, as she was kind and cheerful.
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Date of stay: September 2021Trip type: Traveled on business
Helpful
Response from Derek Morrison, General Manager at Hilton Madison Monona Terrace
Responded yesterday
Thank you for the feedback. I'm very sorry for the concerns you encountered. We will use reviews like yours to enhance our levels of service as we continue through back to a sense of normalcy at our hotel and in our industry. Not having regular coffee is certainly a large concern. We will address this immediately. Thank you for providing the room number, our maintenance team will look at that air conditioning unit today. I hope you consider giving us another opportunity and rest assured that your feedback is appreciated and welcomed. I hope you have a great week. All the best...
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Nearly every hotel provides free WiFi and coffee and basic black tea but not this one. Bring your adapters as there are no USB ports. Elevator security did not seem to work on some elevators to limit access to top floors.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Derek Morrison, General Manager at Hilton Madison Monona Terrace
Responded 3 weeks ago
Thank you for taking the time to contact us regarding your recent visit. While I love reading about wonderful stays our guests experience, I know there is always opportunities to do better. While we do charge a small fee for WiFi in the guest rooms it is complimentary in the lobby areas. Also we do offer WiFi complimentary to all Hilton Honors members. It's free to join! We do also have usb ports in the guestrooms. Each night stand has it built in to the side, which sometimes can be hidden, I'm sorry that you didn't see that and apologize for failing to meet your expectations. We also normally do provide complimentary coffee and tea in the rooms. We have been experiencing some supply chain issues getting these coffee pods, in the mean time, until we can have that back in the rooms, we have decided to put complimentary coffee in the lobby by the desk. I hope you consider staying with us in the future. Please feel free to call the hotel directly and ask for me. I'd be happy to assist any way I am able. Take care and all the best...
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PRICE RANGE
$149 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton madison monona terrace hotel madison, hilton hotel madison, hilton monona terrace hotel madison, madison hilton
LOCATION
United StatesWisconsinMadison
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about Hilton Madison Monona Terrace
Which popular attractions are close to Hilton Madison Monona Terrace?
Nearby attractions include Wisconsin State Capitol (0.1 miles), Capitol Square (0.2 miles), and Monona Terrace Community and Convention Center (0.08 miles).
What are some of the property amenities at Hilton Madison Monona Terrace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Madison Monona Terrace?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Madison Monona Terrace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Madison Monona Terrace?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Madison Monona Terrace?
Conveniently located restaurants include Marigold Kitchen, Tornado Steak House, and L'Etoile Restaurant.
Are there opportunities to exercise at Hilton Madison Monona Terrace?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hilton Madison Monona Terrace have an airport shuttle?
Yes, Hilton Madison Monona Terrace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Madison Monona Terrace located near the city center?
Yes, it is 0.2 miles away from the center of Madison.
Are any cleaning services offered at Hilton Madison Monona Terrace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Madison Monona Terrace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.