We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Madison East

#38 of 61 Hotels in Madison
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
4862 Hayes Road, Madison, WI 53704
Special Offer
Member Rates
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Residence Inn Madison East
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

114 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 113: English reviews
Houston, Texas
Level Contributor
437 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here because we had a wedding just East of here, and a reception at the the University of Wisconsin. Location is great for getting into the city and back on the highway. Nice neighborhood, with trees and vegetation behind. Friendly staff, all the usual facilities.

Helpful?
Thank mikel12323
Cincinnati, Ohio
Level Contributor
172 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the Residence Inn for 3 nights over a long weekend to visit Madison. The hotel is on the east side, near the airport, but only a short drive to the city center. The front desk staff were great - offering numerous restaurant recommendations for the various nights and types of food we were interested in. No airport shuttle... More 

Helpful?
Thank Craig S
Joliet, Illinois
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel on several occasions, our room was quiet , the staff was extemely helpful, the location was perfect, the evening mix was a bonus, we will be staying here again as we always have great service from marriott properties

Helpful?
Thank topspeed1948
Michigan
Level Contributor
245 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 571 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel on two different occasions in June 2015. The hotel location is good - not too far off the highway and close to restaurants. In fact, there is a Perkins Restaurant right next door. Overall, this hotel is run down. The rooms that we had were ok, but carpet worn, sheets and towels dingy, and stray... More 

Helpful?
Thank lithlith
TMIHospitality1, Manager at Residence Inn Madison East, responded to this review

Dear lithlith, Thank you for reviewing the Residence Inn Madison East. It's great to hear you had a positive breakfast experience. However, I am very sorry that the condition of our hotel fell below your expectations. We appreciate guest feedback such as yours so that we can continue to improve our hotel. We hope that you will allow us another... More 

Indiana
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 30, 2016

We have stayed at many Residence Inns throughout the US, and at the Madison West property several times in particular. We have come to count on Residence Inns as a clean, comfortable, convenient place for our family to stay. The Madison East Residence Inn is no where close to the quality of these other properties. It is just dingy. The... More 

Helpful?
Thank Dana S
TMIHospitality1, Manager at Residence Inn Madison East, responded to this review

Dear Dana S, Thank you for reviewing the Residence Inn Madison East. I am very sorry you were less than impressed with your stay. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. Rest assured that your comments will be reviewed by our team and actions... More 

Naperville, Illinois
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2016

Our room was quiet, the service was excellent. The front desk staff were friendly and extremely devoted to the customer. The room was modern and comfortable. The breakfast was fresh and delicious. The hotel was not that close to downtown, but it was to the highway. We were very leased with our stay

Helpful?
Thank mkn444
Grand Rapids
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 23, 2016 via mobile

Front desk clerk (Charles) is one of those people you would hire in an instant for your own business! Impressive Managers Reception Mon - Wed. Nice rooms In an area of numerous chain restaurants. Nice seating area out front (can hear highway noise from outside)

Helpful?
Thank KibbleGR
La Crosse, Wisconsin
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 16, 2016 via mobile

I had some problems in my room including the door lock was broken. It appeared somebody had used a prybar to break into the room at some point. We could not lock the door at all. I took some pictures and send them to management. I also asked that the manager to contact me, I never heard a word. In... More 

Helpful?
1 Thank Thomas67_75
TMIHospitality1, Manager at Residence Inn Madison East, responded to this review

Dear Thomas67_75, Thank you for reviewing the Residence Inn Madison East. We strive to impress our guests and I'm saddened that we fell short. I apologize, but this is the first I am hearing of the issues that you experienced. I would truly like to get to the bottom of this so I can address these issues, as well as... More 

Illinois
Level Contributor
213 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed May 7, 2016

We stay at Residence Inns often, usually in the two bedroom suite. As per usual, there was plenty of space in this two bedroom/two bath unit. The other plus was the friendliness of the staff. The front desk staff was warm and accommodating but on check in and check out. Perhaps this Residence Inn suffers by comparison to some of... More 

Helpful?
Thank fijichick
TMIHospitality1, Manager at Residence Inn Madison East, responded to this review

Dear Fijichick, Thank you for taking the time to review your recent stay at the Residence Inn Madison East. I'm pleased to hear you enjoyed our spacious suites and friendly staff. I apologize that our hotel did not meet your overall expectations. We appreciate your feedback as it will be used to improve our operations. We hope to have another... More 

Miami Beach, Florida
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed April 16, 2016 via mobile

While the stay itself was fine for me--the room large, and the front desk staff friendly and helpful--my colleague found cockroaches in his hotel room. This was very disappointing because we picked this place over the Courtyard which seemed nicer on line. My own personal stay was enjoyable and I did not find any bugs in my room, I must... More 

Helpful?
Thank FinnyGo
Adam M, Manager at Residence Inn Madison East, responded to this review

Dear FinnyGo, Thank you for reviewing the Residence Inn Madison East. I am glad to hear we provided you with helpful and friendly service. However, I am very sorry for the experience your colleague had. I understand how disappointing that must have been for him. We truly hope that you will allow us another chance to impress you, when your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (22)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (12)
Viewed
Dining (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Pool/Beach Area (1)
Viewed
Dining (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Bathroom (1)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (2)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Madison hotels
0.5 mi away
Fairfield Inn & Suites Madison East
0.6 mi away
Staybridge Suites Madison East
0.5 mi away
Courtyard Madison East
Courtyard Madison East
#26 of 61 in Madison
4.5 of 5 stars 242 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hampton Inn Madison East Towne Mall Area
0.3 mi away
BEST WESTERN East Towne Suites
0.1 mi away
Comfort Inn & Suites Madison Airport
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Madison East

Address: 4862 Hayes Road, Madison, WI 53704
Location: United States > Wisconsin > Madison
Price Range: $141 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Madison East 3*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Booking.com, Hotwire, Hotels.com, Odigeo, Orbitz and Travelocity so you can book your Residence Inn Madison East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Madison East Hotel Madison
Madison Residence Inn
Hotel Style:
#23 Business Hotel in Madison
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay