Welcoming and helpful staff. Hotel and room were clean and comfortable. Breakfast was good and changed every other day. Didn’t use the pool or gym. Beds were comfortable. Convenient location and was provided with information on local restaurants
Breakfast exceeded expectations, I'm so used to seeing junk food and prepackaged stuff at hotels but they literally served exceptional food that was fresh and had so many healthy options. The service was fantastic with an easy check in/out and parking was very convenient. Perfect location downtown too!
Awesome place with very good breakfast and nice staff. I reduced the number of days then had to increase number of days at the last minute due to a member of our party getting Covid. Staff was incredibly accommodating and this is the only place I would stay in Madison from now on.
Just two blocks from the state capitol. Excellent breakfast. Quiet, clean and well kept hotel. We've stayed here a couple of times and everything was perfect both times. If you're visiting Madison, this is an excellent place to stay.
All very good except that I have to update my door key because it was inactivated out of no reason for several times. Breakfast is good. And staff is nice. The location is very close to the state capital.
Outstanding customer service! Location is ideal and breakfast was good. The staff really shines and they all had the attitude that they could enhance our stay and meet any special requests. Very nice and pleasant and efficient staff. Great experience.
Hotel is centrally located to everything in Madison. Rooms are typical Hyatt Place and clean. Staff is very friendly and helpful and the breakfast is also good. Definitely recommend this hotel for price and location- definitely recommend
We traveled from our retirement home in Costa Rica to Madison for the marriage of our daughter and to celebrate our 33rd Wedding Anniversary. We picked the Hyatt downtown because it was the only hotel that offered a free breakfast. We thought by choosing a Hyatt we couldn't go wrong. Boy were we wrong. We had asked management not to use air fresheners in our room because my wife is allergic to certain chemicals, like citronella. When we opened the door to our suite for the first time, we were hit with a light musty, moldy smell. We attributed that to our request not to use air fresheners. We noticed the smell continued and seemed to grow stronger through our stay. A room maintenance guy came to our room the first day there to check on our A/C fan not working, but it was working. It just wasn't doing any good. He commented on the smell and left. It was during our last full day there that I decided to microwave some leftover takeaway that I first opened the microwave that I was hit with an overpower stench. i found two takeaway boxes in the microwave (on on top of the other). I quickly pulled them out and threw them in the trash. I thought about tying up the trash bag and putting them outside our door but decided the hotel management should know about it, so I carried the trash bag down to the front desk. The worker at the front desk apologized and offered me a free bottle of water, which I declined. I then looked closer at the Hyatt and learned Hyatt Place was a 3-star level hotel. That explains the lack of room service or laundry. The hotel is pet friendly, which was nice getting to pet the dogs in the hallways. It is also centrally located: 2 blocks from a good grocery, 3 blocks from the Capitol, and 3 blocks from a CVS Pharmacy.…
Staff pleasant. Helpful. Loved location. Breakfast was great. Enjoyed the pool. Room was peaceful. Close walking distance to capitol and campus. Restaurants nearby. Cool streets to explore near. And lake just over the way!
Excellent overall hotel condition. The breakfast was outclass too. I may have some reservations regarding taking 100 deposit at the check-in but the receptionist didn’t bother to check the room and processed the refund.
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