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Comfort Suites Madison West

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#27 of 61 Hotels in Madison
Certificate of Excellence
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Comfort Suites Madison West
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193 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Bayport, New York
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was excellent. The breakfast was plentiful and the hours were more generous than most. The desk help was very good also. The front lobby was very nicely set up. MY only two concerns were as followed. When asking the hotel workers a question, many could not speak or understand the question in English. My second concern was that... More 

Helpful?
Thank Craig B
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Craig B. Thank you for taking the time to give us some great feedback! I apologize that your group rate was not entered correctly on your reservation, and it concerns me that the hotel representatives had a hard time understanding you. I assure you every staff member at the desk, does understand the English language. I believe what happened... More 

Milwaukee
Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family visited Madison for a long weekend. This was a good location for visiting Cave of the Mounds and doing activities in and around Madison. The carpeting and furniture in the room was very dated. The two level suite was unusual, but worked well for creating two separate sleeping spaces- kids in one, adults in one. Really great pool!... More 

Helpful?
Thank Etoile983
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you Etoile983 for taking the time to give us your recent stay's feedback! I live over by the caves. Aren't they the neatest? We are scheduled to be getting new carpeting throughout the hotel this upcoming year. So, hopefully by your next visit you will be able to enjoy this updated feature of our property. Thanks so much for... More 

Eureka, California
1 review
5 of 5 stars Reviewed 4 weeks ago

The clean rooms and friendly staff made this a great place to stay. Excellent facilities. Quality breakfast. Loved having a bar in the dining area for night-time drinks. I highly recommend this to anyone traveling to Middleton or Madison.

Helpful?
Thank rhythm707
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for such kind words rhythm707! Hope to see you soon! Hospitably yours, Kristen Comfort Suites More 

Phoenix, Az
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Comfort Suites as part of a family reunion in Madison. Really like the hotel. The buffet was great, pool excellent, and the overall service great. Very quiet. The beds were superior! Everyone commented on the comfort of the beds. Overall, an excellent stay.

Helpful?
Thank csquare
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you, csquare! I will make sure to share your response with the staff. We love hearing such praise. See you on your next trip to Madison! Hospitably yours, Kristen Comfort Suites More 

Olney, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Great place to stay,clean property,comfortable beds,staff very courteous.Enjoyed happy hour and their breakfast has a variety of foods to offer.This marked my fifth stay here,as we come to Madison to visit family.

Helpful?
Thank pollywollypj
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you so very much pollywollypj! We are happy that you continue to enjoy your stays, and are excited to see you on your sixth stay with us. Hospitably yours, Kristen Comfort Suites More 

Lansing, Michigan
1 review
3 of 5 stars Reviewed August 17, 2016

My young son and I stayed here for a night heading to a family get together. Good location and check in went fine, but I was hot and tired, and I was looking forward to a working air conditioner. Needless to say, the air was not working like it should and after calling the front desk, they came up to... More 

Helpful?
Thank J7643XWmichelleb
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for your review J7643XWmichelleb. I am so sorry to hear that your stay was anything less than perfect. I will pass one your review to other department heads to ensure that the air conditioner and breakfast display are rectified. I would like to make this right. please contact me at kluciano@wiscohotels.com, or 608-836-3033 to personally apologies for your... More 

Stevens Point, Wisconsin, United States
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 15, 2016

This hotel is on the top of my list when I come to Madison. The maintenance man was the first hotel employee and he was one of the friendliest people we have even met. He was roaming the halls with the most contagious happy attitude. I have never met anybody more guest oriented. Also, the front desk staff was awesome... More 

Helpful?
Thank BALBE912
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Good day BALBE912, What an amazing review! Thank you so much for this- it makes our jobs so much more enjoyable! I definitely will make sure to pass this on to Jeff our maintenance man, as well as the rest of our lovely staff. See you next time! Hospitably yours, Kristen Comfort Suites More 

alabama
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 10, 2016

My daughter and I stayed here for 4 nights and although the place was okay it could have been better. The air conditioner in our room was not working properly but I don't think the hotel staff believed me. The room was not hot but it always felt damp in the room and the air conditioner never shut off. There... More 

Helpful?
Thank baseballfan08
Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Dear Guest, We greatly appreciate your review of our property. I am saddened to hear we were unable to make things right for you during your stay with us. Unfortunately during an unusual storm with heavy rains like the one we encountered, our only option is to relocate our guests that were affected. I have shared your comments with our... More 

Custer, Wisconsin
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 3, 2016

We were allowed early entry to room....and the happy hour put a smile on an otherwise stressful visit to hospital. All the staff....front desk with easy directions to hospital...bartender with listening ear....breakfast personnel for efficient setup....clean room....all was good. We do have returning visits to hospital and will use this facility when we can.

Helpful?
Thank boenski7035
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear boenski7035, As much as we would like your travels to be for enjoyable reasons, It makes us happy to hear that we put your body, and mind at easy during a stressful time. See you on your next visit to Madison! Hospitably yours, Kristen More 

Wisconsin
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 2, 2016

Very nice, up to date clean room. Quiet. Very nice pool and hot tub! Very friendly and helpful staff. The free drinks from 5:00 - 7:00 is a great plus! Good breakfast with eggs and sausage. The only thing I missed in our room were room darkening curtains. The light from the parking lot and next door building kept the... More 

Helpful?
Thank benfris
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi there benfris. Thank you for your recent review. It is nice to hear that you enjoyed your stay. I double checked in the room you occupied, and it looks like the room darkening curtains were hiding behind the decorative curtains on each side of the window. Sorry for the confusion of the shear curtains and decorative curtains hiding those... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 

Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717-1941
Location: United States > Wisconsin > Madison
Price Range: $105 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
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