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1 - 5 of 858 reviews
The hotel is worn out and in need up updates- it's not the staff's problem and I feel bad for the staff that had to listen to the complaints. There was some water damage and mold and the beds are really saggy. The 7th floor...More
Thank you for taking the time to share your recent experience at the Sheraton Madison Hotel with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with...More
This hotel is better than expected. It's NOT downtown, which is my only peeve. Great customer service from the minute I arrived until I left. My only comment is that the woman in the concierge lounge was a bit too friendly, I had a really...More
Good Afternoon, Thank you for taking the time to express your feed back. We strive on the best customer service and I am very sorry to read about the interaction in the club. I have addressed this concern with the staff and i'm very sorry...More
Would give this a -5 if it was available!! GROSS GROss GROSS!!! Sheets we spotted ...flies everywhere ... filthy windows throughout the hotel!! Housekeeping was super under staffed !!! Better to stay at a MOTEL 6!! Manger Greg H better step it up!!!!More
Hello Cheerily, Thank you for taking the time to provide us with feedback on your most recent stay. I wanted to apologize for the dirty linens and the flies in your room. Your feedback has been passed on to our housekeeping team so they can...More
I came here from San Francisco for a wedding. Everything was great, with a huge exception to the waitress on Saturday afternoon and evening. Saturday morning was Jacob (I think was his name), and he was awesome. Allison was the waitress at the hotel bar...More
Thank you so much for taking the time to let us know how your stay was at the Sheraton Madison. It is always our intention to make your stay the very best it can be. Please accept our apologies for the unprofessional service that you...More
While not downtown, the location was great on John Nolan right off 12. The hotel was clean and comfortable. The pool area was nice but the hot tub didn't work - well the bubbling feature was not functioning. The hotel has a nice little cafe...More
"Higher Floor"
"Opt for the Club Level! Well worth the dollars!"
"Club level rooms are very convenient."
"8th Floor Suite"
United States