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Sheraton Madison Hotel

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Traveler (99)
Room & Suite (46)
Dining (6)
Overview
  • Excellent38%
  • Very good32%
  • Average19%
  • Poor8%
  • Terrible3%
Travelers talk about
“the club lounge”(44 reviews)
“front desk”(162 reviews)
“starbucks coffee”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
Aug 30Aug 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (905)
Filter reviews
896 results
Traveler rating
320
293
171
78
34
Traveler type
Time of year
LanguageEnglish
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320
293
171
78
34
Show reviews that mention
All reviewsthe club loungefront deskstarbucks coffeeshuttle servicealliant energy centerclose to downtownhotel barshower headbusiness tripbed was very comfortablepool and hot tubfitness centerfree breakfastjosephinelobbyjoshlake
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1 - 5 of 896 reviews
Reviewed 1 week ago

The lobby is updated. The rest is not. But after completing the hotel survey voicing my concerns, I received a response stating that they are going through a full room renovation to be completed in first quarter of 2019. Given the location, I'd try again...More

Thank DallasPillowTalker
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 6 days ago

Dear DallasPillowTalker, Thank you for taking the time to leave us a review! We certainly appreciate any and all feedback as it helps us continually improve.As you mentionned, we are currently going through a hotel wide renovation and we are so excited to start debuting...More

Reviewed 3 weeks ago via mobile

We came in for a family event and was assigned what must have been the dog pound or a room reserved for pets. The room smelt like a cat box but we didn’t make a fuss cause it was a turn and burn. However when...More

Thank Da D
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 3 weeks ago

Dear Da D, Thank you for taking the time to leave us a review! As much as we love having our guest's furry friends with us, we sincerely apologize that you experienced an issue with odor in your room! Please know that we take these...More

Reviewed 3 weeks ago via mobile

Nothing real impressive about this place. It was clean and quiet. The lobby smelled of mildew. Not a pleasant smell. The rooms were out dated. No fridge. Which sucks. We had there breakfast buffet that is offered for like $15 a person. It was terrible....More

Thank Joleen F
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 3 weeks ago

Dear Joleen F, Thank you for taking the time to leave us a review! We sincerely apologize that your stay was not as good as it could have been. Please know that we take all comments to heart and that we also are going through...More

Reviewed July 11, 2018

The hotel has a great location and excellent staff. I would like to thank everyone from Front Desk team Allison, Tatiana, Renata, Josh and Berr. The drivers Sasha, Hary and Svens. And Nikki for helping me with my reservations making sure that everything is fine....More

Thank Luiz M
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 5 weeks ago

Dear Luiz M, Thank you for much for leaving us a review on Tripadvisor! We love to hear such great feedback from our guests and we hope to see you again soon! Thank you,

Reviewed July 4, 2018 via mobile

Checked in on Monday, the ac stopped working on Tuesday so I had to call to have it repaired. Took about an hour before it was running. Wednesday no housekeeping, had to call and was told they were short of help and only did check...More

Thank Marlene D
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded July 5, 2018

Dear Marlene D, Thank you for taking the time to leave us a review on TripAdvisor! I sincerely apologize that you experienced that issues mentioned during your stay. During our renovation process, we have also been working on the pipes of the hotel which why...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Center with Internet Access
Wheelchair access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Non-Smoking Hotel
Room Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$142 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
Details
Price range
$142 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (99)
Room & Suite (46)
Dining (6)
Pool & Beach (5)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
JeromeTANTT
July 14, 2018|
Answer
Response from Tatiana L | Property representative |
Helllo! We do not have kettles in any of our rooms but there are coffee makers. In addition, you may get hot water from our Starbucks café or restaurant! Each room also has one free bottle of water that is replaced each day... More
2
Votes
chandra1221
July 16, 2015|
Answer
Response from Lisa W | Property representative |
We do provide refrigerators complimentary for our guests based upon availability. These are small refrigerators, so if you are looking for larger, they may be an additional fee. Please feel free to contact me directly and I... More
0
Votes
Room Tips
"Worst for family"
Read review
"Great service, nice property, fairly priced"
Read review
"Your choice is parking lot and 4 lane road or railway - I chose the former (odd numbers)"
Read review
"Upper floor are more quite"
Read review
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