English, Spanish, Chinese
Business, City View
NUMBER OF ROOMS
This is my new "go-to" property in Madison! They offer excellent service and a clean, well-maintained hotel. The rooms here are a bit on the small side, but they are very clean and recently updated. For Hilton Honors members at the Gold level or higher, you are offered a complimentary full breakfast buffet in their restaurant. The food was plentiful and tasty. Service was also very good. Since this property is downtown near the university, parking is in their secured parking ramp. As a note, you must check-in before being able to access the parking ramp. They also offer airport shuttle service to MSN, which is about 12-15 minutes away.
It started with my phone call to the Doubletree to request an airport pick up. Morgan was beyond kind with her description of the pick up location and estimated time of the van's arrival. I hung up silently thinking to myself, "wow, she was pleasant". Upon arrival, several ladies were working at the reception. By chance, our group was greeted by Morgan. I recognized her voice while she was explaining all of the hotel amenities. She was patient will our questions. She offered cookies to us. When she overheard me telling someone I had an allergy to nuts...immediately, she offered a nut free option. Prime customer service. Later, when I dropped my little wallet, i called the front desk...Morgan went searching for it, found it...and returned it to me. Doubletree, you got a good one in that lovely young lady. Morgan is Aces.…
Close to campus, overall a nice hotel. They removed the pool! When I travel to Madison it's with kids and kids want to swim. We won't be back. If you don't travel with kids or use a pool/hot tub, then it's fine.
The Staff was like Family. Great Team. Maya shuttled me from airport, so friendly and giving. Maddie and Joey Manager greeted me with smiles and cookies and kettle corn and made sure I got Perfect Room. Bartenders and Breakfast Staff Wonderful too. And Amanda Carried my Luggage and Shuttled me back to Airport, So Friendly and Helpful.
Very pleased with our stay! Amazing service, very friendly staff and overall great experience! We loved that there was a shuttle option to the hospital where we had family if that had been needed. Slept great!