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Holiday Inn Hotel & Suites Madison West

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1109 Fourier Drive, Madison, WI 53717
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Holiday Inn Hotel & Suites Madison West
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280 Reviews from our TripAdvisor Community

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Dubuque
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel was great- I loved the location for Shopping close to West Towne, Old Navy & Greenway station. We took a weekend away with our 1 year old the pool area was perfect for her to get accumulated with the water and the other patrons were great about getting their older kids out of the kiddie area. I would... More 

Helpful?
Thank Codi P
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel and waterpark were great. The front desk staff, on the other hand, did not fully understand how the system worked with credit cards. Long story short they ended up costing me over an extra $100 with NSF fees. I would recommend staying here just taking what they tell you with a grain of salt.

Helpful?
Thank Timothy O
GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to provide us with some feedback regarding your stay at that Holiday Inn Madison West. Thank you for also mentioning our indoor waterpark, Crawdaddy Cove. We are happy to hear that you enjoyed your time at while accessing our facilities. I do hope that you got to take advantage of our onsite restaurant, Benvenuto's... More 

WI
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had been here several years ago and returned to take a break from the cold and get to do some swimming while visiting the UW-Madison campus with our oldest. We found the staff to all be very friendly and helpful. The lifeguards were very attentive and watchful over the pool area. The surface around the pool area is very... More 

Helpful?
1 Thank HavekKidsWillTravel
GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to provide not only us but also our future guests with such a detailed review about your experiences here at the Holiday Inn Madison West. Thank you for mentioning our hard working and professional life guard staff, as they try very hard to keep our indoor waterpark, Crawdaddy Cove, a safe and fun environment... More 

Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed again at this hotel while in town for the Christmas holiday we stayed for 3 nights. Room was great with pretty of room and nice appointments. The water park was enjoyed greatly by my grandson and family. Staff were very pleasant as usual and overall enjoyed our stay.

Helpful?
Thank Vernon M
GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for providing us with such a great review about your stay at the Holiday Inn Madison West and for choosing to spend your holidays at our location. We are happy to hear you enjoyed one of our fourteen room types that we have to offer. It's wonderful that your grandchildren were able to enjoy our indoor waterpark, Crawdaddy... More 

Madison, Wisconsin
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 4, 2016 via mobile

My husband and I had a staycation. We decided to stay close to home and then have our two boys join us at the water park for a day of fun. Walking into the lobby we were pleasantly surprised. The lobby was lovely and smelled fantastic. Our room was a king room with a large jacuzzi tub on the first... More 

Helpful?
1 Thank slpion
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Dear slpion, Thank you for taking the time to share your experience during your past stay. It is disheartening that some aspects of our room amenities did not live up to your expectations. I also apologize if the service you have received may have caused you any inconvenience. Rest assured that your comments will be considered for our improvement to... More 

OH
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 3, 2016

For nearly a year of M-Th stays, I chose this hotel. The staff is friendly and thoughtful and the restaurant Benvenuto's makes good food (and great Old Fashioneds) which is reasonably priced. There are many places to eat in the area (it is Madison, after all) and I found the hotel to be in a good location for my needs.... More 

Helpful?
Thank bglodde
GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write such great review about our location, Holiday Inn Madison West. Thank you for mentioning our staff, I am very happy to hear that they greeted you and anticipated your needs as if you were part of the family. We strive to make our guests feel at home and prepared for whatever may... More 

Peoria, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

My kids loved this place and had an absolute blast. They were in the pool constantly. There's a decent water slide that would impress younger kids up to probably 10 or so. There's also a kiddie pool that is about the same size, but is very shallow and has a giant pirate ship with some slides in it. The lobby... More 

Helpful?
2 Thank AnnieBhb
GeneralManagerps, Front Desk Supervisor at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to provide us with feedback regarding your stay. I am very happy to hear that your children enjoyed our waterpark, Crawdaddy Cove. As you mentioned one of our fourteen different room types does offer a set of bunk beds as well as a partial wall to provide a little privacy while still allowing the... More 

Muskego, Wisconsin, United States
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 30, 2015

Great choice if you are in the Madison area and are looking for a better than normal hotel experience for kids. Staff is very friendly and caring. Only downside is that when we made the reservation, we called the hotel directly and specifically reserved the bunk beds room. When we checked in, they had a standard two queen bed room... More 

Helpful?
Thank MJDunn44
GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write such lovely review about your stay at our location, Holiday Inn Madison West. I apologize for any confusion regarding the room type you wanted but am happy to hear that our staff was quick to correct any issues. It's great that you children got to enjoy our indoor water park, Crawdaddy Cove,... More 

Baraboo, Wisconsin, United States
1 review
3 of 5 stars Reviewed November 16, 2015

Took my daughters and friends to celebrate a birthday there. So I called for the reservation, clearly stating I had 2 10 year olds and 2 12 year olds staying with me for the night and that it was to celebrate a birthday, they suggested the childs suite that had bunk beds. OK, said it it slept 5 perfect and... More 

Helpful?
Thank Jolene B
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for writing your review, and for mentioning some concerns you had regarding room types. We apologize for the issues you encountered with your room type, as we have 14 different room types to choose from, and are usually able to accommodate virtually any guest's needs. We would like the opportunity to speak with your directly so we can... More 

Level Contributor
11 reviews
4 of 5 stars Reviewed November 5, 2015

I enjoyed my stay here. The room and bathroom are both very big. The bed and pillows are very comfortable. I stayed on the 4th floor. The mainfloor is very noisy due to the waterpark. I stayed here on business, so I didn't use the waterpark area. The frontdesk staff was very helpful and kind. They do have free coffee... More 

Helpful?
Thank Victoria D
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for staying with us, and for taking the time to write such a detailed review. We are happy to hear you enjoyed your stay, and were made aware of our wide range of amenities available to our guests regardless of their reason for visiting. The upper floors are ideal for our business travelers, and all rooms come with... More 

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