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Embassy Suites by Hilton Hot Springs

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1,140 Reviews from our TripAdvisor Community

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Showing 1,138: English reviews
Aventura, Florida
Reviewed 3 days ago NEW

We stayed at this hotel for about 2 nights and found it to be a ghost town. Not only if was a large hotel with very little occupancy, but also, very few employees and the ones who were at the hotel appears to be completely clueless and confused no matter what was asked of them... Breakfast and happy hour were...

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Helpful?
Thank Alexander I
Brooklyn, New York
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago via mobile

We stayed on the 9th floor and had a great view looking up to the mountain and the observation tower. The room was clean and had very comfortable beds. The staff was very attentive and there is a free shuttle to and from sites on the downtown strip. As if that wasn't great enough there is also quite possible the...

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Helpful?
Thank William S
About Hotel's Favorite Review
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for posting such a nice 5 star review on TripAdvisor. We appreciate your mentioning our great staff and the views from your suite. We also appreciate your very nice compliments about our free made to order breakfast and our complimentary shuttle service. We hope for an opportunity to be of service...

Reviewed 5 days ago NEW

Close to convention center, skyway to convention center, shuttle to nearby restaurants, managers special in lobby, All around great time, will definitely return here again. check out the gangster museum, Bathhouse row some of the best restaurants around.

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Helpful?
Thank Rodney F
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We appreciate your patronage and we thank you for the nice review. We are pleased that you enjoyed your time in our hotel and the time you spent around our neat city. We look forward to having you back. Sincerely, Kurt Schatzl General Manager

Atoka, Tennessee, United States
Reviewed 5 days ago NEWvia mobile

This hotel is absolutely beautiful! They offer 2 hours of complimentary drinks and had a piano singer there for our enjoyment. John was so entertaining and so friendly. He could sing any song we requested and he was so funny. He invited us to hear him at a restaurant bar he was playing at the next night and when we...

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Helpful?
Thank SharonTaylor225
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for the very complimentary five star review. We are very pleased that you enjoyed the free evening reception and entertainment. We appreciate your patronage of Spa Botanica and we are happy that you and your husband enjoyed your Couples Massage. We look forward to being of service to you again. Sincerely,...

Hot Springs, United States
Reviewed 5 days ago NEW

Disappointing food experience here. The reception was delayed without notice. Which was great for the bar however! Chips and salsa, hummas was nasty. Breakfast was slim despite large presentation. Restaurant is boxed and canned sysco foods.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank moniqueh514
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are very sorry that our Food and Beverage service did not meet your expectations. Our complimentary evening reception is offered from 5:30-7:30 every night. I am sorry if you were misinformed. All of our advertising and printed material reflect those hours and we would never intentionally mislead a guest. We will certainly review our food and beverage offerings and...

Rogers, United States
Reviewed 5 days ago NEW

The hotel is in a great location for business. I like that you can walk to everything that you need. Staff was very friendly and helpful. I am a morning person, so I really enjoy being able to go downstairs and get a good breakfast to start the day. Not having to leave the hotel makes a big difference for...

Review collected in partnership with Embassy Suites Hotels
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Thank E7153SEjasonw
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your recent business meeting and thank you for the great review. We appreciate your mentioning our friendly and helpful staff as well as your clean suite and our free made to order breakfast. We hope to have the opportunity to be of service to you in the near future. Sincerely, Kurt Schatzl General...

Austin, TX
Reviewed 1 week ago NEWvia mobile

Location is fantastic- walking distance to all the happening spots in Hot Springs. Rooms are huge but average in furnishings. I thought the bed was too lumpy and was expecting better from a Hilton brand property. They have a closet but the doors were wonky and difficult to open and close. When we arrived, the toilet was dirty, there was...

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Thank tripcasey
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for taking the time to post such a thorough review. We strive for excellence and we are disappointed that we only performed at an average level during you visit. All of you comments will be addressed with our team and we will strive for more consistency. The comment about the bathroom cleanliness has been specifically address and corrective...

Little Rock, United States
Reviewed 1 week ago

The hotel is beautiful and well maintained. It is within walking distance to all the downtown historic spots. The staff is extremely helpful and friendly. The complimentary breakfast was fast and excellent. I would highly recommend this property for family, business or couples.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John M
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel and thank you also for the very nice feedback. We appreciate the compliments about our helpful and friendly staff, our free made to order breakfast and the well maintained condition of our hotel. We appreciate your recommendation and hope that you have the opportunity to return soon. Sincerely, Kurt Schatzl General Manager

Jackson, Tennessee
Reviewed 1 week ago

It was one of the most relaxing girls vacation in a relaxing and adventurous spot. The hotel was nice, the room was comfortable and very clean and the lobby was gorgeous with a wall waterfall, bar and entertainment nightly. I look forward to visiting again.

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Thank blessed151
TJ S, Front Office Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the our hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Lee's Summit, Missouri
Reviewed 2 weeks ago

We really enjoyed our relaxing stay at the Embassy Suites! Great service at breakfast. The bartender at the evening reception was the best. Rooms and hotel were clean. The kids loved the pool and hot tub. Great family hotel probably the best in Hot Springs!

Review collected in partnership with Embassy Suites Hotels
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Thank Jestep333
TJ S, Front Office Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the pool, and the evening reception to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Location: United States > Arkansas > Hot Springs
Price Range: $160 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline, Orbitz and Travelocity so you can book your Embassy Suites by Hilton Hot Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travelers.
13 questions
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The Colony, Texas
7 months ago
Jackson, Tennessee
over a year ago
2 months ago

See all questions (13)

Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“skyway to conventin center is on third floor i believe.”
 of 5 bubbles rodneyf362, 5 days ago | Read review
“Very convenient area.”
 of 5 bubbles blessed151, 1 week ago | Read review
“Higher floors are more quiet”
 of 5 bubbles 262erniel, Dec 3, 2016 | Read review
“Rooms on the higher floors, evenings noisy from lobby and piano bar. Suites can accomodate at least 5-6 people”
 of 5 bubbles humblecitylady, Nov 14, 2016 | Read review
“Ask for rooms in the back area. The rooms facing the balcony will hear all the piano playing from below.”
 of 5 bubbles JYDV, Nov 12, 2016 | Read review
5 of 5
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