Those hotels off the Bathhouse row are either too old or too pricy. We decided to stay in town, but avoided high cost. Check in after midnight, the front desk staff was friendly and efficiecy. Our suite at the highest floor is super clean, quiet and roomy (upgraded). Breakfast during pandemic is acceptable. Complimentary evening reception came with 2 drinks and bag snacks. Social Distance table settings at atrium. They tried very hard to keep guests to have peace in mind. I don't think we can find better place for the qualty and price as Embassy. Due to pandemic, on site restuarant was closed. However, there are lots of resturants at walking distance. We tried the german food and steck house Embassy staffs recommended. We did not use their on site spa, becasu we came there for the very famouse Quapaw Baths Private Spa package. Definetely will stay here once we re-visit Hot Springs.…
We stayed at Embassy Suites in Hot Springs for an impromptu get away. The hotel was very clean, followed Covid guidelines and was overall a pleasant experience. Service was excellent, especially the food and beverage manager Brian. We ate several meals at the hotel and all were outstanding. His attention to detail and willingness to make our experience fantastic was outstanding. Would definitely stay here again
Hotel was nice. It’s in a prime location close to old down town which is where you want to be and a nice area . Close enough you can walk to popular areas. A little outdated in rooms but clean. Check in was simple and manager (Brian) was very welcoming and made sure we had everything. He was very professional and knowledgeable of area which helped a bunch. Enjoyed our stay and will be back
Rooms were filthy. Staff was very nice and let me change rooms. 2nd room was better but still had mold in the shower and there was hair on the sheets on the sofa bed! It was too much trouble to switch rooms again or to have them clean so we just stuck it out.
Disappointed in Embassy Suites. Dirty beds. Hair, yellow stains and brown debris on bed. Gross. Front desk was not concerned or apologetic. They sent up a set of sheets for me to change bed linens and a vacuum for me to vacuum dirty room. Terrible service. They would not change our room.
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