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Embassy Suites by Hilton Hot Springs

Traveler (255)
Room & Suite (87)
Dining (9)
Certificate of Excellence

About

#10 of 48 hotels in Hot Springs
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Paid internet
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Free shuttle or taxi services
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Business
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
51Restaurantswithin 0.75 miles
54Attractionswithin 0.75 miles
1,639Reviews
18Q+A
100Room tips
Traveler rating
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Popular mentions
This hotel was great!! They have an incredible happy hour with wonderful free snacks and free soft drinks. The breakfast is unbelievable... custom made omelets, tons of other options. Best breakfast I’ve ever had at a hotel. Large spacious rooms. Totally recommend.
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+1
Hotel's Favorite
This is a hotel at the high end of Hot Springs AR. We had a very great and happy stay for our past Spring Break a few days ago. The hotel is special for its building with hotel rooms around a hollow center area with top consisting with glasses so the center is for all sorts of activities for guests. It has self-served hot breakfast as well as pre-cooked breakfast to order. One other special that my wife and my daughter liked very much is the evening complimentary drinks (alcoholic and non-alcoholic drinks such as wine, beer and margarita etc) and snacks (5:00pm~7:00pm) such as fruits, chips etc. The hotel location is very good and close to the Hot Springs National Park Mountain Tower - easy to view the Tower from the hotel room. The only thing that is not convenient for us is the parking around the hotel building is steep although it has flat parking lots on the south - a little far away to the hotel entrance.
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Response from Stacey E, Director of Sales at Embassy Suites by Hilton Hot Springs
Responded Apr 2, 2019
Thank you for your informative 5 star review! We are so glad you enjoyed your stay with us! We hope you will come back soon!
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We had quite a few issues with this hotel. We’ve stayed at other Embassy Suites so we assumed this one would be nice. We were greatly disappointed. When we walked into our room. It smelled terribly old and musty. Then we checked out the bed and they had tiny half pillows. Upon further inspection, I realized they were flat pillows folded in half to give the illusion they were fluffy. Then, we found the sheets didn’t even fit the bed and there was a gross stain. My husband said it looked like boogers. We went downstairs and asked for new sheets and pillows. They were very friendly & apologetic and sent someone upstairs right away to replace them. The housekeeper was super nice. She re-made the bed. The pillows she brought were very flat and slightly damp. Later, I realized one them still had a mascara stain on one of them. The bathroom had mold and mildew in it probably because there is no fan in the bathroom. The towels feel rough and scratchy. The toilet paper felt like construction paper. The comforter was very worn and had pills and again not fluffy or soft. We really felt that we were not getting what we were paying for. The only thing positive we experienced was that the staff were all really nice and friendly. I honestly felt that they were trying their best with what they are given. We checked out early after our first night and went to a different hotel that was the same amount of money and much cleaner, and updated. We definitely would not ever come back here in the state it is currently in.
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If you do, this is the place for you. We listened to dogs barking and yipping throughout the evening and it started again at 6:30 in the morning. It was not just an occasional bark but a constant yammering. It was so loud in the morning the noise overwhelmed the breakfast noise in the atrium. There were so many guests with dogs I thought AKC was holding their dog show at the convention center! I have stayed here many times and have loved it but it seems to have gone downhill over the last 3 years or so. I won't be back, there are too many high quality hotels in Hot Springs.
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Response from Stacey E, Director of Sales at Embassy Suites by Hilton Hot Springs
Responded 4 days ago
Thank you for taking the time to share your thoughts about your stay. I sincerely apologize for any inconvenience you may have experienced. We would appreciate the opportunity to continue our conversation privately, as your feedback is important to hotel management.
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The hotel isn't on Central Ave but it's location is only a couple of blocks away from downtown. The hotel was great. Exactly what we would expect from an Embassy Suites. The pool stayed open until 10pm so that allowed us to go and explore all day and then come back and enjoy the pool in the evening. The free breakfast was delicious as always. And for the price we are glad we stayed there for the 3 days.
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Response from Stacey E, Director of Sales at Embassy Suites by Hilton Hot Springs
Responded 1 week ago
Thank you so much for your kind remarks! Your feedback is important to us. We hope you will come back again soon! Hot Springs has so much to offer all year long!
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PRICE RANGE
$166 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites hot springs hotel hot springs, hot springs embassy suites
LOCATION
United StatesArkansasHot Springs
NUMBER OF ROOMS
246
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