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The Hotel Hot Springs & Spa

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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Brinkley, Arkansas
1 review
4 of 5 stars Reviewed 2 days ago NEW

I had a peaceful rest and good food. I had a restful sleep and I had a good time. The hotel is nice and I enjoyed myself. This is a nice hotel and I cant wait until the spa is opened at the first of the year.

Review collected in partnership with this hotel

Helpful?
Thank latunjhab
Mountain Home, Arkansas
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

This newly renovated hotel was quiet, clean and convenient. I could walk to the Convention Center without having to go outdoors. Employees were courteous, friendly and efficient. Had a very nice experience.

Review collected in partnership with this hotel

Helpful?
Thank Edna F
Little Rock, Arkansas
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Totally renovated. Nice beds. Nice linens. Nice tv. Bathroom is nice. Walls are thin. Air blows nice and cold. One big downside is the parking. Have to walk a couple of blocks and the sidewalk is hazardous. Hopefully they will improve parking.

Review collected in partnership with this hotel

Helpful?
Thank jackcV3959PM
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I had work to do at the Hot Springs Convention Center and needed a handy place to spend the night. This hotel has been totally renovated in the past couple of years. It's updated and clean with a helpful staff. It is attached to the convention Center and located within walking distance of bathhouse row in Hot Springs National Park.

Helpful?
Thank Alracj
Verona, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stay there this weekend for a conference just wanted to say a thank you to Taylor he was the person checking me out. Many times customer service gets overlooked but he went the extra mile! There were some problems with my check out and was very accommodating great asset to the company!

Helpful?
Thank Johnhosek
Eudora, Arkansas
Level Contributor
111 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

A friends trip- the hotel was very clean- and beds comfortable. The desk staff and valet staff very friendly and helpful. Mike- our valet for one night had some very interesting history stories that he shared with us. Would stay here again in the future.

Review collected in partnership with this hotel

Helpful?
Thank Ginningcotton
Hot Springs Village, Arkansas
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped by for supper here the other night and were pleasantly surprised. The food was excellent, along with the service we received. Not real busy, but probably due to the newness of this grill. Not much publicity about it. We had a coupon which is what brought us here, but we will be back.

Helpful?
Thank Dick N
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

This newly renovated hotel is the best option if you are staying Downtown in Hot Springs Arkansas. All new furnishings, comfortable beds and we had a secluded room at the end of the hall with a beautiful view. Breakfast included was good as well. Bands on some weekends at hotel restaurant with bar. Only downfall was no hot tub or... More 

Helpful?
Thank Johnna J
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I visited HHS mid-week and spent one night. The renovations look very nice. However, there are many details that just aren't right and they all became apparent during my short stay. My review contains constructive criticism. Please know that I'm rooting for HHS to meet its full potential though. I'll start with the facility itself. 1) There was a strange... More 

Helpful?
Thank Kristin C
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you very much for taking the time to provide us with feedback. It is thru the guests eyes that we find our opportunities to improve on a daily basis. Without your help some of these items unfortunately slip by. I personally apologize for dropping the ball on several aspects during your stay with us. As General Manager I do... More 

Bentonville, Arkansas
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had this hotel booked by my company so I didn't choose it. It is obvious that it is an older hotel that has been renovated .The renovations are upscale and nice. Hotel smells clean except the lobby has an odd odor not unlike poop. Room has a large HD TV, free WiFi. Beautiful views from the top floor. All... More 

Helpful?
Thank 7539
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to give us review. I am pleased that the staff was very pleasant during your stay. We will be addressing these issues immediately so that other guests do not experience the same issues. Our elevator modification will be starting up withing the next two weeks which will improve the performance dramatically. Thank you again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in January of 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Location: United States > Arkansas > Hot Springs
Price Range: $139 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
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