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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
The Hotel Hot Springs & Spa
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Lepanto, Arkansas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The remodel at the Hotel Hot Springs is beautiful and I really want to stay when it is 100% finished that being said there a few things that really need to be corrected. When we walked in to the gorgeous lobby we were greeted with the scent of raw sewage,the smell did not dissipate during our visit. Our reservation was... More 

Helpful?
Thank Casey F
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Super super service. Clean. Beautiful. Price was good. Even better through Trip Advsor. Looking forward to the completion of their construction. Walking distance to everything. I will definitely return to this hotel on my next trip to Hot Springs.

Helpful?
Thank Jean M
Covington, Louisiana
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel has undergone and is still experiencing renovation. We stayed here for one night on our way to Branson. The room was great. The bar is well stocked. The breakfast the next morning was great as well. The staff are attentive and always there with a smile. I can't wait until the spa and pool are added to complete... More 

Review collected in partnership with this hotel

Helpful?
Thank Natalie L
Fordyce, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great remodeling! Very near downtown area. Will definitely stay at this hotel again. The room was very clean and was a comfortable temperature when I checked in. Upgrades to the hotel include a full hot breakfast in a roomy setting.

Review collected in partnership with this hotel

Helpful?
Thank patsyg525
Minneapolis, Minnesota
Level Contributor
131 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've seen many hotels attempt to update their properties, with mixed results. The Hotel Hot Springs gets an "A". The lobby, bar, restaurant, rooms, bathrooms, hallways...all beautifully re-done--and not on the cheap, either. This is a first-rate restoration that makes staying here an unexpected treat for Hot Springs visitors..

Review collected in partnership with this hotel

Helpful?
Thank OnTheRoadAgain1954
Niceville, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was the cleanest, nicest place in town. I would stay here again. It was close to everything, but they also did shuttle service at no charge. We had a very good experience. Looking forward to seeing what they will do in the future

Review collected in partnership with this hotel

Helpful?
Thank dew52000
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the great comments and look forward to your next visit. More 

Cocoa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very clean, very accommodating staff, great beds, excellent food. Highly recommend! Free Breakfast was hot and fresh. Price was very affordable. Will be staying here again. If you are unsure where to stay while visiting Hot Springs this is your place!

Helpful?
Thank Sherry E
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for taking the time to give us a review. We appreciate you choosing us for your dining and lodging needs. We look forward to your next visit. More 

Salem AR
1 review
5 of 5 stars Reviewed 1 week ago

This was my first stay since the remodel. Love the hotel and the staff. Valet attendants were very friendly and helpful. Restaurant and bar staff from breakfast all the way through to after dinner were wonderful and friendly. Room was clean and very comfortable.

Review collected in partnership with this hotel

Helpful?
Thank sandymR7174WP
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for choosing The Hotel Hot Springs!! We appreciate your positive review. More 

New Orleans, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Upon arrival the 'assistant front desk manager' was very rude because we were unaware that the name of the hotel had just recently been changed from The Austin. He was very short tempered and insistent that we were not in the correct hotel. Although, we were but the website that we booked under still had it listed as The Austin.... More 

Helpful?
1 Thank pissedoff68
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Dear Guest, Thank you for taking time to express concerns during your recent stay. We are truly sorry your experience was less than satisfactory. Your feedback is very important to us in order to provide the best customer service we can. We hope you will consider The Hotel Hot Springs in the future. Please call 501-623-6600, ext. 256 if you... More 

Marshall, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel was beautiful !! Great remodel !! This was our fifth time to stay here.. We will definitely stay here again next year!! The service & the breakfast was great, except the coffee could have been better..

Review collected in partnership with this hotel

Helpful?
Thank gogo31365
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for the review. We appreciate sharing the wonderful times with you guys! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in January of 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Location: United States > Arkansas > Hot Springs
Price Range: $140 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
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