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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
The Hotel Hot Springs & Spa
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61 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Cincinnati, Ohio
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We enjoyed our stay very much. The hotel is clean. The staff is friendly and helpful. Love the location. We parked the car and walked everywhere. Lots of restaurant within a 10 minute walk as well as the bathhouses. Great hotel.

Helpful?
Thank leapyearboy
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Room was not clean. The bed was made, but there was trash in the sheets. The floor was covered with crumbs and dirt. The faucets in the bathroom had not been wiped down, and there was dirt in the shower. I asked for the room to be cleaned, and all they did was change the sheets. The renovation in this... More 

Helpful?
Thank Natosha W
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Please accept my personal apology for the issues that you experienced at the Hotel Hot Springs. We keep our standards very high and encourage feedback good or bad. Sometimes things do get past us and I again accept personal responsibility for that. I will be addressing these issues directly. I appreciate your time and look forward to the rest of... More 

Clinton, Tennessee
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel Hot Springs has recently been renovated and it is really nice. Very European feel. We stayed in a lovely corner room with a bit of a quirky look. Lovely bathroom , new showers and sliding glass barn doors for the shower and traditional for the bathroom itself. Breakfast was well stocked and according to my hubby... Fresh! Eggs, bacon,... More 

Helpful?
Thank WhereToNextThen
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you very much for staying with us! We appreciate your feedback and look forward to your next visit. More 

Lepanto, Arkansas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The remodel at the Hotel Hot Springs is beautiful and I really want to stay when it is 100% finished that being said there a few things that really need to be corrected. When we walked in to the gorgeous lobby we were greeted with the scent of raw sewage,the smell did not dissipate during our visit. Our reservation was... More 

Helpful?
Thank Casey F
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for sharing your concerns and observations. We really do appreciate them. it helps us to be better every day. We are addressing all the issues directly and quickly so that these experiences are not shared by other guests. More 

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Super super service. Clean. Beautiful. Price was good. Even better through Trip Advsor. Looking forward to the completion of their construction. Walking distance to everything. I will definitely return to this hotel on my next trip to Hot Springs.

Helpful?
Thank Jean M
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the great comments! More 

Covington, Louisiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has undergone and is still experiencing renovation. We stayed here for one night on our way to Branson. The room was great. The bar is well stocked. The breakfast the next morning was great as well. The staff are attentive and always there with a smile. I can't wait until the spa and pool are added to complete... More 

Review collected in partnership with this hotel

Helpful?
Thank Natalie L
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much! We look forward to your next visit to Hot Springs. More 

Fordyce, Arkansas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great remodeling! Very near downtown area. Will definitely stay at this hotel again. The room was very clean and was a comfortable temperature when I checked in. Upgrades to the hotel include a full hot breakfast in a roomy setting.

Review collected in partnership with this hotel

Helpful?
Thank patsyg525
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We look forward to seeing you again in Hot Springs! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

DO NOT STAT AT THIS FACILITY! We had a horrible experience staying at this facility one week ago. Our luggage was compromised and my engagement ring is missing. 2k platinum. They do not have any answers! Police are involved. It was taken out of my bag. I do not trust the management, personal or any one at this place. Something... More 

Helpful?
Thank Kim M
Minneapolis, Minnesota
Level Contributor
131 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 1 week ago

I've seen many hotels attempt to update their properties, with mixed results. The Hotel Hot Springs gets an "A". The lobby, bar, restaurant, rooms, bathrooms, hallways...all beautifully re-done--and not on the cheap, either. This is a first-rate restoration that makes staying here an unexpected treat for Hot Springs visitors..

Review collected in partnership with this hotel

Helpful?
Thank OnTheRoadAgain1954
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thanks! We appreciate you choosing us for your dining and lodging needs. More 

Niceville, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was the cleanest, nicest place in town. I would stay here again. It was close to everything, but they also did shuttle service at no charge. We had a very good experience. Looking forward to seeing what they will do in the future

Review collected in partnership with this hotel

Helpful?
Thank dew52000
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the great comments and look forward to your next visit. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in January of 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Location: United States > Arkansas > Hot Springs
Price Range: $136 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
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