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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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209 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Reviewed yesterday NEW

We were greeted by freindly staff, checked into our newly renovated room on the 14th Floor, and the room was great!! There was plank flooring, a large bathroom, HDTV, wireless service, refrigerator and microwave. We had a lovely view of the surrounding landscape and it was peaceful.

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Helpful?
Thank rgrcox
Colt
Reviewed yesterday NEW

It was one of the more comfortable places but it could be a bit cleaner. Floor was laminate and could've been damp mopped, bathroom also could've had a bit more attention. Sheets were clean but pillows had an odor.

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Thank Smileyhawk
Reviewed yesterday NEWvia mobile

Very enjoyable stay. Staff was courteous, rooms we clean and ample. Valet staff were very friendly and atttentive. service at the bar was good, a little disorganized at times but everyone was taken care of in a timely manner. Our first trip here and will definitely stay here again. Very nice experience

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Helpful?
Thank Javier N
Hot Springs, Arkansas
Reviewed 2 days ago NEW

Everything in this hotel is new and has a beautiful modern theme. It is in a great location right next to downtown Hot Springs. I loved everything about my stay here except that the people at reception were rude and the valet was not there when we arrived or when we were trying to leave. When we were leaving, we...

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Thank andrea22481
Rogers, AR
Reviewed 3 days ago NEWvia mobile

This hotel has gone through a major remodel and has improved drastically. I love the design, it is so fresh and clean. The rooms were clean and I loved that the rooms didn't have carpet. Breakfast was good and the shuttle was great. The shuttle van was the nicest I've seen at a hotel and our driver was very nice....

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Helpful?
Thank 510AnnGAR510
Campbell, Missouri
Reviewed 5 days ago NEW

The rooms were very clean and nice. This hotel offers room service, but there was no menu in the room. When I called to ask for a menu they said that I would need to come down and look at one. To me, the point of room service is to not leave the room. =)

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Thank sarahV5121PR
Dripping Springs, United States
Reviewed 5 days ago NEW

Very nice remodeled hotel, was surprised of the free breakfast that was also great, staff was courteous and friendly, great location, will definitely stay there again, I would recommend this hotel for a down town stay.

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Thank Todd C
Blackwell, United States
Reviewed 6 days ago NEW

Overall nice place and polite staff. Only had 2 of 3 elevators going. Good breakfast included, but ends at 9:00. Should serve to at least 10:00 on weekends. We(wife and I) loved the wood laminate floors. Much better than sticky carpet. Decent food at restaurant.

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Thank David P
Texarkana, Texas
Reviewed 1 week ago

My wife and I recently stayed here on a business trip. When we arrived, I was a bit concerned of the looks of this place. No landscaping whatsoever, all of the weeds and trash were more inherent of a vacant building. Valet service was posted but none around. upon entering, there was a large, well lit lobby but no greeting....

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Helpful?
Thank swbeck55
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I appreciate you taking the time to send us your feedback. It helps us to improve in all aspects of our business. I apologize for the first impression. Our landscaping in scheduled to be completed early next week. Taylor and Donna are two of our most complimented staff members and we appreciate you recognizing them. Our Food and beverage staff...

Conway, New Hampshire
Reviewed 1 week ago

Nice renos. Love the no-carpet "wood" floors. Elevators seemed slow tho a new third elevator may solve that problem. Breakfast plentiful and that staff did an awesome job keeping the bar well supplied for the 1000 kids/adults at EAST Conf. Sliding door from closet to bathroom at first seems awesome until you realize there is no privacy on the toilet...

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Helpful?
Thank Julie N
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the kind words and great recommendations!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Location: United States > Arkansas > Hot Springs
Price Range: $124 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travelers have asked, with answers from The Hotel Hot Springs & Spa staff and other travelers.
9 questions
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Eureka Springs, Arkansas
6 months ago
Paris, TX
15 days ago
Paris, TX
15 days ago
Richmond, Texas
Cary, Illinois
2 months ago

See all questions (9)

Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“mit your review”
 of 5 bubbles andrea22481, 2 days ago | Read review
“Beds are high, so may be hard for some seniors to get on the bed.”
 of 5 bubbles G9129BNdavidp, 6 days ago | Read review
“Move the coffee machine into the bedroom!! ”
 of 5 bubbles K2264FTjulien, 1 week ago | Read review
“The bathroom only has a shower -- which is just fine for me.”
 of 5 bubbles 686stacyh, 2 weeks ago | Read review
“Stay away from elevators”
 of 5 bubbles luvtotravel4fun00, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question