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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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18 Reviews from our TripAdvisor Community

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Showing 18: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Love the renovations that was done to the hotel can't wait to see the new spa & swimming pool area. Only problem I had was no bathtub, only a shower in the bathroom which made it difficult to bathe my 2 year old grandson. I attended a family reunion here and was very pleased with the staff, the food and... More 

Helpful?
Thank Jackie C
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Formerly "The Austin" has had a new 7 million renovation. Very modern and classy. The staff is for the most part very friendly especially, the bell hops and lobby bartender. We were on the 14 floor and loved the beautiful views of Hot Springs. Park your car and walk to all the downtown shops and restaurants. The downside right now... More 

Helpful?
Thank A TripAdvisor Member
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your wonderful response! Our pool, fitness center and Spa with the Hot Springs Thermal Waters will be opening in January of 2017. More 

Niagara Falls, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a company function here, staff and food were great, place looked great, far cry from what it was before ( the Austin). Was very pleased by what we saw, people staying there said the rooms were nice and clean, lobby looked nice and clean and well kept

Helpful?
Thank bwhar2n
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for taking the time out to give us a review. We appreciate everything that you guys do for us and the community. More 

Memphis, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here the second week of April 2016, shortly after the hotel had opened as "The Hotel Hot Springs," formerly The Austin, and before their website was even up and running. Upon check-in, I found that my room charge was $23 higher than what I was quoted on the phone when I booked my reservation for an adult and... More 

Helpful?
Thank AnAppleFan
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Good evening, I do apologize for your experience a few months ago. At that time we were in the process of opening the hotel and addressing any issues as quickly as they arose. Over the last three months we have had some very excellent reviews and feedback from all of our guests. The light switches are being changed out over... More 

Monroe, Louisiana
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were really pleased with our stay! The staff were so sweet & kind! From the desk clerk to the bell man and the cleaning staff! Everyone seem to love there jobs! Made you feel so welcome! The hotel is very clean and beautiful! Very modern and up to date! The beds were so comfortable! But take notice that they... More 

Helpful?
Thank lasalleschools
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you guys so much! More 

Little Rock, Arkansas
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here previously when it was the Austin, and was very disappointed, so when I booked the hotel for this stay I was not sure what to expect. I have to say though, the hotel is gorgeous now and has a modern, sleek vibe and the rooms were gorgeous! The room was very comfortable, the beds were comfortable and... More 

Helpful?
Thank Corbett D
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for taking the time to recognize some of the awesome employees we have here at the hotel! We look forward to seeing you guys again More 

Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I had gotten a certificate for a one night stay. We came over for a quick get away. We had stayed here before when it was the Austin Hotel. There is no comparison. The Austin was awful & rundown. Hotel Hot Springs is a vast improvement. The staff was helpful & courteous. The room was great. They already had the... More 

Helpful?
Thank SAHolland
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

We are thankful for your wonderful comments on the hotel and staff! I do appreciate you guys taking the time to provide us feedback and help us see our operations from all angles. We strive to be the best at what we do and do look forward to our guests helping us to find ways that we can improve. Again... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at this hotel for our mini honey moon about four years ago when it was the Austin. We were not impressed and promised ourselves we wouldn't be staying there again. I recently went to a conference and decided to try it again since there had been so many changes. It is seriously a brand new... More 

Helpful?
Thank Chelsey T
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you guys so much for the review! More 

Fayetteville, Arkansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2016

My family and I went on a short trip to Hot Springs. I didn't know much about the hotels in Hot Springs, but all the ones my husband was looking at looked SKETCHY!!! I booked our hotel at The Hotel Hot Springs, not knowing what to expect. When I walked in to check in, I was in awe!! Everything was... More 

Helpful?
2 Thank Katy E
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for taking the time to send us a review! We are looking forward to you guys staying with us again! More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 4, 2016

I booked the hotel based on it being close to Magic Springs and downtown attractions. I had never stayed at this hotel before. I did not know know they had just been renovated. We got a standard King room. Everything was new, Dark wood look Vinyl Plank Flooring, 49” flat screen television, Desk with office style chair for working, a... More 

Helpful?
1 Thank Bryan H
GM305mALVERN, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate the wonderful comments and the great feedback about your stay! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in January of 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901 (Formerly The Austin Convention Hotel & Spa)
Location: United States > Arkansas > Hot Springs
Price Range: $144 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
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