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Candlewood Suites Hot Springs

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Candlewood Suites Hot Springs
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181 Reviews from our TripAdvisor Community

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Showing 181: English reviews
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I would not go back to Candlewood suits. I called them 3 times to let them know we needed a late check in and they all 3 times said everything would be ok but when we got there they had canceled our room and didn't have one to give to us so in the middle of the night we had... More 

Helpful?
Thank Melissa M
Little Rock, Arkansas
1 review
5 of 5 stars Reviewed 3 weeks ago

Candlewood suites at hot springs provided me such a great customer services. They are very friendly, open and helpful. I really wanted to say " Thank You " Candlewood. I was touched by owner's kindness.

Helpful?
Thank faysal80
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

Very clean and comfortable hotel. It honestly feels more like a b&b because it's so homey! There's a kitchen that comes with dishes, a nice pool, and a "cupboard" where you can purchase snacks and other food items. They also have a storage area where you can check out board games and larger electrical appliances like blenders, toaster, etc.

Helpful?
Thank Canaan C
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Dallas
Level Contributor
428 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed July 25, 2016

Somewhat disappointing reception experience, no greetings, just routine blah-blah. booked and received a full suite. clean, spacious, fully equipped kitchen. 2 miles from Bathhouse Row, close to Kroger grocery store. Clocks in the rooms were off by several hours, A/C could not be turned off (so I unplugged it for noise reasons). No breakfast served, but a pantry store with... More 

Helpful?
Thank HermanTheGerman-inTX
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jillian V. More 

Houston, Texas
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 10, 2016

We stay here every year on our way to get our kids from a nearby summer camp. There are nicer places, but this one is convenient to the highway and we get our IHG points. For people coming to spend time on the lake, it's not a bad option. Good location and nice little kitchenette. 2 TVs in our suite,... More 

Helpful?
Thank heyjudej
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2016 via mobile

This hotel has nice rooms bed was soft staff was very friendly. Now only bad thing we had happen was little kids were running outside for 2 nights and the DVD player remote didn't have batteries in it but it wasn't a problem for us. Now those kids running up and down the halls was a different story. Also hotel... More 

Helpful?
Thank Pfrazier002
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Kansas City, Missouri, USA
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 27, 2016

It took two hours for the staff to find a remote to the TV, the pool had no water circulating the first day and had a patina on the surface, although it was working fine the second day. The bed was one of the worst I have ever experienced at a hotel! It was so soft that it made my... More 

Helpful?
Thank treschichomme
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jillian... More 

Yukon, OK
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 24, 2016

Called making reservation for King Suite for night of June 21. Was told they had one available with separate room for king bed with living area with sofa bed. Was taking my teenage granddaughter and she didn't want to sleep in the same room with us. Was given a price of $159 per night and given a confirmation number. When... More 

Helpful?
1 Thank Carl M
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Wilmington
Level Contributor
5 reviews
4 of 5 stars Reviewed June 20, 2016 via mobile

Great hotel. Stayed for two nights. The rooms were clean, had small kitchens, outside grills, free laundry, and pool. About three miles from the national park but easy bike ride from the hotel. The staff was very nice and would stay there again or consider other candlewood suites again. Value was great.

Helpful?
Thank Chris R
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 13, 2016 via mobile

While visiting Hot Springs, Arkansas our family stayed at the Candlewood. It is an extended stay hotel and I really enjoyed our stay. Rooms were very clean, there is a small outside pool, and there are several items to choose from at the hotel cupboard when you get in late. The hotel also has a free Laundry and work out... More 

Helpful?
Thank Leigh C
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions, such as just a mile from Oaklawn Racetrack & Casino. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. We are also located just over a mile from CHI St. Vincent Hospital. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 

Additional Information about Candlewood Suites Hot Springs

Address: 3404 Central Ave, Hot Springs, AR 71913-6277
Location: United States > Arkansas > Hot Springs
Price Range: $86 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hot Springs 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Candlewood Suites Hot Springs Hotel Hot Springs
Hotel Style:
#3 Green Hotel in Hot Springs
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