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Candlewood Suites Hot Springs

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Candlewood Suites Hot Springs
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186 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Kankakee, Illinois
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 2 nights and will AVOID next time we're in town. Room was very little for an extended stay unit. Couldn't even have night stands on both sides of the bed. Internet was about non existant (which we really needed for work). Have no idea what was going on with the air conditioner. If we weren't freezing then we were... More 

Helpful?
Thank Debbie D
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Upon checking into the Candlewood we discovered the A/C not working in our room. I called the front desk who said it was probably a breaker. I told her I would check the breaker and to send maintenance up. I would call if I fixed it by flipping breaker. After several minutes I called back, it isn't the breaker, how... More 

Helpful?
Thank John K
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Upon arrival they couldn't find my reservation I made on the phone an hour before arriving. The girl was busy talking to her mother on speakerphone. The room was poorly maintained with doorknob to the bathroom sticking up and broken. The room just didn't like look like it was clean. When I went to bed I threw off the cover... More 

Helpful?
Thank Johnnyb2good

Travelers are raving about these Hot Springs hotels

Jonesboro, Arkansas, USA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We always stay at Candlewood when we travel to Hot Springs. They have always taken good care of us. The rooms are always nice and clean. Lots of room to spread out and relax. It's quiet. There are good restaurants and shopping nearby.

Helpful?
Thank luv2trvl93
Denton, Texas
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

No more Candlewood for me! We have platinum status and reserved a nonsmoking room. The outside is nice, but when you walk in it's in a bit of a time warp. We got our room (107) and as we opened the door the smoke smell strangled us. We asked for another room, but they said it was sold out. The... More 

Helpful?
Thank KDW415
1 review
1 of 5 stars Reviewed August 10, 2016 via mobile

I would not go back to Candlewood suits. I called them 3 times to let them know we needed a late check in and they all 3 times said everything would be ok but when we got there they had canceled our room and didn't have one to give to us so in the middle of the night we had... More 

Helpful?
Thank Melissa M
IHGService, Guest Relations Manager at Candlewood Suites Hot Springs, responded to this review

Dear Melissa M, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Little Rock, Arkansas
1 review
5 of 5 stars Reviewed August 4, 2016

Candlewood suites at hot springs provided me such a great customer services. They are very friendly, open and helpful. I really wanted to say " Thank You " Candlewood. I was touched by owner's kindness.

Helpful?
Thank faysal80
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 27, 2016 via mobile

Very clean and comfortable hotel. It honestly feels more like a b&b because it's so homey! There's a kitchen that comes with dishes, a nice pool, and a "cupboard" where you can purchase snacks and other food items. They also have a storage area where you can check out board games and larger electrical appliances like blenders, toaster, etc.

Helpful?
Thank Canaan C
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Dallas
Level Contributor
428 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
4 of 5 stars Reviewed July 25, 2016

Somewhat disappointing reception experience, no greetings, just routine blah-blah. booked and received a full suite. clean, spacious, fully equipped kitchen. 2 miles from Bathhouse Row, close to Kroger grocery store. Clocks in the rooms were off by several hours, A/C could not be turned off (so I unplugged it for noise reasons). No breakfast served, but a pantry store with... More 

Helpful?
Thank HermanTheGerman-inTX
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jillian V. More 

Houston, Texas
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 10, 2016

We stay here every year on our way to get our kids from a nearby summer camp. There are nicer places, but this one is convenient to the highway and we get our IHG points. For people coming to spend time on the lake, it's not a bad option. Good location and nice little kitchenette. 2 TVs in our suite,... More 

Helpful?
Thank heyjudej
CandlewoodSuitesHS, Director of Sales at Candlewood Suites Hot Springs, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jillian V. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Feel at Home at our Hot Springs Extended Stay hotel. We would like to welcome you to the Candlewood Suites in Hot Springs, Arkansas. Our hotel, located in central Arkansas, is two miles from historic downtown Hot Springs and about an hour from Little Rock. The hotel is conveniently situated near downtown Hot Springs and close to area attractions, such as just a mile from Oaklawn Racetrack & Casino. Located in the Diamond Lakes Region, our Hot Springs hotel is near a variety of outdoor activities such as Hot Springs National Park, Lake Hamilton and Hot Springs Country Club. Other exciting attractions include Hot Springs Mountain Tower, Magic Springs, Crystal Falls Water Park and Mid-America Science Museum. Don't leave Hot Springs before you visit the famous Bathhouse Row. Our Hot Springs hotel is in close proximity to local businesses and meeting facilities. Nearby companies include Acme Brick, Alcoa, K-Tech, Munro and Xerox. Summit Arena and the Hot Springs Convention Center offer meeting space for both large and small events. Both facilities are less than three miles from our extended stay hotel in Hot Springs, Arkansas. We are also located just over a mile from CHI St. Vincent Hospital. You can enjoy premium amenities that help you feel at home while staying at our pet friendly hotel. You can stay connected using the free high-speed Internet access. Other choice amenities include an on-site convenience store, complimentary laundry services,an outdoor pool, a 24-hour fitness center and once a week room cleaning. ... more   less 

Additional Information about Candlewood Suites Hot Springs

Address: 3404 Central Ave, Hot Springs, AR 71913-6277
Location: United States > Arkansas > Hot Springs
Price Range: $86 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hot Springs 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Candlewood Suites Hot Springs Hotel Hot Springs
Hotel Style:
#3 Green Hotel in Hot Springs
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