Please don't bother replying, telling me we are wrong! This hotel needs to own up to their mistakes, Open their eyes and read the comments! 90% of the comments are bad. This review is for other travellers! Not for the hotel to write back and give lame excuses! Roccos in Arugambay was a terrible choice. We booked it for our stay since the pictures on bookings.com looked really nice. Once we arrived there wasn't a reception. Two guys came out (that looked like they just woke up) and checked us in. The whole time we never saw them smile. I mean not even the next day. They were extremely rude. I dont think they have a clue about the word hospitality even though they are in that trade. Rooms were small. Pool looked dirty. And its nothing like whats on the pics! No tv. No phone. No minibar. No room service. No meal plans. No wifi. Not even a bottle of water. We have to climb down the stairs walk all the way back to the front and if we are lucky there will be someone to buy a bottle of water from. And the nightmare was just beginning. Our room was near the beach and there was a bieach hut . In there a group of guests were playing music on speakers. They were hooting and singing so loud. We were up all night. Thanks to some whisky we fell asleep around 3.30 even then it was going on and nobody did anything to control the noise. (I know I sound like an old lady complaining about young people partying. But after a 7 hour drive we really wanted to get some sleep) I felt insecure in that room, (just a gut feeling) and kept checking the door lock. Next morning we moved to Bayvista which is heaven compared to the hell hole we were in. And ofcourse they said no refunds (We made the full payment through bookings.com for four nights) Towels were like sandpaper with huge holes in them and the bedsheets had blood stains on them. bathroom was smelly and the shower was clogged. The impresion the staff gave us was that they were too good to be doing that job except for one elderly gentlemen who helped us with our bags. He was the only one who atleast apologized about not being able to control the noise. Thank god we moved to bay vista because later we saw those other guests stayed the whole weekend. If you read the google reviews you will get an idea about how bad this place is. Unfortunately we didn't bother to read reviews before booking this place. Lesson learned ! If you want a pleaseant stay in Arugambay don't stay at Roccos, even a smaller hotel with less amenities for a lesser price would be thousand times better and for the same price you are paying for roccos you can get a way better place with even breakfast.…
Stayed at the property with family for one night. Enjoyed the location, the services, property and the good food and drinks served. The man to meet at Roccos Arugambay is Rajah. He is full of energy and serves with a smile. He is a multi tasker and takes care of all the needs of the guests, however busy the Hotel is. Very accomodating and friendly. The food was good and the Sri Lankan breakfast was very welcoming. The room rate includes bed tea/coffee. They do not provide room service, as it is not required, as the rooms are well laid out, clean, compact and close to the Pool and Restaurant. Will definitely return to Roccos to enjoy Rajah's hospitality and the great food. This is a value for money property. Highly recommended.
We loved our stay at Arugambay Roccos. The location is perfect, just a walk away to the restaurants and beach. The beach is just a few steps away from the property. The staff specially Sulfie, Raja were always helpful and with warm smiles. The food too was great even though the menu was quite limited. Overall this is an ideal property to visit if you are ever in Arugambay.
This was a perfect budget hotel with a high standard . Rooms were clean and pretty. Spacious bathrooms with hot water. Few meters away from the beach so you can enjoy the sound of the waves and the breez whole day. Has a nice swimming pool. Perfectly located on the main road. Can easily walk to all the surrounding pubs and bars. Easy access from.public transport too Food was simple and delicious . Very friendly staff helpfull too. So much value for money
I spent 9 nights at roccos and it was lovely. The rooms were spacious and comfortable, the pool clean and a nice size and the location was very central and in walking distance to other amenities. The staff were very accommodating and friendly and I had some nice chats with the uncle of the place. WiFi was good. I’d recommend this place if you are planning a trip to arugambay.