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The Grand Hotel

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The Grand Hotel
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1,732 Reviews from our TripAdvisor Community

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Showing 1,360: English reviews
Reviewed yesterday NEW

We enjoyed the few hours of dining in this hotel which was worth remembering. Again, the service was impeccable, the food delicious, the beautiful gardens all perfect. The high standard of decoration and maintenance of the hotel delighted us. The whole operation is very well managed.

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Helpful?
Thank TulikaSipani
Mumbai (Bombay), India
Reviewed 2 days ago NEW

We stayed in Grand Hotel on 6th and 7th Nov for two nights. This is a vintage hotel of this popular hill station and its true to its name - Grand! The service is excellent and very warm. The check-in was smooth. The room was great with a fireplace and all the modern amenities. The property is very big and...

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Helpful?
1Thank jitendra_wilankar
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you very much for sharing your experience on Tripadvisor. It was indeed a compliment for us to read that you enjoyed your visit at Grand Hotel. Thank you for your appreciation towards our facilities, food, amenities and recognizing the service of our associates. We are pleased that you were well-looked after by our team as they extended...

Leicester, United Kingdom
Reviewed 4 days ago NEW

A wonderful hotel in Colonial style way up in the mountains of Sri Lanka, above the tea plantations. It's like Little Britain here, they serve high tea for £5.00 per person. Inside its all oak panelling, wooden floors, bar with billiards, piano lounge, delightful restaurant. The staff are all very friendly and cheerful, taking pride in their job. An 18...

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Helpful?
1Thank Davidfrost63
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and recommending High Tea. Our staff members take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and...

Southam, United Kingdom
Reviewed 4 days ago NEWvia mobile

This is one of the great colonial-style hotels of Sri Lanka. It is in an enviable location and has an impressive drive up to the main entrance. Although an old colonial-style building, time, effort and money had been spent to keep it in tip-top condition. The staff are helpful, friendly and professional. Check-in was a pleasant experience. The bar was...

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Helpful?
1Thank Gavin W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay with us. We are delighted to read your feedback on your stay at Grand Hotel, Nuwara Eliya. We were disappointed that you were not completely satisfied with our rooms. It is inspiring to learn that you have had an overall satisfying experience indulging in warm hospitality and facilities...

Reviewed 1 week ago via mobile

We stayed one night in this piece of this the past - a well maintained colonial house that has spent the last 125years operating as a hotel. The decor throughout felt opulent and the staff were very attentive. The spread of food on offer for dinner and breakfast was brilliant and it was a nice change to turn on the...

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Helpful?
1Thank lankawings
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guests; Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continuously improve our hotel and service quality. It is a matter of honor to us if you become satisfy from the food, decor, staff and the service during your stay. I regret to...

Reviewed 1 week ago via mobile

Nice hotel to spend couple of days. It has beautiful park zone for resting. Magnolia restaurant was quite good. Tea lounge was occupied by a lot of tourists. Tasty desserts and good tea are served there.

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Helpful?
Thank Yana M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for having taken the time to share the experience at Grand Hotel, Nuwara Eliya. We always makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Grand Hotel. Thank you for your positive feedback...

Knebworth, United Kingdom
Reviewed 2 weeks ago

The hotel is colonial splendour at its best. The rooms were clean and comfortable. The service was excellent. The food was very good. It rained when we were there but as there was a drought we weren't too upset.

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Helpful?
Thank easylacer
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Grand Hotel, Nuwara Eliya and we are glad having you with us. We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our excellent service and the food that is consistent with the Grand standard. Also, we are happy that you adore our...

Reviewed 2 weeks ago via mobile

We were a local couple that walked in spontaneously to try out their Dinner buffet.. I work at a top five star hotel in Colombo & quite s frequent restaurant hopper . But the service & welcome we received from the stewards of Grand hotel main restaurant was Warm & Excellent . It is by far the best Restuarnt service...

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Helpful?
Thank Kavita D
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We really appreciate your positive comments concerning our main restaurant, food, ambiance and staff friendliness. These are all critical components to a positive guest experience. Our staff members take their roles very seriously and try, every day, to provide that quality customer service, that our guests expect. It is...

Reviewed 2 weeks ago via mobile

A quaint British hotel with lovely garden and hard wood floors and fireplaces abundant.Cool climate with everything one wants!Wonderful little town great food and fantastic vistas!A must if you visit Sri Lanka.

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Helpful?
Thank Suren M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in future as well. We looking forward to welcoming you back! Best Regards, Front Office Manager

Yorkshire, England
Reviewed 3 weeks ago

It was like going back in time to see how the other half must have lived in the 1930's. Wooden hallways,numerous reception rooms,and antiques,what a place. The room was on the ground floor but unfortunately we didn't have much of a view of the well appointed gardens. A small bathroom ,a largish sleeping area with two single beds and an...

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Helpful?
1Thank JDSYorkshire
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We really appreciate your recent review of our property, along with the kind words and positive comments, we also appreciate the recommendation. We continually try to provide the very best in hotel accommodations, food and excellent service. We thank you for your loyalty to our property, and we look forward to being of service to you for many...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $228 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travelers have asked, with answers from The Grand Hotel staff and other travelers.
7 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner room 163 was nice”
 of 5 bubbles Davidfrost63, 4 days ago | Read review
“Must ask for room with gold course view in an upper floor! You will love it.”
 of 5 bubbles vibashw, Oct 27, 2016 | Read review
“Beautiful hotel, The best”
 of 5 bubbles PeterDe56, Oct 17, 2016 | Read review
“I don't think that you would be disappointed with any of the rooms”
 of 5 bubbles 14081959wm, Oct 16, 2016 | Read review
“Rooms on left side (in front of children park) are definitely better (I was in both sides in two occasions).”
 of 5 bubbles Agampodi, Oct 9, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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