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Heritance Tea Factory

Travelers' Choice award winner
Hotel website
Kandapola, Nuwara Eliya, Sri Lanka
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1 room 1 adult
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Heritance Tea Factory
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1,875 Reviews from our TripAdvisor Community

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Plymouth, United Kingdom
Level Contributor
142 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Stayed here for two nights as part of a tour of Sri Lanka with Trailfinders. What a stunning place this is. - fantastic welcome on arrival - stunning room and bathroom - incredible views - great information about the history of the hotel in the hotel. - excellent a la carte with equally excellent service. - love the effort put... More 

Helpful?
Thank DarkTiger1050KM
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The experience was great. The location of the hotel is bit far from the town, however the view is magnificent. This was my 2nd visit to the hotel. I stayed the hotel with my family. We had five members in my family but unfortunately the maximum number of people that can accommodate in one suite/room was 3. So we rented... More 

Helpful?
Thank thilba
Brussels, Belgium
Level Contributor
12 reviews
5 of 5 stars Reviewed 4 days ago NEW

Spend 1 night in this fabulous place. One of the highlights in our journey in Sri Lanka. This ancient fabrik succesfully turned into a luxury hotel is really the visit worth. The fog at night, the ancient machinery still running for the pleasure of the visitors in the evening, the stunning landscap in te morning, the luxury rooms make this... More 

Helpful?
Thank The_World_of_Mike
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It gives us great pleasure to see that you have had a dreamy stay and also thank you for recommending us as a place to revisit. We are eagerly waiting to welcome you at Heritance Tea Factory... More 

Lincolnshire
Level Contributor
53 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The location is incredible, views over the tea plantations high above the town, but it does add another 30 minutes to your journey. The hotel itself is unique but I did feel like I was on a tour in a museum in the lounge area. My major criticism is for the quality of the rooms, ok we were in the... More 

Helpful?
Thank RosieLincs
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for visiting Heritance Tea Factory and for sharing your experience on Trip Advisor. The hotel is a converted tea factory and we always try to preserve the original colonial touch in every aspect and we regret to see that you have not found the same to be interesting. We are pleased to share... More 

Guildford, United Kingdom
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is definitely an unusual hotel but the long, slow drive to and from it don't quite justify the cost or the experience. Rooms are small and the bathroom basic. We were given a room facing the service area (odd number 315). Complained and they changed it for a dual aspect room opposite, facing the front (316). Much nicer. Food... More 

Helpful?
Thank Chris S
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for visiting Heritance Tea Factory and for sharing your experience on Trip Advisor. We regret very much that the rooms did not meet your expectations and we apologize very much if any inconvenience occurred. We are happy to share with you the news that the hotel is planning on a soft refurbishment; hence... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This place is a museum to the Sri Lankan tea industry and its done very well. Good (if small) rooms, nice food and great service. However, the disney-fication of it is a little cringe worthy - be prepared for a guy in a boiler suit and hard hat turning the Victorian machinery then serving cocktails and a "train conductor" trying... More 

Helpful?
Thank Adrian E
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for visiting Heritance Tea Factory and for sharing your experience on Trip Advisor. Thank you very much for the applause on the unique concept of converting a tea factory into a hotel. The train carriage dining experience is much loved by our guests and we regret very much that you have not found... More 

Mumbai
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A remarkable property, maintained to the best standards. Offers excellent views of tea estates and hill ranges. Away from the town, but really worth the travel. The staff goes out of the way to help you and the fact that they are proud of the property could be seen clearly. Walk around the estate and the clouds will brush your... More 

Helpful?
Thank Ajit_L_Kumar
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It gives us great pleasure to see that you recommend us as a place to revisit. Many thanks for the applauds on the scenic beauty and also for the service offered by our hotel staff. We are... More 

King's Lynn, United Kingdom
Level Contributor
123 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 1 week ago

There are some very accurate reviews here. This is a most unusual hotel being a converted tea factory and the drive to it alone is a singular experience. If you are lucky and it is clear you will experience breathtaking views. Arrival (as in most Sri Lankan hotels) is greeted by a refreshing towel and a soft drink. You will... More 

Helpful?
2 Thank tyketyke
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for choosing Heritance Tea Factory as your holiday destination during your visit to Sri Lanka. Thank you very much for all the applause given on the aspects of the hotel and we are glad to see that the stay has been a memorable one for you. We invite you all to spend another... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was the third hotel in our tour of Sri Lanka and with the previous two the bar had been set very high. Therefore, this review should be read in that light. If this was the UK we would have said that the hotel was great, however, it is not the UK and it therefore has to be judged against... More 

Helpful?
1 Thank Kevin L
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed two nights at this wonderful property. Everything in the hotel was jus takin us back in time....its preserving the traditional look with excellent services. Hotel staff is super friendly and accommodating of all your needs. A must visit place for nature and peace lovers. Special thanks to Chef : Laxman for arranging Veg Jain meals for us on... More 

Helpful?
Thank Dhaval D
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It gives us great pleasure to see that you have liked the amazing vintage experience in the middle of tea plantations at Heritance Tea Factory. Thank you for your interest in appreciating the cozy hospitality of the staff and the unique experiences. We are sure that you have had a one of a life time experience. We... More 

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