Staff are very kind and friendly. Hotel manager is a super person, take care about the guests. Location is good, wifi is perfect. The room is clean and the food is tasty. The temperature is low at night so you need a blanket for sleeping.
Really poor hospitality with lack of staff, poor food, room door lock was also getting stucked not at all enjoyed our stay, infact we ourselves loaded our luggage in car as staff was busy serving breakfast.
The deluxe rooms have a nice view on the mountain, are clean, and have all the amenities needed. The staff is very friendly. It is abt 20min walk from the city centre, or 5min by tuktuk. We enjoyed our stay there.
You don't have to go to a star class hotel to enjoy Sri Lankan hospitality. We were pleasantly surprised at the warm welcome of the Hotel manager who ensured that we were booked into adjoining rooms which shared a private lobby space. We felt as if we had the whole hotel to ourselves... Even the "bellhop" who carried up the baggage to our rooms did so with a cheerful Sri Lankan smile and a happy disposition. Dinner and breakfast, overlooking the majestic hill sceneray of Nuwara Eliya, was also served by the same chap! The rooms and bathrooms were clean and better than expected. Linen and toileteris were provided along with a coffee/tea station to brew your "wake-me-up"! The food choice could be improved. I think the chef under salted the food keeping our health in mind. This could be easily remedied by providing a salt and pepper shaker to adjust the dishes to individual pallets! We left the next morning well rested!…
I had a nice stay in this hotel which is located in a very nice place. They offered very good service and the food they served was yummy. As it was solo trip, I stayed alone and I felt safe and comfortable. I recommend this hotel to all travelers.