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The Rock Hotel

60 Unique View Road, Nuwara Eliya 22200, Sri Lanka
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140 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Bengaluru (Bangalore), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We were booked for one night here. We had booked three rooms for six people. The only quibble we had was the difference in size of the rooms. One of the rooms allotted to us was significantly smaller. On inquiring we were told that the smaller room was a standard double room while the other rooms were for triple sharing.... More 

Helpful?
Thank SravD
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We had been there post Christmas in chilly December,it's little outskirts of the town,an old English cottage renovated as a hotel .It's a beautiful place,the staff is very courteous and would accommodate our preferences easily and they go an extra mile to make sure your stay is pleasant.Would love to visit again,easily the best place i have been to in... More 

Helpful?
Thank yashas n
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, It has been a pleasure to have you with us again. We are more than happy to read that we could fulfill your expectations. Our staff will be delighted to hear that their service was appreciated. Most of our guests are repeaters just like you and we are privileged to have such loyal clients. We hope you will... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

We have been there for last 4 nights.we didn't expect much but they have done everything we asked 100% neat.the room was clean and comfortable.nothing to complain.everything was good as a 3 star hotel.i recommend any local and foreign travelers to stay there.

Helpful?
Thank Saminda H
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest! Thank you for taking the time to let us know about your experience at Rock. Our Team is delighted to hear that you felt 100% happy with the arrangements. We would be very happy to have you with us soon again. Once again thank you very much for recommending us to local & foreign travelers. Wish you the... More 

Kandy, Sri Lanka
1 review
4 of 5 stars Reviewed 4 weeks ago

June 18th 2016 we were at Rock with 2 other families and it was fantastic! Since the whether was not favorable we had to stay inside but we all loved the stay inside. The rooms were very clean and neat. Bath rooms are clean. The staff was very friendly and helpful. I specially wants to thank for the chef for... More 

Helpful?
Thank ranjiw2016
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, Thank you very much for your positive response and for highlighting our service. It is a pleasure to see that you enjoyed the encounters with our team. As we put a lot of effort in ensuring warm and personalized service towards our guests, it is a great joy for us to see that mine and Mr Ashoka's efforts... More 

1 review
4 of 5 stars Reviewed June 19, 2016

The experience at Rock was a very pleasant one. The rooms were very clean and comfortable. Bathroom was very clean an functional. The Manager and the staff were very friendly and helpful, and tried there best to give a good service. Food was tasty how ever would have preferred more options.

Helpful?
Thank Chandima B
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Happy Guest, It is great to hear that you had a pleasant stay with us and thank you for praising our staff & service. We strive to ensure the highest level of personalized service. Will definitely look into the aspect of adding more options on our menu. All the best and hope to see you soon! Best Regards, Sachini... More 

Melbourne, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 18, 2016

This is a relatively new hotel and still needs a few finishing touches (no coathangers or tea/coffee making in the room) but the staff and friendly and very keen to assist in any way. The rooms are very spacious, big beds and a large balcony from which to watch the clouds roll by and enjoy the fabulous 180 degree view... More 

Helpful?
Thank JaneDigby
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We will look into to the aspects of cloth hangers but wonder why the tea making facility was not available as we make it available in all rooms.But thank you for praising our staff & admiring... More 

1 review
4 of 5 stars Reviewed April 17, 2016 via mobile

The manager and staff were very helpful and pleasing.The food was tasty too.The rooms were clean and comfortable.It is conveniently located close to the town.Ideal place for a holiday amongst the hills

Helpful?
Thank Andrea S
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Happy Guest, Thank you for praising our staff & their service. We make the best effort to meet our guests requirements. We are happy to know that your stay was a memorable one. Hope to see you once again in the near future. Best Regards, Sachini Ranasinghe Sales & Marketing Manager. More 

Northampton, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 26, 2016

The Rock Hotel views of the lake have been spoilt by a tall modern concrete monstrosity and the owner told us "the old businesses are being ruined by new money". The food was not very appetising and the rice was fridge cold but our driver said that's how Sri Lankans eat it. The bathroom was clean and functional. Some people... More 

Helpful?
Thank Jeremy W
Rock N, Sales & marketing Manager at The Rock Hotel, responded to this review

Dear Traveler, Thank you for your review and for choosing our hotel. We will definitely look into the aspect of proving appetizing food which we could provide on your next visit. We have taken your feedback positively & will try our best to improve in areas mentioned. I’m happy that you enjoyed your sleep and I’m looking forward to having... More 

1 review
5 of 5 stars Reviewed March 25, 2016

SMALL HOTEL LOVELY LOCATION. WE WERE 18 OF US WITH TWO KIDS. THE Rooms were very clean. Very good staff led by the resident manager asoka who were willing with a smile to do what ever the crowed wanted. Chef was able to meet our variety of demand at short notice. Will recommend for any type of traveler. Will definitely... More 

Helpful?
Thank Sivendran N
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Guest, It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Will definitely keep hotel manager informed. All the best and hope to see you soon! Best Regards, More 

Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 4, 2016

We were a group of 10 people n were served food for 3 people only.when we requested for more food we were served food which was leftover from another table.how humilating thatcan be.when we were checkin out the manager was hiding in his room didnt have courage to face us.i personally wouldnt recommend any one to go to this hotel.my... More 

Helpful?
2 Thank sanjana2016
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Unhappy Guest... Thank you for bringing this matter to our notice. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the quantities served and we assure you that your complaint will be handled in a strict and serious way. We... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Guests will find all of the finest amenities in each of the 10 rooms in this popular 3-star hotel. Each room includes in room safe, desk, television. This excellent hotel in Nuwara Eliya also has laundry service/dry cleaning, restaurant, bicycle rental, car park. Facilities for recreation and leisure available include garden. The hotel blends expert service with state-of-the-art facilities to provide guests with a memorable stay. ... more   less 

Additional Information about The Rock Hotel

Address: 60 Unique View Road, Nuwara Eliya 22200, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $46 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Rock Hotel 3*
Number of rooms: 10
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