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Allure Hotel & Suites

Traveler (72)
Room & Suite (36)
Dining (7)

About

#9 of 14 hotels in Cebu Island
Location
Cleanliness
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Value
Looking for a place to stay in Mandaue? Then look no further than Allure Hotel & Suites, a family-friendly hotel that brings the best of Mandaue to your doorstep. Free wifi is offered to guests, and rooms at Allure Hotel & Suites offer a flat screen TV, air conditioning, and a minibar. During your stay, take advantage of some of the amenities offered, including room service. Guests of Allure Hotel are also welcome to enjoy a lounge, located on site. For travelers arriving by car, free parking is available. When you’re feeling hungry, be sure to check out Jump Shot Sports Bar and HANGOUT nobushi, which are some southwestern restaurants that are popular with locals and out-of-towners alike. We’re sure you’ll enjoy your stay at Allure Hotel & Suites as you experience everything Mandaue has to offer.
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Property amenities
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Wheelchair access
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Room features
Air conditioning
Minibar
Kitchenette
Non-smoking rooms
Suites
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Family
93Reviews
0Q+A
13Room tips
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I availed of their NOW AND FOREVER wedding package here last May 18, 2019 which cost P93, 800. I chose Allure over other hotel packages because I was assured and promised by Argelly Flores that they would only cater to one wedding reception a day to ensure they will be able to focus on my event, that it will be a hassle and stress free. I even paid an additional 10K non-refundable reservation fee to secure the date; however when I met their wedding suppliers I was told na duha na ka wedding event kay nihangyo daw ang usa ka bride, my wedding ceremony and reception was in the morning while the other was in the afternoon, I was assured that it wont be a problem kay alas-3 sa hapon ang ikaduha nga kasal, I was fine with it. Ang ilahang gepaila-ila nga florist nga si Meajel Tumakay ni proposed to be my wedding coordinator kay siya sad ang coordinator sa haponon nga kasal, wala ko ni commit niya ky I had to discuss it with my husband. Also, during my discussion for my bouquet we agreed for cascading one without an additional fee. Two-days after she called to follow-up regarding her proposal which I politely declined, she told me that she will call me back first week of May to finalize the flowers and all. Days and weeks went by I never heard from Meajel Tumakay, so I decided to contact her on May 6 but she did not answer my calls and texts. I called and texted her again on May 7, still no answer so I called Argelly Flores to reach out for their florist, ana si Argelly macontact ra man kuno si Meajel Tumakay naa siya sa Bohol unya busy. The florist did not even have the decency to call me back despite the multiple missed calls and texts, ako pa ang nicontact niya ug balik ug sa dihang ang cascading nga bouquet kay naa nay additional bayad, she could not provide me an exact add-on fee upfront she asked me instead to add her up on Facebook so I could see the bouquets niya magsabot nalang kuno me ug balik. I was cool with it, I added her up on FB and dropped her a message, friend request was not accepted and no response to my message until May 10 at this point I got so stressed and worried because my wedding date is fast approaching, I contacted Argelly para magkuha na lng ko ug laing florist then e deduct nalang ang florist service fee sa package pero dili man daw pwedi nag sige gehapon ko naningkamot contact sa florist, finally nitubag na siya ang iyang additional pangayo para e cascade ang bouquet ky 3.5k, 1.5k depende sa kadaghanon sa buwak, nagkasinabot me nga small cascade for an add-on fee of P500 and she assured me she will comply with the agreements and that she will contact me back 3 days prior my wedding day kung naay changes ug kakulian sa flowers, wala na koy salig ani niya pero ako gehapon siya getagaan chance. I texted her May 15 to follow up with my flowers, walay reply so nitawag ko sa Allure ang nitubag si miss Heide, iyahang nacontact ang florist ug ni ingon nga ni text na daw siya sa akoa I did not get any single sms from Meajel, ako pa nitawag niya balik and she assured me that she will comply with the flower agreements. Then came my wedding day, my bouquet was not cascading ug ang ubang buwak sa akong entourage kay naay laya, wala nalang koy daghang labad pa ky unsa paman ang mahimo nako nga wala man sad siya nagpakita sa akoa, nibayad ko sa additional 500 ni Argelly upon final payment kay iyaha man ko gesingil… cge nalang. Ikaduhang disappointment, ang ilahang gepaila-ila nga photographer nga si Avel Jun Lacang tarong me nga nagsabot nga 3 daw sila nga photographer sa akong wedding, ganahan unta ko mo avail sa iyahang pre-nup service kaso dili siya available sa morning sa Sunday, May 5 which is ang available date and time sa akoang make up artist ug naa pud koy lakaw sa hapon so nikuha nalang ko ug laing photographer for my pre-nup. Since my wedding is at 9am ang amoang nasabutan nga call time kay 5am niabot sila almost 6:30am si Avel igo ra nagpakita unya nawagtang ug kalit ang duha ra niya kakauban ang nahabilin usa ka photographer ug usa ka assistant. Nakit.an sa akong mga paryente ug ako mismo nga si Avel tua sa pikas room nga bride nga panghapon ang kasal pero wala ko nisita nila, usa ra ka photographer ug assistant ang ni cover sa church ceremony, sa reception nawagtang na ang assistant pagkahuman ug kaon. Cge lang wala ra ko nireklamo kay gatuo ko nga kahibaw sila sa ilahang gebuhat. I asked Argelly kanus.a makuha ang mga pictures ug video sa kasal, niingon sya 3 weeks pero nakuha nako ang photos and video after 1 month na. Ang print outs ug soft copies were not edited, bati ang mga shots murag agi sa apprentice nahugno jud ko bisan apil sa wedding package ang editing wala man lang traces of edit, the only thing they edited was the disc cover.. dili kamao mo kuha ug angle naay mga moment nga nindut pero naay mga tawo nga naapil wala man ge blurred, ang print outs kay ang mga bati nga shots bisan naa man untay mapili gamay sa soft copies mura kog gehimo nga kataw anan. It was a special day that I had hoped special moments of the event would have been captured sad to say, na ruin siya because of these unprofessional wedding suppliers. Don’t get me wrong, the venue is okay, food was great dili ka mauwao sa mga bisita, invitations and giveaways were nice, and the facilities and maintenance were awesome however, the good outweighs the bad experiences I had with Meajel and Avel, sayang lang ang akoang gekuha nga wedding package hibaw an pa nga ingon ana diay sila di jud ko mokuha nila. Advice to Allure management, bring in more wedding suppliers to the table para inyong future clients naay choices.
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Tucked behind some night clubs and other buildings the Allure from the outside doesn't present perhaps the best face. Check in was slow, in this day and age of computers, why is a handwritten receipt required? The room was spacious, offered views over surrounding areas, was clean, had cable TV with limited channels and a reasonable size bathroom. The bed was comfortable and provided a good sleep. There is free breakfast offered by it's simple and caters more to non western clientele. The staff were considerate, helpful and friendly. Free parking is available in the basement. Wifi is available for free. Check out was slow, again the unnecessary wait for the room check, never can be too careful someone may have taken the bed, and the unnecessary hand written receipt. All up a reasonable stay the slow checking in and out aside.
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So my father met a girl online and he traveled to the Philippines to meet her and I tagged along to make sure it was legit but that's a different story for a different forum. We ended up in Cebu and happened to come across the Allure Hotel and Suites. We booked through a different company to get the hotel and transportation there. I wish I could rate company but since it was friends on my father I promised I wouldn't. So we arrive to the hotel and proceeded to check in with no problems at all only to find that my room was a smoking room, me not being a smoker this was a problem for me but they were booked up and there was no place for me to go so i went with it, next day I woke up with the worst migraine ever asked if I could switch rooms but they were still booked up they asked if they could put a diffuser in the room to take away the smell which to my surprise worked really well. The next day the shower in my room fell apart but with in the hour it was fixed and ready to go. About 5 days into the trip I had to change rooms for a different matter but the room I was in didn't have a shower curtain and when I showered water went everywhere but with a few towels everything was good to go. So the next room change the AC unit quit working in the middle of the night. The hotel needs a lot work but that is not why I am writing this. Its the staff that made the stay and the trip for me. I am a bit of a picky eater, if you would see me in person you'd call me a liar but its true there wasn't a lot to offer to me but their breakfast was legit. I always went with the scrambled eggs with all the fix-ens they even had bacon for me one day it was grand. They sat us every morning with coffee and juice and they were very accommodating. We went on a few outings, island hoping was pretty cool. I will say this wear lots of sunscreen as I burnt up pretty good. The next thing we tried was going to the falls. People if you are going to do anything in Cebu you have to try this. If you go make sure you take Michael Cataluna he was our driver for a few tours and he knows his way around. Michael also took his Go Pro camera for us to use. When we go there he gave us all his stuff to use. I wasn't ok with that and made sure that he came with us and i am glad that he did. We all had so much fun at the falls and if you go and take Michael make sure he jumps off that top rock. The next day we went on an Island tour with Michael, he is so proud of his country and he knows so much about you will learn lots from him and enjoy your trip. I really think that overall the staff at the hotel made my stay very accommodating I could only imagine what that crew would be like in a brand new hotel. Hell id never want to come home. Thank you all for making my stay very comfortable I will be back.
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I have been al most 15 days in this hotel. Very nice staff, always ready to help. Breackfast good quality and big choice. I recommend that place. I was also lucky because in that time they had a promo. I really enjoyed that place, good area, not crowded, clean hotel always smell good the room. The only minus thing I can tell is I had a room 6 floor in the end of the entrance very nice but i felt always the smell of food inside the room if the aircon was not on. Next visit I will ask another room maybe more near the elevator.
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Response from allurehotel, Guest Relations Manager at Allure Hotel & Suites
Responded Jan 27, 2019
Hi Giovanni! Thank you so much and we are glad that we were able to serve you well during your stay! And also, we appreciate that you brought up the issue regarding the smell of the food in your room. We will surely take an action to this as we strive to improve our service everyday and give our guest a quality stay.Hope to see you again soon, Giovanni! Regards, Allure Hotel and Suites Management
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We spent 2 nights at the Allure Hotel with my fiancee while travelling in the Philippines. We arrived there at night after travelling from Malapascua and went to the beautiful Kawasan Falls the next day. The staff is very friendly and helpful and the rooms are clean and comfortable. Everyone here made us feel at home, we strongly recommend staying here also because it is close to numerous restaurants with a particularly good one for seafood lovers just 2 minutes away on foot : Pillar Tuna Grille. Salamat Po to all the Allure Hotel staff, we had a great time here !
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Response from AENavarro, Marketing Executive at Allure Hotel & Suites
Responded Dec 5, 2018
Dear Alex, Thank you very much for your kind feedback. It was our pleasure to accommodate you and we are looking forward to seeing you again! Warm Regards, Arra Ezekiel Navarro
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PRICE RANGE
$30 - $52 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
allure hotel mandaueallure hotel and suites
LOCATION
PhilippinesVisayasCebu IslandMandaue
NUMBER OF ROOMS
72
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