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The Orchard Cebu Hotel & Suites

Traveler (65)
Room & Suite (32)
Dining (7)

About

#11 of 14 hotels in Cebu Island
Location
Cleanliness
Service
Value
Experience one of Cebu's finest hotels located in Mandaue city, The Orchard Cebu Hotel & Suites. A contemporary style Hotel ideal for both business trips and leisure breaks offering luxury, comfort, great value and excellent service. Featuring Standard, Deluxe and Suite Room types, we offer daily and long stays. Our rooms are equipped with an electronic lock system, In-room safe, LCD TVs with cable, Mini-bar and free WIFI. We are located in A.S. Fortuna Street, just a short distance away from major malls in Mandaue like J Center Mall, Parkmall and City Times Square where shopping and dining is just a few minutes away. We are also 20 minutes away from Cebu's major malls like the Ayala Center Cebu and SM City Cebu and Consoclacion. Less than 15 minutes away from the Mactan Cebu International Airport and most Seaports. The Orchard Cebu Hotel & Suites is definitely your place to be in Mandaue City!
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Restaurant
Bar/Lounge
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Microwave
Minibar
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
86Reviews
0Q+A
14Room tips
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Popular mentions
I walked in here today and wanted a room for 1 night. I ended up paying 2.800 pesos for one night in a deluxe room because they said all regular rooms were full. Now I'm checking TripAdvisor and booking.com and I see they still have regular rooms for 1.300 pesos and deluxe for 1.750 pesos. Last time I ever visit this hotel. It's not really about the money, I just don't like being ripped off.
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On the morning off our second and final day at The Orchard Hotel and Suites we went to the restaurant to have our buffet breakfast.We did not really think it was very good on the first day but thought we would give it a second chance on our last morning.It was slightly better as I asked for 2 omelettes to be freshly cooked because everything was stone cold in buffet.Whilst eating I saw out of the corner of my eye a huge RAT !.I could even she where it had eaten through a wooden cabinet,then a few minutes later I saw the nose of another one looking out of hole.I informed waitress who shouted to her male colleague,but he didn't seem to interested.So on this alone I CAN NOT recommend any hotel that has RATS in the restaurant.....you decide...oh and wifi didn't work for first 24hours...
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My husband, our adult son and I spent first 2 nights of our Philippine trip here. Close enough to airport (short grabcar ride away) and a short walk to a mall where there are banks, restaurants and shopping for what you might have forgotten to bring, etc. Hotel pros - clean, inexpensive, private bath with a hot shower, air conn, comfortable beds, breakfast included, friendly, helpful staff who greeted us warmly with hellos, good mornings, etc each time we saw them. Also have a 'security guard' out front who is there 24/7 from what I could tell. He too was friendly and helpful. We had a 2 bed room that was true Western Queen size. The beds were comfortable with appropriate bedding for the climate. Cons - first time for us international travel in developing country and so hotel pics much better than what it actually is, elevator broken so we had to walk up to our 2nd floor room, farther away from the historic sights of Cebu City that we wanted to see but that was no big as a grabcar got us where we needed to go, walking to mall was a bit harrowing for us as there were no real sidwalks per se so you walked on the nonexistent white line. But that's more about the area than the hotel. The hotel staff was very helpful and friendly and gave us good advice regarding traveling around the city (get a grabcar) and since we did not have phone service they gladly made all our arrangements and negotiated price for us and made sure we knew what was negotiated before getting into car. The included breakfast was in the Korean buffet on premises. It was good enough and had some new to us breakfast food items. Offered eggs, breakfast meats, lots of fruit, rice and a rotating assortment of Asian foods like kimchee and such. All in all it was a great deal and gave us a good landing spot with 2 nights rest upon entering the Philippines before we set out for other sights and neighboring islands.
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Response from Paul G, Manager at The Orchard Cebu Hotel & Suites
Responded Nov 22, 2018
Hi Brenda, First and foremost, thank you for staying with us and for taking time to review us. We apologize for the elevator that was out of order during the time you stayed. It was timely, that we did repairs and tests to make sure it is functioning well. We hope your entry to the Philippines and first stay with us was pleasant. We hope you enjoy the rest of your travel around the islands.
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I arrived late in the evening and there was no other guest but me. When I got off from the cab there was a ready concierge who helped me with my luggage. The frontage of the hotel was busy as I think they were prepping Christmas decors. The check in was smooth and my room was in the 3rd floor. The elevator was broken when I was there but my luggage was brought up by the bellboy promptly. The room was big with a comfortable bed and pillows. The bathroom showed signs of being old. It has a bath tub and true to the other reviews - the water pressure is really bad and no heater to speak of. The breakfast is usual but with limited varieties.
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This is a horrible place, nothing good about the place, Staff are disgusting and dishonest, I wouldn’t advice anyone to stay there, bad experience. The rooms are neglected and dark, they charge you for their laundry, absolutely disgusting, breakfast is good to feed the pigs. Every staff member is miserable, unfriendly and disrespectful, I wouldn’t advice anyone to stay there. Bad experience.
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PRICE RANGE
$29 - $48 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the orchard cebu hotel mandauethe orchard cebu hotel and suites
LOCATION
PhilippinesVisayasCebu IslandMandaue
NUMBER OF ROOMS
80
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