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Novotel Palembang Hotel & Residence

Traveler (371)
Room & Suite (117)
Pool & Beach (35)
Certificate of Excellence

About

#7 of 77 hotels in Palembang
Location
Cleanliness
Service
Value
Certificate of Excellence
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation.
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Property amenities
Pool
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free parking
Bar/Lounge
Spa
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
489Reviews
7Q+A
57Room tips
Traveler rating
  • 185
  • 193
  • 77
  • 22
  • 12
Time of year
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Popular mentions
Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to
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Review collected in partnership with Accorhotels.com
Response from Gollylutfi, General Manager at Novotel Palembang Hotel & Residence
Responded Apr 8, 2019
Dear Adventure68091552471, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you really had a memorable stay with us and look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.
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Good overall. Everything worked and room was quiet. Good breakfast and helpful staff. Large parking space is available for guests. Pool was very good with good service. Will stay here the next time we visit.
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Review collected in partnership with Accorhotels.com
Response from Gollylutfi, General Manager at Novotel Palembang Hotel & Residence
Responded Mar 27, 2019
Dear Camper65428028543, Thank you for taking your time to exchange this review in Tripadvisor during your recent stay with us. We all delighted to hear that you enjoyed your stay with us and had a memorable experience and We can't wait to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.
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Location of hotel not so far from airport and downtown, antique and very old...Just care during working hours. Very nice hotel, staff very helpful and friendly, Many Choice food in Breakfast including traditional food, room is big and comfort for sleep and relax, but sometimes
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Response from Gollylutfi, General Manager at Novotel Palembang Hotel & Residence
Responded Mar 24, 2019
Dear Trip677172, Thank you for taking your time to share this review in Tripadvisor during your recent stay with us. We all delighted to hear that you really enjoyed your stay with us and savour our culinary. Your other comments pertaining to our cleanliness will obviously became our attention for further improvement. Again, thank you for your kind review and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.
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Very large hotel, has a large courtyard .... Very pleasant ..... very friendly and very helpful employees. The food ... don't ask ... a very complete and varied breakfast including traditional food. The rooms are very large and spacious, there are some rooms that have their own
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Response from Gollylutfi, General Manager at Novotel Palembang Hotel & Residence
Responded Mar 4, 2019
Dear Memet J, Thank you for taking your time to share this kind review in Tripadvisor during your recent stay with us. Myself and the entire team are very delighted to hear that you really enjoyed your stay with us and savoured our culinary. Hope your recent stay with us is memorable one. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.
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Lounge chair is stained and look rather dirty. Shower screen has damp smell and bathtub is elevated too high from ground making it difficult to maneuvered after shower and could be dangerous for elderly ones.
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Review collected in partnership with Accorhotels.com
Response from Gollylutfi, General Manager at Novotel Palembang Hotel & Residence
Responded Jan 14, 2019
Dear Ng Kang H, Thank you for your time in communicating this review through Tripadvisor during during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experience as a result of housekeeping services in our guest room. We really appreciated your positive feedback and it has been conveyed to the entire team for further improvement. Again, thank you for your review and may I take this opportunity to say that we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.
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PRICE RANGE
$58 - $67 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel palembang hotel palembangpalembang novotel
LOCATION
IndonesiaSumatraSouth SumatraPalembang
NUMBER OF ROOMS
198
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