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Novotel Palembang Hotel & Residence

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Novotel Palembang Hotel & Residence
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339 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Jakarta, Indonesia
Reviewed 5 days ago NEWvia mobile

We stayed at Novotel Palembang for 1N. This hotel eco green theme / openair. They provide pool for kids, adult, Whirl pool, Sauna and Altar. The room was fantastic! Big enough and there was bathtub. Check in was handle by Ms.Cancil, she was very friendly !

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Helpful?
Thank AlisyaNatasha
Jakarta, Indonesia
Reviewed 1 week ago via mobile

I've stayed at Novotel couple times in different cities in Indonesia, yet this one is awfully dissapointing. The ambience in the lobby is so tacky, for a 4-stars hotel, staff wouldn't greet or even smile when we passed by, when I stayed they let a volley team trained in common area where we can hear they exercised loud and clear...

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Thank sillanya
Nykoebing, Denmark
Reviewed 2 weeks ago

Firstly I have to say, this hotel is the best in Palembang, without any doubt when looking only at the hotel and pool area, fitness, sauna and massage. Therefor it is a shame that the hotel is being spoiled by the staff, (wonder where the management is hope not they are blind to the problems), they are nice and friendly...

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Thank Hans J
Bandung
Reviewed 2 weeks ago via mobile

I stayed here with some of my colleagues. It is a very nice hotel to have a break after a long business trip. Very nice and relaxing pool surrounding located in the centre of the hotel. Service : nice and warm Cleanliness : very good. Room and bath room : large size and comfortable. Worth to come back again for...

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Helpful?
Thank henryr945
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Henry, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking the time to share your experience during your stay at Novotel Palembang Hotel & Residence and we are very proud of your comment. But at the same time we do apologize regarding meeting room located. On your next stay for business trip we...

Jakarta, Indonesia
Reviewed January 5, 2017

I went here last year for business, I was so surprise with the size of the hotel. The hotel is very very nice. The pool that is surrounded by palm tree make it feels like resort hotel, the fact that Palembang is a small city, I found this as one of the best hotel I've ever been.

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Thank anna311989
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Ms. Anna, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. We are very happy that you loved to stay in our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as...

Reviewed December 29, 2016 via mobile

Staying here on christmas long weekend few days ago make us feel really satisfied with this hotel.. my daughter play on swimming pool and my husband like to be in fitness center.. very recommended for traveler with family and young children..

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Thank Ellen T
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mrs. Ellen T, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our...

Reviewed December 28, 2016

Very pleasant stay here for 7 days.. Big hotel building and staff very helpful.. Thanks for FO staff that help me during my stay here.. I think this hotel is one of best accor hotels in Indonesia because the concept is resort hotel..

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Thank Flappy C
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Flappy C, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our...

Jakarta, Indonesia
Reviewed December 9, 2016

I stayed five night in here, the design of this hotel is very great and elegant. The location is easily to reached from airport, market, etc, and very quite. All staff is very friendly and helpful. The bed was comfortable with good bed line, also very clean. Nice to stay here and this hotel is my first choice when come...

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Thank Vry_Felicity
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. AvRy_Felicity, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff...

Palembang, Indonesia
Reviewed November 9, 2016

This hotel with a nice building design and large area. The room also very large and nice. It's very recommended for a family trip because the room was very large and cozy. You will never regret to stay in this hotel.

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Thank mrm537
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. mrm537, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff...

Tangerang, Indonesia
Reviewed October 3, 2016

Yes, this hotel has huge area of preserve open spaces. The quality of service is good and the staff very friendly, but little disappointed with the bar which took long time to order a cup of coffee... In general, still I would recommend this hotel to you who wants to have a good quality of vacation or business trip.

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Helpful?
Thank Toha S
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Toha S, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much to share your experience with us. We are very happy that you like our hotel, good service and friendly staff. But we do apologize that there's an experience didn't meet your expectation, we will inform to department head concern to follow up this case,...

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290 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation. ... more   less 

Additional Information about Novotel Palembang Hotel & Residence

Address: Jln. R. Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range: $64 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Palembang Hotel & Residence 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel
Hotel Style:
#1 Business Hotel in Palembang
#4 Luxury Hotel in Palembang
#4 Spa Hotel in Palembang
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Palembang Hotel & Residence staff and other travelers.
1 question
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Questions? Get answers from Novotel Palembang Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“choose with view to the pool area, a little bit more exepensive, and on 1 level, then you also have a terrasse.”
 of 5 bubbles 207hansj, 2 weeks ago | Read review
“I recommend you to choose the room that near the lobby to avoid from tireness because of walking”
 of 5 bubbles mrm537, Nov 9, 2016 | Read review
“Please try to locate your room first, since it's quiet big... to walk”
 of 5 bubbles tohas938, Oct 3, 2016 | Read review
“Rooms at poolside level are convenient for quick access to the pool from the porch - but can be noisy”
 of 5 bubbles PG_Cumbus, Sep 12, 2016 | Read review
“IMPORTANT to stay as far away from the pub/club/ktv noise”
 of 5 bubbles medan_traveller, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question