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Novotel Palembang Hotel & Residence

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Novotel Palembang Hotel & Residence
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322 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Palembang, Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

This hotel with a nice building design and large area. The room also very large and nice. It's very recommended for a family trip because the room was very large and cozy. You will never regret to stay in this hotel.

Helpful?
Thank mrm537
Tangerang, Indonesia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2016

Yes, this hotel has huge area of preserve open spaces. The quality of service is good and the staff very friendly, but little disappointed with the bar which took long time to order a cup of coffee... In general, still I would recommend this hotel to you who wants to have a good quality of vacation or business trip.

Helpful?
Thank Toha S
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Toha S, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much to share your experience with us. We are very happy that you like our hotel, good service and friendly staff. But we do apologize that there's an experience didn't meet your expectation, we will inform to department head concern to follow up this case,... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2016 via mobile

Very cozy, comfort and nice hotel to stay especially if you come with family and kids. Good food and services. Beautiful interior design with all facilities such as swimming pool, good gym, spa facilities, good restaurant. I will stay and come back to this hotel for sure.

Helpful?
Thank Etnawati M
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mrs. Etnawati M, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More 

Singapore, Singapore
Level Contributor
140 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed September 12, 2016

This is the luxury hotel of choice in Palembang - it's still the best place to stay here. The rooms are still huge, and still well appointed. The wifi is still free (and still slightly patchy). Since my last review - they have improved on a couple of things: (1) Breakfast buffet selection is now much better, and even has... More 

Helpful?
Thank PG_Cumbus
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. PG_Cumbus, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for... More 

Jakarta, Indonesia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2016

This was my 3rd stay. Nothing has changed. The service was OK, the room was cozy and the breakfast was as usual, very good. I like the variation on the breakfast, especially Indonesian food section. The Bubur Kacang Hijau and Ketan Hitam were very delicious! Overall, the experience was very good.

Helpful?
Thank Hingdranata N
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Hingdranata N Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More 

Medan
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 7, 2016

Hotel is far away from the town area. It's more on the outskirt of Palembang. It takes about 20-30 minutes to get to Icon Mall and other note worthy eateries in town. Though there is another smaller shopping centre just next to the hotel. Hotel has a chic temporary feel from the moment you step into the lobby. Nice big... More 

Helpful?
Thank medan_traveller
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. medan_traveller, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for... More 

Jakarta, Indonesia
Level Contributor
105 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 2, 2016 via mobile

It was my second stay at Novotel Palembang for business trip. And it was still nice to come back here again. The location of the hotel was not really in the core of Palembang but it was completely fine as the property was located next to a mall. So it was very easy and practical to find restaurants, atm, shops,... More 

Helpful?
Thank DimsumA362
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. DimsumA362, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff... More 

Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2016 via mobile

Though a little bit old, furnishing still look modern. Same warm hospitality extended by Accor chain of hotels. I was pleasantly surprised to be upgraded to junior suite due to overwhelming demand. Room is big but due to local climate, mosquitoes are around despite smashing a few. Breakfast spread is quite standard but ala carte spread is of good variety.... More 

Helpful?
Thank Stephen C
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2016 via mobile

U can enjoy all moments u spend in this hotel..they have large a swimming pool .best view u can take a pic in all place in this hotel..value for price and also have a new capel for your wedding. Maybe bathroom need maintence they have old furniture but still ok and clean .i recommended this hotel if you visit palembang

Helpful?
Thank Irene H
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mrs. Irene H, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More 

semarang, indonesia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 26, 2016

my son had an accident during his play time at the swimming pool. The staff gave him a good treatment and help him find his swimming goggles, although it had left in the pool overnight. Thank you Miss Tina, you gave us a very good service. Cant wait to come back again.

Helpful?
Thank yustica
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mrs. Yustica, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for sharing your experience during your stay in Novotel Palembang. I'm very happy to hear that you enjoy staying with us and I'm really sorry about the accident that was happened in the pool. Once again thank you very much for staying with us, your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

273 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation. ... more   less 

Additional Information about Novotel Palembang Hotel & Residence

Address: Jln. R. Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range: $73 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Palembang Hotel & Residence 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel
Hotel Style:
#1 Business Hotel in Palembang
#4 Spa Hotel in Palembang
#4 Luxury Hotel in Palembang
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Palembang Hotel & Residence staff and other travelers.
1 question
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Questions? Get answers from Novotel Palembang Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I recommend you to choose the room that near the lobby to avoid from tireness because of walking”
 of 5 bubbles mrm537, 3 weeks ago | Read review
“Please try to locate your room first, since it's quiet big... to walk”
 of 5 bubbles tohas938, Oct 3, 2016 | Read review
“Rooms at poolside level are convenient for quick access to the pool from the porch - but can be noisy”
 of 5 bubbles PG_Cumbus, Sep 12, 2016 | Read review
“IMPORTANT to stay as far away from the pub/club/ktv noise”
 of 5 bubbles medan_traveller, Sep 7, 2016 | Read review
“avoid stay near the bar if you looking for serenity. poolside view recommended. They have delicious traditional menus. try all...”
 of 5 bubbles yustica, Jul 26, 2016 | Read review
5 of 5
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