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Grand Zuri Palembang

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Grand Zuri Palembang
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186 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Reviewed 2 days ago NEWvia mobile

Having a good stay here. Some minor glitches with the service which is overshadowed by staff awesome helpfulness and profesionallism. Hotel is very clean, swimming pool nice and the breakfast buffet was v.good. Convenient location... closed to lots of good food and snack and even some durian trolley :)

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Helpful?
Thank Hendra T
Surabaya, Indonesia
Reviewed 1 week ago

Everytime I come to Palembang I always come back to this hotel. The hotel is at least 6 years old if not even older, however they have done a good job in maintaining the quality of the hotel. My room is always in good condition and clean. However, as time goes by, it seems that some of the non-smoking room...

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Helpful?
Thank gzhuang
Sydney
Reviewed 3 weeks ago

NOTE: (Mid Dec 2016) The hotel is undergoing expansion and building a ballroom next door and when I was there, they are putting the foundation and can get really noisy during the days if you room is facing the back. I was disappointed to find out about this after I am in the room, expected to put up with the...

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Helpful?
Thank san_shine
Kuala Lumpur, Malaysia
Reviewed December 15, 2016

Very glad to finally chose this hotel over others. This is my 1st visit to Palembang on some urgent one night stay personal business. Staffs are really accommodating as i was allow to early checked in which i really need. I stayed and never left the room until the next day to check out. 24 hours room service is amazingly...

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Helpful?
Thank BeebSiti
Reviewed October 11, 2016 via mobile

I stay at his hotel for a one month. One think about this hotel is very comfort. Room is clean,breakfast also is good. Service from employe is not bad. Internet connection also very fast and never trouble during i stay in grand zuri. Recommended hotel for you if you go to palembang.

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Helpful?
Thank anggorop244
Indonesia
Reviewed October 1, 2016 via mobile

Iam always satisfied stay at this hotel, value for money, the spacious room was comfy and clean, air cont was cold, breakfast was good, swimming pool need more spacious area, parking lot at hotel almost full, but they have parking area beaide the hotel and it was safety, but the one issues are the front desk staff really need to...

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Helpful?
Thank Iwan S
Reviewed September 9, 2016 via mobile

When I go to Palembang, I always stay at this hotel (unless it's fully booked). The reason is GZ located near many restaurant n cafe. So you only walk 200 m to reach Rajawali Plaza. The room size is average but the ambience is good. Even if you turn off the light, it is quite bright inside the room The...

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Helpful?
Thank Wicaksono M
Management response:

Dear Mr. Wicaksono, its our pleasure to serve you while you were in Plembang and staying with us, somehow we still move forward increasing some ideas to enhance our services just to make sure that our guest having a memorable moment every time staying with us, and will comeback again once upon the time.... Best regards John johan Tisera General...

Reviewed September 2, 2016 via mobile

No hot water & water pressure is ridiculous. Very old towels. The good thing is their breakfast, but you have to share with the mosquitoes. Actually the mosquitoes share you too, so you'll go back to your room after breakfast full of mosquito bites. The neighborhood is ok with a variety of cafes.

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Helpful?
Thank Bader A
Management response:

Dear Mr. Barder Warm greeting from Grand Zuri Palembang Please accept our deep apologize due to you have very bad experience with mosquito, I personally already call the vendor who taking care about it, and ask the to show me the chemical that they used to have for fogging out door area, and definitely me and my staff will make...

Lubuklinggau, Indonesia
Reviewed August 27, 2016 via mobile

Stayed for five nights. Actually i want to give 5 stars if only after three days i wasnt realized the repackage of the toothbrush was dirty. Yes their toiletries were repackaged which is like brand new. But if you take a closer look, i can find stain on the tooth brush. The day after, the repackage wasnt pressed successfully so...

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Helpful?
Thank stephaniewillim
Management response:

Dear Ms. Stephanie Williem Warm greeting fron Grand Zuri Palembang Please allow me to mention about repackaging tooth brush..... Im pretty sure it is not right, as our procedure that all guest amenities shoul be replace in daily basis, I investigated together with House Keeping Manager, that our Room boy forgot to refresh..... so just to make sure that it...

Jakarta
Reviewed July 26, 2016 via mobile

Cheap price but comfort hotel and good services by their staff. Breakfast had favourite local dishes and taste good.. In the middle of city and near to Pempek stores Quite jam in Palembang right now because build LRT

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Helpful?
Thank Fiofaith
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting

Additional Information about Grand Zuri Palembang

Address: Jln. Rajawali No. 8, Palembang 30113, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range: $43 - $54 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Zuri Palembang 4*
Number of rooms: 154
Reservation Options:
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Also Known As:
Grand Zuri Palembang Hotel Palembang
Hotel Style:
#4 Luxury Hotel in Palembang
#4 Spa Hotel in Palembang
#4 Business Hotel in Palembang
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Questions & Answers

Here's what travelers have asked, with answers from Grand Zuri Palembang staff and other travelers.
4 questions
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Questions? Get answers from Grand Zuri Palembang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose higher level facing street during the construction time”
  • Free 2 bottles of mineral waters every day
  • Showerhead needs replacing as water spraying everywhere
  • Give me fluffy white towels
  • Facilities in the room
  • Construction next door that also effect the noise at the swimming pool
 of 5 bubbles san_shine, 3 weeks ago | Read review
“in the room you can hear a band rehears for a performance tomorrow.”
 of 5 bubbles Belong, Jul 26, 2016 | Read review
“maybe better ask room face to the street”
 of 5 bubbles C_Agustino, Jul 7, 2016 | Read review
“like the fact theres alot of local restaurant around”
 of 5 bubbles M2881DLcindys, May 30, 2016 | Read review
“I always asking for higher floor”
 of 5 bubbles limf638, May 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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