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Grand Zuri Palembang

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Traveler (168)
Room & Suite (77)
Dining (13)
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Overview
  • Excellent33%
  • Very good46%
  • Average17%
  • Poor2%
  • Terrible2%
Travelers talk about
“business trip”(11 reviews)
“swimming pool”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (277)
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113 results
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4
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LanguageEnglish
26
52
26
4
5
Show reviews that mention
All reviewsbusiness tripunder renovationswimming poolbreakfast mealtill midnightnice hotellocal foodconvenient locationampera bridgeroom serviceone night staystayed for nightswelcome drinknon smoking roomspacious roompleasant stayinternet connection
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1 - 5 of 113 reviews
Reviewed 3 weeks ago via mobile

The Hotel are under renovations, a massive one, but we didn't get any information by the time we made reservations, very uncomfortable. Imagine it is midnight and the renovations still going to disturb your sleep.. To make it even worse, the wifi is very very...More

Thank Ade A
Response from Grandzuri P, General Manager at Grand Zuri PalembangResponded 3 weeks ago

Dear Ade A First of all, I'd like to apologize for all the inconveniences that you had to go through. We are doing everything we can to minimize the inconvenience. We will make sure that our staff inform about hotel condition before reservation is made....More

Reviewed March 28, 2018

Arrived on a rainy morning...too early to check-in so had to wait until 2 pm. Had brunch at the coffee house and food was good. The toilet was spoilt and despite informing the staff, it was not attended to. Renovation works were in progress to...More

Thank PrincessKlang
Response from Grandzuri P, General Manager at Grand Zuri PalembangResponded March 30, 2018

Hi PrincessKlang! Uh yes we are still in renovation for our new wing building ;( . I am really really sorry for inconvenience during your stay, We are expecting to be finish in couple months. My apologize for the missed communication on your room preparation,...More

Reviewed February 26, 2018 via mobile

It was disappointed experience staying at Grand Zuri Palembang. It was my 2nd time staying. 1st time was 3 years ago and was fine. But my 2nd time was disappointed. Booking non-smoking room but got smoking one & it was bad smell even though the...More

Thank nurdina h
Response from Grandzuri P, General Manager at Grand Zuri PalembangResponded February 27, 2018

Dear Mrs Nurdina First and foremost allow me to thank you for choosing us as your accommodation during your trip and thank you very much for taking the time to share your recent experience on TripAdvisor. I am sorry that your experience did not meet...More

Reviewed January 8, 2018 via mobile

This hotel's ambience was calming me. The staffs were friendly and gave quick response. The room was tidy, nice, and comfortable. The wifi was okay till midnight, unfortunately it was disturbed in the morning. The breakfast looked good but I couldn't take much because I...More

Thank HenKlee
Response from JohnjohanTisera, General Manager at Grand Zuri PalembangResponded January 14, 2018

Dear Mr. HenKlee, Warmest greetings from Hotel Grand Zuri Palembang. Thank you for choosing to stay at Grand Zuri Palembang hotel. We highly appreciate the positive comments you provided as a measure of your experience during your stay at the Grand Zuri Palembang hotel. It...More

Reviewed December 20, 2017 via mobile

Excellent place for business or anything. They serve with good attitude. Cozy room and comfortable. Have a good food, i like room service, 24 hours with good serve. I hope coming back again. Soon. 👍👍👍More

Thank Larryano V
Response from JohnjohanTisera, General Manager at Grand Zuri PalembangResponded December 21, 2017

Warm greetings from Grand Zuri Hotel Palembang... The city where it will host the 18th Asian Games on 18 08 2018. Dear Valuable Guest, Thank you for the comments and ratings given to us. it is our team's duty to provide the best service to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$48 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Palembang
#2 Spa Hotel in Palembang
#4 Business Hotel in Palembang
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$48 - $73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Palembang
#2 Spa Hotel in Palembang
#4 Business Hotel in Palembang
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (168)
Room & Suite (77)
Dining (13)
Pool & Beach (2)
Business Center & Event Rooms (3)
Questions & Answers
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Abid D
October 31, 2017|
AnswerShow all 2 answers
Response from JohnjohanTisera | Property representative |
Dear Mr Abid D, Warms greetings from Grand Zuri Hotel Palembang.... Thank you for your interested with Grand Zuri Hotel Palembang, For your information.. We still on progres for new building and will be done in the midle... More
0
Votes
MamaMia M
September 7, 2017|
AnswerShow all 3 answers
Response from JohnjohanTisera | Property representative |
Tamu Yang terhormat, Sekarang bapak & Ibu bisa memesan langsung di website resmi kami atau download aplikasi EZY RESERVATION dan diweb dan kami pastikan akan mendapatkan harga yang lebih murah dan lebih mudah. Renovasi... More
0
Votes
Room Tips
"Choose higher level facing street during the construction time"
Read review
"in the room you can hear a band rehears for a performance tomorrow."
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"maybe better ask room face to the street"
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"like the fact theres alot of local restaurant around"
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