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Desa Buahan, Payangan 80571 Indonesia
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Traveler (2405)
Room & Suite (669)
Dining (222)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hanging Gardens of Bali
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 14 in Payangan
Location
4.4
Cleanliness
4.6
Service
4.6
Value
4.0
The Hanging Gardens of Bali is a luxurious destination in the heart of the jungle. It is situated near Payangan, a village North of Ubud, whilst the hotel rests in the centre of the magical island of Gods. The enchanting five star luxury resort has 44 private suites and individual villas, each enhanced by its own granite infinity pool, rippling into the jungle below. Each villa is designed with traditional Alang Alang thatched roofs in complete harmony with nature. In 2014, TripAdvisor and Conde Nast Traveller named our Twin-Tiered Cascading Pool as the World's Best Pool and number one honeymoon destination in Bali by Conde Nast Traveller. In 2015 Hanging Gardens of Bali has been awarded: World Luxury Hotels Awards, Seven Star Global Luxury Awards and World Travel Awards as well as other prestigious recognitions, such as the World Luxury Spa Awards and the World Luxury Restaurant Awards. The renowned Garden Restaurant serves innovative Indonesian dishes with Asian flare and Mediterranean delicacies flavoured with the local herbs and spices grown on the land and freshly-caught fish from the Jimbaran Bay. The truly luxurious Spa Collection combines natural, local ingredients and ancient techniques to create beauty therapies and treatments that soothe the mind, rejuvenate the body and energize the soul. Complimentary shuttles to Ubud center are scheduled daily for guests. The airport is around 90 minutes away by road depending on traffic.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Free shuttle or taxi services
Spa
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Airport transportation
Shuttle bus service
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Concierge
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
Indonesian
1845Reviews67Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Rajat Jain wrote a review May 13
Jaipur, India6 contributions13 helpful votes
+1
Me and my wife stayed here for our wedding anniversary. Pros: Super scenic property Good food with Attention to detail Highly courteous staff Peaceful Out of the world Pool. They upgraded our room since it was our wedding anniversary. Cons: 1. Insects and Bugs all around 2. Spa is a big no. Insects come into bath tub and lizards are all over the spa place. I spent about 5 million Rp on spa and even after complaining that it was very bad they didn’t cancel or reduce the charges on it. Spa is unhygienic. 3. TV Wi-Fi keeps on hanging even after multiple repairs. They give Harmon Kardon speakers but the Wi-Fi is very weak. Advice: Stay for one day, get your pics, enjoy and leave. Don’t take their spa services as it is not at all scenic and also very unhygienic. Definitely a go to place for the good reasons.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid Spa Take your rooms on the top away from road.
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Azer P wrote a review May 6
1 contribution
We have stayed in this beautiful hotel for 4 nights. The staff was very friendly and helpful. Always smiling and trying to make your stay as easy as possible. The spa and the spa staff is amazing. We had a great treatment. The food was delicious. They were very helpful proving me vegan food.
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Date of stay: May 2022Trip type: Traveled
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Surfside1988 wrote a review Apr 2022
Dewsbury, United Kingdom5 contributions4 helpful votes
From the moment you arrive you are in awe of how beautiful everything is.. The funicular ride down into the resort is really cool and once in the villa it feels like you are in heaven. Cocktails were really nice and very inventive! Service was perfect and everyone was so warm and welcoming. I couldn't have asked for a better experience. This has been a bucket list hotel for years and im so glad that i got to experience it
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: Choose the Panoramic Villa for the best views!
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sirmansm wrote a review Mar 2022
New York City, New York74 contributions89 helpful votes
Awful, this place is one of the worst places I have visited in Ubud. I would never return. The service is horrible. They claim to be a 7 star hotel but they try to upsell everything. I felt uncomfortable and unwelcomed the entire time!! Th entire process of reminding you about a minimum spending was very unfortunate and not warm. There are many other choices to visit in Ubud. I highly recommend Ritz reserve and four seasons sayan
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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CJ wrote a review May 2021
5 contributions7 helpful votes
TRAVELERS BEWARE- this hotel has been an absolute nightmare. We tried to reschedule our honeymoon to Bali three times due to Covid and ultimately decided to cancel given the global climate. All hotels we had booked, refundable or not on paper, worked with us to give us refunds given the scenario. Americans have not been able to enter Indonesia for months as it's listed as a Level 4: Do Not Travel country. Hanging Gardens has been absolutely miserable - I’ve been on an email thread for 5+ months where one employee made us get on a Skype to plead our case, said yes, then after multiple email follow ups was responded to be a new individual saying they will not provide a refund. Given how understanding other hotels and airlines have been to the global Covid scenario, this has been so disappointing. I would NOT support this business nor would I risk booking here, especially if American given current global travel restrictions and unknown climate. You will NOT speak to someone directly if you have any travel issues and they will NOT be accommodating to any financial circumstances as all other hotels in Bali have been to us- stay somewhere else.
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Date of stay: April 2021
Value
Service
5 Helpful votes
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Camile & Justin wrote a review Feb 2021
Calgary, Canada118 contributions41 helpful votes
+1
A true hidden Gem is right! Set high above and deep within the Jungle of Ubud, The Hanging Gardens of Bali will delight all your senses. We could try and describe the beauty of this amazing Hotel but it will not do it justice. You need to see this with your own eyes to fully appreciate everything the Hanging Gardens of Bali has to offer. We stayed in the Villa Pool suite and were thoroughly impressed with the scenery, amenities in the room and of course our own private Pool. We spent countless hours in the Pool gazing out to the Jungle, listening to all the sounds of the birds and watching the Monkey’s jump from tree to tree. From time to time, they’d come down from the Trees to our Patio to explore. The room was beautiful and comfortable, it made it hard to want to leave and go explore the Hotel. We highly recommend booking the Floating Boat Breakfast, the experience is one of a kind, the food is delicious and we enjoyed waking up to this incredible feast and sipping on our Mimosa’s watching the sunrise. Another highlight would be the Spa treatments we received at the Spa by the River. Set above the Holy River of Ayung, relax and listen to the rush of water and the sounds of the Jungle while enjoying your massage. We’ve had Spa treatments as couples all over the world, but this was by far our favorite experience and we loved every minute of how peaceful and tranquil this experience was. The English High Tea was incredible showcasing so many different delicacies; savor the Tea and Treats, sit back and enjoy the Jungle views. To cap off our Hanging Gardens dining experience with a Spiritual Journey we thoroughly enjoyed the Balinese Blessing Dinner. We were shuttled over to the Padmasana Temple and greeted by the local village Mangku. He performed his prayer ceremony symbolizing a purification of our body and soul. Once the ceremony concluded we were met by the Spa staff, they washed our feet and massaged them before dinner. The Chef prepared a delicious meal with some of our favourite local dishes (Mie Goreng & Nasi Goreng). We dinned under the stars surrounded by 100’s of candles and flowers beautifully arranged for our dining pleasure. The service and staff at the Hanging Gardens was outstanding, everyone we met was gracious and accommodating to our every request. The Hanging Gardens is truly a one of a kind experience, if your travels take you to Ubud, we highly recommend staying at the Hanging Gardens for an incredible Bali experience.
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Date of stay: March 2020Trip type: Traveled
2 Helpful votes
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Damo wrote a review Jan 2021
2 contributions1 helpful vote
I have travelled all over the world and never have I stayed in a place so beautiful. This is, quite simply, the most fantastic place to stay and I can’t recommend it enough to others. The rooms are so beautiful that you hardly want to leave them!
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Date of stay: January 2021Trip type: Traveled
1 Helpful vote
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Franky wrote a review Oct 2020
Surabaya, Indonesia268 contributions8 helpful votes
+1
The right place for escaping from work. Refreshing ambiance. A place to enjoy life with "style": cozy, elegant!👍 For selfie: fantastic spots are available. Services: no worries, the staff members know well what to do to make guests feeling satisfied. Very recommended hotel!
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Date of stay: October 2020Trip type: Traveled
1 Helpful vote
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Ken Sugijanto wrote a review Oct 2020
Surabaya, Indonesia124 contributions19 helpful votes
The property is surrounded by an amazing view of a jungle with sometimes a chance of a heavy fog appearing that heightened its beauty. Love the pool design no wonder it is an award winning, the best pool in a hotel by Azure Azure. The villa itself is fantastic with a private pool overlooking a vast jungle. The funicular is a fun way of a transportation here between facilities. Super recommended!
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Date of stay: October 2020
Value
Cleanliness
Service
1 Helpful vote
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Nina Gouw wrote a review Aug 2020
Jakarta, Indonesia178 contributions42 helpful votes
We'd been wanting to stay at this property since last year, and finally when Bali opened its door for domestic travellers we immediately booked a room. But things were not as good as expected. Though staff are mostly very friendly, the standard of service and food quality are not enough to represent a hotel of this price category. When we checked in, we were not thoroughly explained about the in room facilities by the staff who escorted us to our villa. Second, Late at night we discovered television was out of order, and technician on duty was not able to fix the problem after more than 30 minutes in our room. Third, the next morning we discovered that the restaurant was still closed despite breakfast starts at 7am. Finally, when my partner wanted to use the hotel toiletries, he found empty tube of shaving cream. We highlighted all these flaws to receptionist on duty when we checked out and the next day someone called us to apologize, and promised some kind of compensation (Actually the compensation will not be beneficial for us since we don't live in Bali to frequently use their day facilities). But after almost 10 days, we still received no news as follow up of the promise. I posted some photos of hotel's beautiful sceneries but nothing else is worth flaunting unless they do improvements
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Date of stay: August 2020Trip type: Traveled
6 Helpful votes
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PRICE RANGE
$397 - $967 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ubud hanging gardens by orient-express hotel payangan, hanging gardens ubud, hanging gardens hotel ubud
LOCATION
IndonesiaBaliGianyar RegencyPayangan
NUMBER OF ROOMS
44
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Frequently Asked Questions about Hanging Gardens of Bali
Which popular attractions are close to Hanging Gardens of Bali?
Nearby attractions include Tegalalang Rice Terrace (3.1 miles), Five Art Studio (3.3 miles), and Beji Guwang Hidden Canyon (4.9 miles).
What are some of the property amenities at Hanging Gardens of Bali?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hanging Gardens of Bali?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hanging Gardens of Bali?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hanging Gardens of Bali?
Yes, free parking is available to guests.
What are some restaurants close to Hanging Gardens of Bali?
Conveniently located restaurants include Ankhusa Indonesian Contemporary Cuisine, Kojin Teppanyaki & Omakase Restaurant, and The Kelusa at Samsara Ubud.
Are there opportunities to exercise at Hanging Gardens of Bali?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hanging Gardens of Bali have an airport shuttle?
Yes, Hanging Gardens of Bali offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hanging Gardens of Bali have airport transportation?
Yes, Hanging Gardens of Bali offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hanging Gardens of Bali?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hanging Gardens of Bali?
Many travelers enjoy visiting Gunung Sari Dance (5.1 miles), Peliatan Royal Palace (6.7 miles), and Mengening Temple (5.4 miles).