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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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344 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This IHG property was stop 3 of 5 during a 1,500 mile motorcycle trip. The check in process was excellent and the customer service top notch. This location was at capacity with a constant flow of people looking for a room. The front desk staff continued to provide a high level of customer service to every individual. In addition, they... More 

Helpful?
1 Thank Jason K
Waterloo, Iowa
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had problems in room,Fridge and air not working properly, but staff did reduce cost of stay due to problems. Room very clean and bed was nice. Breakfast had a good choice of items to choose from. Would stay here again

Helpful?
Thank bosco70
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Bosco70, Thank you for taking the time to give us a review. I'm sorry you had issues with your fridge and HVAC unit. I will address these issues with my maintenance department right away. I'm glad we made things right before you left and we look forward to seeing you again! More 

Amarillo, Texas, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Scott was awesome! Breakfast was wonderful! We will definitely! The king sweet was huge and the pool and hot tub were relaxing! Nothing like waking up here we were on third floor and had a beautiful view this morning! Chris was very pleasant upon check-in.

Helpful?
Thank Pennie G
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Pennie G, Thank you for taking the time to give us a review! I'm so glad you had a nice relaxing stay with us and you had the chance to meet our wonderful staff. We look forward to seeing you again! More 

Ellsworth, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife left a item in bathroom. Scott, checked into for me and was able to locate and priority mail the item back to me at no charge. I thought this was great service on his part. Thanks Scott. I would recommend staying at this location again.

Helpful?
1 Thank rodf6969
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Rodf6969 and thank you for submitting a review. It's great to hear that we were able to get your lost item back to you. We hope to see you again soon. More 

Iowa
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Was here for one night to attend a Royals game so location was important. Only a 7 min drive to the stadium. Rooms were clean, beds comfortable, bathroom was adequate, good shower. Staff was friendly. Breakfast good. My only complaint was the halls were a bit noisy at night but that could have been due to the bus load of... More 

Helpful?
Thank cabo1130
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Cabo1130 and thank you very much for your review of your recent stay with us. I'm glad to hear that you enjoyed the hotel and our customer service. We try hard to provide a great value and I'm happy that we achieved that goal during your stay. I am sorry to hear that you did encounter the issue with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here on a quick getaway trip to visit the Harry S. Truman library and museum. The room was good, the breakfast was excellent. The best part, by far, was the help offered by Scott. I left a brand new pair of sandals in the hotel and Scott found them and had them delivered to me within 2 day,... More 

Helpful?
1 Thank Steve S
A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a luggage container on top of our SUV that was very hard to load and unload and when I asked Scott in Maintenance if he had a step latter I could use given both me and my cousin are short he immediately offered to help us.. When I say this is a difficult task to get 3 women's... More 

Helpful?
1 Thank A TripAdvisor Member
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Vicki and thank you so much for your review. It's so great to hear stories like this of how we were able to help our guests and provide excellent customer service. I understand that making a trip like that can be stressful on it's own but, add the luggage issue on top of it, I'm sure makes things harder.... More 

Knoxville, Tennessee
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Like all Holiday Inn Expresses that my wife and I have stayed in this hotel met all of our expectations. What made this a cut above all the others was the Breakfast Manager Mariah. She has personally plus and goes above and beyond to please her customers. When my wife asked what ingredients were in the omelet she explained and... More 

Helpful?
Thank Jimb20142015
Tucson, Arizona
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

From the minute we walked in the door until we left the next morning we were treated like we were family! Everyone cared how we were doing! They remembered us and almost read our minded with what we needed! From the darling receptionist to the breakfast staff- everyone was terrific!!! They even volunteered to take my mail across the street... More 

Helpful?
Thank 696adv
Indiana
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here to catch a Royals game. Hotel is just off I70 and only about a 10 minute drive to Kauffman Stadium. Lots a restaurants nearby. Very convenient. Got a room with 2 beds. Very clean, nice and comfortable. Free parking, Free breakfast. We got to the hotel early and the gentleman that checked as in made every effort to... More 

Helpful?
1 Thank Bobby C
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057-1597
Location: United States > Missouri > Independence
Price Range: $124 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
Hotel Style:
#2 Romantic Hotel in Independence
#3 Family Hotel in Independence
#3 Business Hotel in Independence
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