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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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349 Reviews from our TripAdvisor Community

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Showing 349: English reviews
St Charles, MO
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a whole weekend while in town for the Chiefs game. The hotel is situated at Exit 17 off Hwy 70 in Independence. It is a great location that is far enough from the city but close enough that you can get anywhere in 30 mins or less. Alexis at the front desk was super friendly as... More 

Helpful?
Thank IM_Bogeyman
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello IM_Bogeyman, Thank you for taking the time to give us a great review! I'm glad you had a wonderful experience while staying with us! I really appreciate you choosing our hotel and look forward to your next visit!! GO CHIEFS!! More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff could not have been more efficient or more friendly. Scott the maintenance man approached us at breakfast to ask how everything was (and everything that was supposed to be hot was hot and the cold foods were nice and cold). Scott offered to clear the dirty plates, and did so. We saw him interacting with several other guests.... More 

Helpful?
Thank bertndi
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello bertndi, Thank you for the great review!! I'm glad you had the chance to encounter Scott and Curtis, both of them are outstanding at customer service! We really appreciate you staying with us and hope to see you again in the future! More 

Osseo, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights at the Independence, MO, Holiday Inn Express enroute and back to Oklahoma. The hotel was convenient to the interstate and good eating establishments. On our return home we discovered we had left a bag at the hotel. Scott was very helpful in locating it and return it to us quickly.

Helpful?
Thank krhorn109
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello krhorn109, Thank you for the great review! We appreciate you staying with us. We are so glad we were able to recover your item and get it back to you in a timely fashion! We look forward to seeing you again in the future! More 

Tennessee
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property was clean, quiet and comfortable. Arrived after 2:00 am and was comforted by seeing a security guard on the property. Had to attend a funeral at 10:00 am so I didn't spend a lot of time here but from check-in to breakfast the staff was friendly and very efficient. I would highly recommend this location. It's a little... More 

Helpful?
Thank nitewalk6
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello nitewalk6, Thank you for the great review! We are really sorry to hear about the circumstances that brought you to the hotel. We're glad you had a great experience here and we look forward to seeing you again! More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Scott was great and we'll suited to be in the hospitality business! I think their carpeting could be replaced but otherwise everything one would need. I did have a problem with my iron and board but it was immediately rectified.

Helpful?
Thank Megan B
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Megan B, Thank you for the great review! Scott is one of our key players on our team and he provides a wonderful service to our guest! We'll be taking a look a the carpet and having it professionally cleaned. We're glad that the issue with your iron and board was addressed promptly. We hope to see you again... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This IHG property was stop 3 of 5 during a 1,500 mile motorcycle trip. The check in process was excellent and the customer service top notch. This location was at capacity with a constant flow of people looking for a room. The front desk staff continued to provide a high level of customer service to every individual. In addition, they... More 

Helpful?
Thank Jason K
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Jason K, Thank you for the great review! We really do take pride in the service we provide for our guests! We wouldn't be here without guests like you! I'm glad you had a wonderful stay and look forward to seeing you next time! More 

Waterloo, Iowa
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 23, 2016

Had problems in room,Fridge and air not working properly, but staff did reduce cost of stay due to problems. Room very clean and bed was nice. Breakfast had a good choice of items to choose from. Would stay here again

Helpful?
Thank bosco70
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Bosco70, Thank you for taking the time to give us a review. I'm sorry you had issues with your fridge and HVAC unit. I will address these issues with my maintenance department right away. I'm glad we made things right before you left and we look forward to seeing you again! More 

Amarillo, Texas, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 20, 2016 via mobile

Scott was awesome! Breakfast was wonderful! We will definitely! The king sweet was huge and the pool and hot tub were relaxing! Nothing like waking up here we were on third floor and had a beautiful view this morning! Chris was very pleasant upon check-in.

Helpful?
Thank Pennie G
Deanna K, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Pennie G, Thank you for taking the time to give us a review! I'm so glad you had a nice relaxing stay with us and you had the chance to meet our wonderful staff. We look forward to seeing you again! More 

Ellsworth, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2016

My wife left a item in bathroom. Scott, checked into for me and was able to locate and priority mail the item back to me at no charge. I thought this was great service on his part. Thanks Scott. I would recommend staying at this location again.

Helpful?
1 Thank rodf6969
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Rodf6969 and thank you for submitting a review. It's great to hear that we were able to get your lost item back to you. We hope to see you again soon. More 

Iowa
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 7, 2016 via mobile

Was here for one night to attend a Royals game so location was important. Only a 7 min drive to the stadium. Rooms were clean, beds comfortable, bathroom was adequate, good shower. Staff was friendly. Breakfast good. My only complaint was the halls were a bit noisy at night but that could have been due to the bus load of... More 

Helpful?
Thank cabo1130
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Cabo1130 and thank you very much for your review of your recent stay with us. I'm glad to hear that you enjoyed the hotel and our customer service. We try hard to provide a great value and I'm happy that we achieved that goal during your stay. I am sorry to hear that you did encounter the issue with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057-1597
Location: United States > Missouri > Independence
Price Range: $113 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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