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Holiday Inn Express and Suites Independence

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19901 E Valley View Pkwy, Independence, MO 64057-1597
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (39)
Room & Suite (37)
Dining (15)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express and Suites Independence
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 19 hotels in Independence
Location
Cleanliness
Service
Value
Travelers' Choice
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Meeting rooms
Salon
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
34Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
491Reviews6Q+A71Room tips
Traveler rating
  • 357
  • 86
  • 23
  • 12
  • 13
Time of year
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Popular mentions
Sh. wrote a review Nov 2020
1 contribution1 helpful vote
After leaving a personal item at the hotel, I left a message with Scott J. at guest services. He quickly called me back and returned the item right away. He was pleasant, polite and delivered what he promised. Thanks, Scott!!
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Date of stay: November 2020
Location
Cleanliness
Service
1 Helpful vote
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Bertram S wrote a review Jul 2020
Wyoming, Michigan735 contributions109 helpful votes
We arrived at Comfort Suites next door to discover that they were closed for renovations. Someone there told us to go to the hotel next door and they would honor our reservations. It turns out both hotels are owned by the same family. The room was clean and fine. I especially liked the extra space they had to set bags on. They were doing their best considering the circumstances, but I think they were overcrowded considering they were supposed to be at half capacity because of Covid. The pool was closed – a good idea considering the circumstances. Breakfast was not that good – an apple, a small granola bar and a bottle of water. We augmented that with donuts and banana bread on sale at Walmart. We would have liked to know that we would need to buy breakfast elsewhere. Also, their sister hotel had no information posted on their door to let us know where to go. If someone hadn’t been there to tell us where to go, we would have been stuck without a hotel. While I’d like to give them a higher rating, the number of things that weren’t satisfying here brings them down to a 3.
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Date of stay: July 2020
Rooms
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Sleep Quality
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Response from IHG Service, Owner at Holiday Inn Express and Suites Independence
Responded Aug 9, 2020
Hello Bertram S, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. While I am happy that you found our rooms clean and comfortable, I understand that the breakfast options didn’t impress. I’m also sorry that we have not exceeded your expectations on your visit. We will look in the areas you’ve mentioned for necessary improvements with our hotel’s upper management so we can provide a more refined experience. It will be our pleasure to accommodate your stay once again should your travels bring you back in the area. Best, Kenneth F. Case Manager IHGService
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Burt O wrote a review Jul 2020
Boulder, Colorado163 contributions20 helpful votes
Nice new 3 star facility with nice staff and rooms. Pet friendly was nice. For the price, they could have done so much better with the COVID ‘to go’ breakfast, which consisted of granola bar, apple, bottle of water. The 2 star BestWestern had sausage, biscuits, juices, little pastries, fruits etc. go
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from IHG Service, Owner at Holiday Inn Express and Suites Independence
Responded Jul 28, 2020
Hello Burt O, Thank you for taking the time to share your feedback regarding your Holiday Inn Express Independence-Kansas City stays. We always aim to deliver a great experience, and I am glad that you found the staff and rooms' service to be excellent. I was concerned to learn though that your stay was not a complete success due to issues encountered with the breakfast provided, and I am sorry. I have shared your comments with our hotel management, and I am positive measures are now being taken in the future enhancements of our services. I appreciate you bringing this to our attention, and I hope to welcome you back soon to make your next stay the best that it can be! Best regards, Dianne L. Case Manager IHGService
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Bobbarrenger wrote a review Feb 2020
Wildwood, Missouri284 contributions107 helpful votes
This is a nice hotel with a fresh look featuring more comfortable beds than most and a nice selection of pillows. Check in/check out was effortless. I was particularly impressed by the breakfast staff. When we entered, we were immediately greeted and my daughter was offered a hot chocolate. It was spectacular with lots of whipped cream and sprinkles. The omelettes were good but the coffee was very acidic. My gripe here is that the hotel was just too noisy. I was awoken many times by sounds of others moving around. Most disturbing was loud dogs barking for three hours. I had to call and complain and was told that guest had just been asked to leave.
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from scottnmo, Guest Relations Manager at Holiday Inn Express and Suites Independence
Responded Feb 18, 2020
Bobbarrenger Thank you so much for taking the time to give the hotel a review. We really appreciate you staying with us,I'm glad you found your stay comfortable. We have become famous for the hot chocolate lol we enjoy doing the little extras for our guest. If you are ever in the area again I hope you will choose to stay with us again.
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Jenn wrote a review Jan 2020
1 contribution1 helpful vote
The staff is so great here! The rooms are clean and very nice. The breakfast each morning was fantastic! I really enjoyed my stay! Scott went above and beyond on his customer service and greeted me each morning making sure I had everything I needed and was satisfied with the hotel. He even offered to pull my car up, scrape all the ice off and have it heated up for me during an ice storm when I needed to go to work!!! Thanks Scott going above and beyond on your customer service!!!! I hope to come again!!!
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Date of stay: January 2020
1 Helpful vote
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Response from scottnmo, Guest Relations Manager at Holiday Inn Express and Suites Independence
Responded Jan 17, 2020
Jenn Thank you so much taking the time to give the hotel a great review, It was a pleasure having you stay with us. If your work ever brings you back into the area I hope you will once again choose to stay with us.
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PRICE RANGE
$113 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express suites independence hotel independence, holiday inn independence, independence holiday inn, holiday inn express independence
LOCATION
United StatesMissouriIndependence
NUMBER OF ROOMS
91
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Frequently Asked Questions about Holiday Inn Express and Suites Independence
Which popular attractions are close to Holiday Inn Express and Suites Independence?
Nearby attractions include Cable Dahmer Arena (0.6 miles).
What are some of the property amenities at Holiday Inn Express and Suites Independence?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express and Suites Independence?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express and Suites Independence?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express and Suites Independence?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express and Suites Independence?
Conveniently located restaurants include Corner Cafe Independence, Hereford House - Independence, and Carrabba's Italian Grill.
Are there opportunities to exercise at Holiday Inn Express and Suites Independence?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express and Suites Independence?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express and Suites Independence?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express and Suites Independence offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express and Suites Independence?
Many travelers enjoy visiting Bingham Waggoner Mansion & Estate (5.1 miles), Harry S Truman National Historic Site (5.3 miles), and Vaile Mansion (6.2 miles).