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Hilton Garden Inn Independence

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Hilton Garden Inn Independence
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463 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Canton, Ohio
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here one night while traveling. We wanted a good night sleep, in a safe location with a clean bathroom. It exceeded those 3 requirements with a nice price point and made to order omelets on the breakfast buffet (included for Hilton Honors). The breakfast service was cheery and fun and appreciated during our early breakfast before another long day... More 

Helpful?
Thank MMJCPA
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing, we enjoyed reading your review and so appreciate the kind words. We are glad you enjoyed your stay and hope to see you again next time in the area. More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

no complaints, clean and friendly staff. Very busy. Great location near the mall and Highway. Very quiet. $25 incidentals charge upon check in. Very comfortable beds. Modern decor. Refrigerator in room worked well. Air conditioner worked well. Nice view from higher rooms in the back. Nice to see people walking on walking path around the property.

Helpful?
Thank Stacy B
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience at our hotel. We truly appreciate and value our reviews. We hope to see you next time! More 

Nebraska City, Nebraska
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived unable to reserve in advance because of my own internet issue. Tried to set up the room onsite apparently they were not able to accommodate whatever it was. But allowed me to access their Wifi to reserve the room from my car come back in and get the room and offer ? This is also one of three stops... More 

Helpful?
Thank Tim H
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Please accept our sincere apologies for the disappointing experience and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Basic hotel with good service. Has the Hereford House steak restaurant attached which has great food. We also stay here when going to the Chiefs or Royal's game as it is a short drive away. Breakfast was very good with a custom omelette.

Helpful?
Thank rpkeith
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you we are so glad you enjoyed your stay! More 

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 2 weeks ago

Didn't have restaurant in lobby like most of the others was a high price steak house that's all, nice place next door (Twin Peaks) great atmosphere. The hallways were hot and one of the elevators didn't work and the other was very jerky and hot

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jeffreyc922
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We apologize for the issues you encountered with the elevators and the hallways. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay with us the next time you are... More 

Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Terrible internet. Only 2 elevators for 6 floors. Only one was operational. It was slow and problematic. When the elevator stopped at a selected floor the elevator floor was not even with the destination floor.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregory T
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and apologize for the internet and elevator issue you encountered. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay with us... More 

Louisville, Kentucky
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was a great stay! Very comfy and clean! We do a lot of traveling and this stay did not disappoint us! Thank you everything was great!! We stayed here on our way back from Colorado to Kentucky. We got sleep because it was nice and comfortable

Helpful?
Thank samanthamaes60
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your great experience. We appreciate the positive review and we are glad you enjoyed your stay. More 

Belton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was very helpful and the hotel was well kept. The hotel was very busy with an event but they kept things running smooth. Room and bathroom was clean and Internet worked well. I would stay again next time I'm in town.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Vanessa K
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for the positive review. We appreciate you choosing the Hilton Garden Inn and hope to see you next time. More 

Danville, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Long wait, well over 30 minutes to check in despite the fact I had checked in on-line. The hotel was packed, therefore the hallways were not clean, the pool was cloudy. I would try to stay at another hotel if I would have the option again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D9860ISmiked
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We greatly apologize for the experience you had at our hotel. Thank you for taking the time to share with us as we do take our reviews very seriously. We hope that someday you might give us another try. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The appearance and friendly staff with a yummy restaurant adjacent. I was disappointed however with after entering my room discovering a strong smell of cigarette smoke. I requested a room change they had me move 3 doors down which was not any different. I had a 8pm checkin so with the hotel being fully booked I was unable to really... More 

Helpful?
Thank Pam A
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your review. We apologize for the inconveniences you experienced with your room. We hope you come back to see us again and give us another try. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Location: United States > Missouri > Independence
Price Range: $122 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
Hotel Style:
#4 Business Hotel in Independence
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