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Mercure Bali Legian

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Jl Legian No 328, Legian 80361 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1670)
Room & Suite (359)
Dining (252)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Bali Legian
Updated 09/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 114 hotels in Legian
Location
Cleanliness
Service
Value
Travelers' Choice
Mercure Bali Legian, the International 4-star hotel in Legian area, is only 5 minutes walk to Legian and Kuta Beach. The hotel also features an "Ancak" restaurant and bar by the pool, Poole Bar and Lounge, a rooftop swimming pool, a ground floor swimming pool, a kids' club, a modern gym and a Bali's special Lavare spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Poolside bar
Rooftop bar
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
Indonesian
2119Reviews168Q+A100Room tips
Traveler rating
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Popular mentions
emirhartato wrote a review Yesterday
5 contributions1 helpful vote
Stayed here for 5 nights and I had a nice experience. 1. Check-in process I actually arrived a few hours earlier from the check-in hours but my room was ready, probably because there weren't many guests staying at that time. My ALL benefit was easily recognized and fulfilled. Surprisingly I got complimentary of fresh slice fruits which is perfect for hot weather in Bali. 2. Room I was staying in Room 106, and the room is pretty standard with other Mercure branded hotel. Almost squeaky clean but the glass table already shown wear and tear. Size is decent for solo/couple, however for parents who travels with kids, you might want to consider a bigger room. I was expecting my room to be located in the high floor per my usual preference, but it's not a big deal, turns out the room was decent and close to the pool. Moreover, I don't have to worry about waiting/sharing elevator as Bali is still under Level 3 PPKM for Covid-19 prevention. Other minor issue was: the pillow, I think it needs to be replaced, it's too flat. 3. Restaurant As there weren't enough occupancy, breakfast was a la carte with 3 different of kind: continental, American, and Indonesian with a choice of side dishes. To be fair, I actually prefer a ala carte breakfast especially in the pandemic situation, I'm super hesitant to share buffet with other guests. Taste was decent, restaurant waiter/waitress may asked how's the food, some people may find it awkward, but I think it's a nice personal touch. Food portion is huge, I'm unable to finish most of the time because of my small tummy. I wish there was an option for 1/2 portion, because I personally don't like wasting food. 4. Location I think the location is great. Plenty of shops although most of them are closed due to pandemic (sadly) but there are essentials like mini market, money changer, and 5 minutes to Legian beach. 5. Covid-19 Protocol ALLSAFE branding is not just a name, I think this hotel managed to elevate their hygiene standard really well. Now it's just up to guests whether they want to comply or not (though you should follow, please!)
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
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Deny S wrote a review Sep 2021
2 contributions
I stay for one night and want to use my upgrade room and free breakfast voucher. But the receptionist not allowed me to use those voucher at the same time impolitely. I told them that I was stay there 3 months ago but allowed me to apply both of the voucher at the same time. I think there is miscom problem in the hotel frontline management. Very disappointed and very not recommended hotel for Accor member.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
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Response from Mercure Bali Legian, Guest Services / Front Office at Mercure Bali Legian
Responded Sep 9, 2021
Dear Mr. Deny S Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. for the member voucher breakfast and the room upgrade voucher we are so sorry for the inconvenience caused as the term and condition of the membership is only one voucher can be used for each day, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards I Komang Mudita Front Office Manager
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Marianne T wrote a review Jul 2021
Jakarta, Indonesia10 contributions6 helpful votes
Due to lack of guests during the pandemic, it is obvious that the hotel is cutting costs on electric & other services. We had to complain every day to get the aircon to cool and to get the hot water running. Breakfast choice is very limited and not very good and restaurant is closed by 2pm. We expected a four star hotel to keep a certain standard.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Good location, clean, but don't expect service during pandemic
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Response from Mercure Bali Legian, Guest Services / Front Office at Mercure Bali Legian
Responded Jul 22, 2021
Dear Ms. Marianne T. warmest greeting from Mercure Bali Legian. thank You for taking the time to share your concern during your stay In Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards I Komang Mudita front Office Manager
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geoffmark wrote a review May 2021
Melbourne, Australia357 contributions100 helpful votes
+1
Booked a couple of nights here for a short staycation but was very disappointed with the condition of the room and service received. Check in was easy and we received an upgrade to a plunge pool room but then it seems most people get this now and not because I am an Accor Plus Platinum member. The room was nice but very hot and stuffy when we walked in as air con was turned off which wasn't a great start but as we were going straight out not a big deal. Plunge pool looked a good size and the room was tastefully decorated with some interesting pieces on the walls. Returning to the hotel later it was time to use the plunge pool so tried to order a bucket of ice. Response was couldn't have 1 as the restaurant closed at 2pm so nothing was available. I understand during these times things are closed but can't even get some ice...thank goodness for gojek for delivery. Pool was nice but very sandy which I don't understand as this hotel is not close to the beach so why is there so much sand in the pool. The bure walls were covered in insect nests or dropping which wasn't a great look and not an area that I would use due to this. No food available for dinner so just ordered in as not much open so just relaxed in the room and by the pool. Breakfast was nice with a good selection of set choices but suitable for both local and western people with a couple of side choices. Service once the plates were cleared was non existent with no staff in sight so we had to go in search for someone to get another coffee. I asked at reception to have the room cleaned while we were having breakfast which didn't happen so we packed and left despite the booking being prepaid. During these difficult times I would think the hotel would want to shine and try to build some loyalty from new guests to the hotel but in this case I will never stay here again or recommend it to anyone. Shame as it's in a good location and a nice hotel.
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Date of stay: April 2021
Value
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Response from Mercure Bali Legian, Guest Services / Front Office at Mercure Bali Legian
Responded May 6, 2021
Dear geoffmark, Thank you for sharing your comment online on TripAdvisor. First of all, we are pleased to have had the chance of accommodating you as our loyal guests for your stay during this time. However, it is with regret I learned that it was not entirely up to your expectations. I have noted down on your comment and I have shared this with the team as well. The team has taken appropriate measure and we are monitoring the progress accordingly. Indeed, some changes were applied at the opening hours of our restaurant and bar in this current situation. We all as a team appreciate much the feedback you shared and we believe this will help us to highlight some areas in need of improvement. Please rest assured as we take your feedback seriously. Thank you for letting us know on your feedback and we look forward to having another chance to serve you better in the future. With my best Regards Daniele Ruiu General Manager
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Ayu Gita B wrote a review Apr 2021
Denpasar, Indonesia284 contributions20 helpful votes
Our daypass experience here was awesome! Tucked away in the Legian area, the poolpass sign was easy to spot. My boyfriend and I was actually booking a visit to Sheraton Hotel, but instead I postponed it till next month because of the crowd of some groups in front of the parking area of the hotel making me not in the mood for swimming. Okay, so we moved on, and looked for something else... and here we are in Mercure. The pool was pretty standard. It’s a small pool, but inviting. The lounge chair was kinda dirty tho’ but nice. Our fish and chips taste exceptionally flavorful; the snapper tastes fresh and juicy. Shoutout to Pak Made for great service and the trainee. Huge thanks! The only downside is that we had no idea where the shower was.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Mercure Bali Legian, Guest Services / Front Office at Mercure Bali Legian
Responded May 7, 2021
Dear AyuGitab, warmest greeting from Mercure Bali Legian. thank you for taking the time to share your experience during your stay in Mercure Bali Legian. It is always a pleasure to receive positive feedback. your feedback concerning to the lounge chair has been addressed to related department. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we are pleased that you enjoy the service provided by Pak Made and the trainee. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards I Komang Mudita front office Manager
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PRICE RANGE
$47 - $75 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliKuta DistrictLegian
NUMBER OF ROOMS
321
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Frequently Asked Questions about Mercure Bali Legian
Which popular attractions are close to Mercure Bali Legian?
Nearby attractions include Garlic Lane (0.2 miles), Ketut Art Shop 14 (0.2 miles), and Teds Bar (0.2 miles).
What are some of the property amenities at Mercure Bali Legian?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Mercure Bali Legian?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mercure Bali Legian?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Bali Legian?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Bali Legian?
Conveniently located restaurants include Fat Tony's, Summer Queen Bali, and Roste Restaurant.
Are there opportunities to exercise at Mercure Bali Legian?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mercure Bali Legian have an airport shuttle?
Yes, Mercure Bali Legian offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Mercure Bali Legian located near the city center?
Yes, it is 0.8 miles away from the center of Legian.
Are any cleaning services offered at Mercure Bali Legian?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Bali Legian offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.