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Club Bali Family Suites at Legian Beach

Traveler (71)
360
Panoramas (17)
Room & Suite (188)
Certificate of Excellence

About

#52 of 92 hotels in Legian
Location
Cleanliness
Service
Value
Certificate of Excellence
Club Bali Family Suites at Legian Beach is independently owned and operated by Club Bali Hotels & Resorts. The resort is superbly adjacent to beautiful Legian beach within The Jayakarta Bali Hotel complex in Legian, Kuta Bali. Set in its own lush tropical gardens, it features 52 spacious One, Two, and Three Bedroom Suites which have been recognized as one of the best family accommodations in Bali.
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Property amenities
Room service
Free parking
Pool
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar/Lounge
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room amenities
Air conditioning
Microwave
Minibar
Refrigerator in room
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
172Reviews
9Q+A
35Room tips
Traveler rating
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Popular mentions
Nice swimming pools: the swimming pools were nice and big, the water was warm, there were seats in the water to sit on, just beside a bar that was jutting into the swimming pool, and there were cascades of water as well!
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Review collected in partnership with this hotel
Response from ClubBaliSuites, General Manager at Club Bali Family Suites at Legian Beach
Responded 5 weeks ago
Dear Coastal30924274346 Thank you for choosing Club Bali Family Suites @ Legian Beach as your destination of choice in Bali as well as providing us with the feedback and the nice review from your recent stay with us. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, Club Bali Family Suites @ Legian Beach is blessed with an excellent location and great facilities including the three large outdoor swimming pools (one of them comes with a sunken pool bar) and a kids pool where they are all located only within a short stroll to the beautiful Legian Beach. We are happy that you made the most of it. Here, we continually strive to ensure that all of our guest's expectations are being exceeded. It is wonderful to be part of and always our pleasure to be of assistance in any way possible to ensure that your stay is an enjoyable and memorable one. Once again thank you for choosing Club Bali Family Suites @ Legian Beach as your destination of choice in Bali and we do look forward to welcoming you back again on your next visit. Please do not hesitate to contact me directly on wahyu@clubbali.com as the team and I will be happy to assist in arranging your next visit and for any special requirements that you may wish for us to prepare for. Kind regards Wahyu A. Bayuaji General Manager
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The apartment is old bulding, but they have good maintenance and the room is very clean and large. The facilities, such as swimming pools and fitness center share with Jayakarta hotel, but there is very easy to access. The beach just behind of the swimming pools.
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Review collected in partnership with this hotel
Response from ClubBaliSuites, General Manager at Club Bali Family Suites at Legian Beach
Responded Apr 21, 2019
Dear Navigate32357873907 Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination of choice in Bali and providing us with the genuine feedback of your stay with us. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, we strive to provide rooms that are spacious, clean, well maintained, and comfortable at a value conscious price. All of our spacious and comfortable One, Two, Three Bedroom Suites offer the best value and great alternatives to standard hotel rooms (not merely a standard hotel room with extra beds) that provide the full services and amenities for 4 persons in One Bedroom Suite (45 sqm), 6 persons in Two Bedroom Suite (90 sqm), and 10 persons in Three Bedroom Suite (105 sqm). Featuring ensuite bathrooms, separated living room with comfortable sofa bed, a fully equipped kitchen with cooking utensils and dining facilities, private balcony/terrace, and all the benefits of beachfront resort facilities making it the ideal choice for family and friends traveling together. Thank you once again. We always love to hear of our guest enjoyable stay at our resort and we do look forward to welcoming you back again with your family and friends to Club Bali Family Suites @ Legian Beach in the near future. Please do not hesitate to contact me directly at wahyu@clubbali.com if the team and I can be of further assistance to arrange your next visit and for any special requirements that you may wish for us to prepare for. Kind regards Wahyu A. Bayuaji General Manager
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If you book this hotel you need ti aware that the hotel gate is unified with the jayakarta hotel. They took one residence in jayakarta hotel area. The one that near the gate. The hotel is fully equiped. That one thing that i really like this hotel. You dont need to worry if you
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Response from ClubBaliSuites, General Manager at Club Bali Family Suites at Legian Beach
Responded Mar 25, 2019
Dear Dhamhoterlreviewer Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination of choice in Bali as well as providing us with the genuine feedback and review from your recent stay with us. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, we strive to provide a room that is clean and comfortable at a value conscious price with friendly attentive service which all our friendly and helpful staffs are committed to making your stay both enjoyable and comfortable with their do anything to please attitude. Additionally, our location is particularly great for all that you have mentioned and we are happy that you made the most of it. The resort is conveniently situated at a great beachfront location with great facilities for family including three large outdoor swimming pools (one comes with a sunken pool bar), kids pool, kids club, kids playground, spa & wellness center and surrounded by myriad options of fine restaurants, bars, and shops (across the road) with a little walk from the hustle and bustle area (better, quieter) in Legian-Kuta, Bali. We look forward to your next visit with some new activities, amenities, facilities, and services that we have started putting in place at Club Bali Family Suites @ Legian Beach. Please do not hesitate to contact me directly on wahyu@clubbali.com and we would be happy to assist in arranging your next visit and for any special requirements that you may wish for us to prepare for. Kind regards Wahyu A. Bayuaji General Manager
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It was great to stay at Club Bali family suite Legian beach as the room was comfortable enough for a family of 4, equipped with kitchenware and microwave for reheating purpose, the surrounding greeneries was like a big garden filled with trees and flower plants. I like the
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Review collected in partnership with this hotel
Response from ClubBaliSuites, General Manager at Club Bali Family Suites at Legian Beach
Responded Mar 25, 2019
Dear Scenic27269249737 Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination of choice in Bali as well as providing us with the feedback and the wonderful review from your recent stay with your family. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, each of our suites is designed to make your stay comfortable, one that not only meets expectations but also exceeds them whenever possible. The strategic location and the nice grounds of our resort are particularly great for all that you have mentioned and we are happy that you made the most of it. The resort is conveniently situated at a great beachfront location with great facilities for family and friends traveling together including three large outdoor swimming pools (one comes with a sunken pool bar), kids pool, kids club, kids playground, spa & wellness center and surrounded by myriad options of fine restaurants, bars, shops (across the road) with a little walk from the hustle and bustle area (better, quieter) in Legian-Kuta, Bali. We can assure you that we strive and dedicate ourselves to provide a room that is clean and comfortable at a value conscious price with friendly attentive service which all our friendly and helpful staffs are committed to making your stay both enjoyable and comfortable with their do anything to please attitude. We look forward to your next visit with some new activities, amenities, facilities and services that we have started putting in place at Club Bali Family Suites @ Legian Beach. Please do not hesitate to contact me directly on wahyu@clubbali.com and we would be happy to assist in arranging your next visit and for any special requirements that you may wish for us to prepare for. Kind regards Wahyu A. Bayuaji General Manager
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WARNING!! The beginning of January 2019 to celebrate my 60th birthday my husband and I stayed at this resort. Although a bit dated and tired it was clean and we were initially very happy with our rooms. However things changed dramatically frid Jan 11th evening while we were
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Response from ClubBaliSuites, General Manager at Club Bali Family Suites at Legian Beach
Responded Jan 23, 2019
Dear Sharon Margaret Lee Thank you for taking the time to give feedback on Club Bali Family Suites @ Legian Beach' TripAdvisor page which I have read with great concern and have been investigating with the team with regards to your comments. Some parts of your comments concern us a lot and I must say that I am truly sorry to hear that you feel your experience was not an enjoyable one as the vast majority of our guest's experiences. I can assure you that it took lots of our time to investigate. Having said that, your comments contained therein were not entirely right and this should have been fairly mentioned in your review for the benefits of our readers. We are very concerned about the safety and security aspects of our guests and in this case, we have fulfilled the requirements and conditions requested regarding these two aspects. In fact, we routinely inspect all the equipment in all our guest rooms including safety and security equipment which proven by records. The fact is that there was no record of faults or problems during the first week (7 nights) of your stay at Club Bali Family Suites @ Legian Beach until suddenly on January 8, 2019 early morning around 1.30 AM, our Front Desk Staff received a call from your room regarding the smell of gas in the room. And according to the procedures that we have implemented at the resort, at the time of the incident, the staff on duty had immediately rushed to coordinate with the relevant parties at the resort including the security and the manager on duty. It was noted that the kettle in your room was found to be still in hot conditions (an indication that it was recently used). They immediately rushed to your room to check and carry out procedures to ensure safe conditions including the other rooms and areas and then call a professional and certified doctor to handle various emergency situations to check your health condition. In this case, the medical examination results that we received from the Doctor based on the Medical Certificate given to us afterward was there was no mention of butane gas poisoning; And according to the Doctor, if there was a symptom of poisoning then there should be a similar symptom happening to both of you, but the fact was not. There was the only recommendation for your husband to rest and drink plenty of water and a mention that the Doctor has given some necessary medical treatment. It should be noted in this case that the Doctor also noted the existence of a patient's medical history of previous illnesses of the patient (your husband) which I could not mention here for the benefits of the patient (your husband). It was also noted by our Front Desk that you husband has seemed unwell when the first time arrived at the resort. In the morning when I received the report from the staff on duty, I immediately took the initiative to check into your room but at that time you had left the room for breakfast. It also should be noted that when you and your husband passed through the Front Desk in that morning, the FO Supervisor who is in charge, Dewi, asking about the current condition of your husband and there was mentioned he was fine. Not long time after you returned from having breakfast at the restaurant outside the resort and getting back to your room, we received a phone call from your room asking for the Doctor and without waiting any longer we immediately called the Doctor. At that time, we were trying to meet you and to see the condition of your husband on the first hand but you forbade us from entering. Within this case, we tried to understand your situation. The medical examination by the Doctor that we received after was related to stomach problems but the cause was still not known with certainty. We then waited for you in the downstairs at the front desk until you came. When I first met you, I have said for the first time that we were really concerned about the incident and were still investigating it more deeply and would do any necessary matters to help. At that time I myself personally had offered any assistance I can do to help you and I even said that I was always at the resort whenever needed. Until the next day morning, I met you again when you collected pool towels at the Front Desk, I kept asking about your condition and particularly your husband. You mentioned that he had recovered and only needed to rest so there was no need to meet him. And the next day, I tried to meet you again and eventually we met at the Lobby. At that time, you showed an intention to extend for 1 more night and I personally offered you an extension of stay on complimentary as part of a sense of our empathy for the problem you experienced. I have also mentioned to you that we had fully covered all the medical expenses needed. I also kept asking about your husband's condition and you kept mentioning that he was fine and just need to rest. I stayed at the office until late at night waiting if there was any help needed but I did not hear from you and neither request to meet to discuss any matters until the next day I was required to attend a reserved event outside the resort which took a full day. However, I still coordinated with the Manager On Duty (which at that time the Front Office Manager) and I have asked her to represent me if there are any necessary matters and obviously, she could act on behalf of the higher management if I was not around the resort. She also already explained this to you and at that time we waited for you but you did not come up until you left with the driver you have ordered yourself. I trust the above clarify and our readers can get to know the real situation. Here, we all take great pride in our guest overall experience. I can assure you that all of your points in your review are duly noted and I have been reviewing your feedback with our teams. Please rest assured that I have taken your feedback to heart and that we are continually making improvements both to our property and guest experiences to ensure that this aim is fulfilled to over and above our guests wants and needs. I would sincerely hope that we may be able to regain your trust in the future and welcome you back to Club Bali Family Suites @ Legian Beach again to enjoy the high level of service that our many visitors have come to love. Kind regards Wahyu A. Bayuaji General Manager
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PRICE RANGE
$52 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club bali hotel seminyak
LOCATION
IndonesiaBaliKuta DistrictLegian
NUMBER OF ROOMS
52
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