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Retreat Heritage Lonavala

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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Surat, India
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had very good time with Retreat Heritage. Food quality were good. Hotel location was very adjacent to city center hence good to have walk in city. Very well maintained room, staff very friendly enough. Swimming pool is also very well maintained. Recommended hotel for stay.

Helpful?
Thank JenishParmar
1 review
4 of 5 stars Reviewed 3 weeks ago

I am shocked by the low ratings given here by others. I stayed at the hotel for three days, two nights back in January. I was blown away by the excellent customer service. I was greeted upon check-in with lime juice, was helped in a very friendly manner when having WiFi trouble, was given a free motorcyle ride to the... More 

Helpful?
Thank Ray B
New Delhi, India
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 1, 2016

We wanted peace and quiet and got none. We were stuck on a floor where local families allowed their children to use the hallways as their playground which went on quite late into the night. At one point, I had forgotten to lock my door from the inside and one of the children opened my door and laughing ran away.... More 

Review collected in partnership with Cleartrip

Helpful?
1 Thank jeanneleez

Travelers are raving about these Lonavala hotels

Monrovia, Liberia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed April 21, 2016

I booked this hotel on booking.com, but regretted doing so minutes after I clicked the book button. I needed an early check-in and emailed the hotel if that was possible. Plus I asked few more questions regarding pick up from railway station & arranging transport to Adlabs Imagica. In return I got a mail from them that was not cordial,... More 

Helpful?
5 Thank Giresh_Hotwani
Hyderabad, India
1 review
2 of 5 stars Reviewed April 12, 2016

we booked two rooms staying in 2006 & 2007 from 7th to 10th april 2016, bed sheets were dirty smelly, pillow very brown and cocakroaches running on the bed and bed bugs bitting my children had rashes were icthing thru out the night, coming to bathrooms flush dosent work, shower and taps leaking thru out, coming to food horrible taste... More 

Review collected in partnership with Cleartrip

Helpful?
Thank trilokchandn
RetreatHospitality, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Team Retreat Heritage Dear Guest, We Thank you for choosing to stay with us please be assured that any feedback, however trivial or critical is taken up for a thorough investigation. We are sorry and most concerned to note that your overall experience at our resort did not meet your expectations and We have already taken corrective measures... More 

Mumbai
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 23, 2016

Pros : 1) With the discount, the rooms were pretty good. 2) Room size is nice. 3) Excellent staff. 4) Location is pretty good. 5) it was a 2 night stay, and the Room was cleaned, sheets changed and towels replaced. Very nice. Cons : 1) Rooms need a bit of upkeep, flush tank kept leaking, the bathroom exhaust was... More 

Helpful?
1 Thank Jalpesh R
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 23, 2016

This is an average hotel with old furniture and walls fading away. The rooms are tiny and bathrooms are even tinier. Room was not very clean either. I booked for a per night cost of about 2200/-. Do not book for anything higher than this, as its nt worth the money. Location is an advantage since we did not have... More 

Helpful?
2 Thank Medha J
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 7, 2016 via mobile

When i saw pics uploaded on internet by hotel , the pics had spacious rooms and big and clean swimming pool and everything good about the hotel .......... but when i visited the hotel , it was fully opposite of the pics , worst service , no toaster for breads , no iron , no hair dryers in the room... More 

Helpful?
3 Thank mihir h
RetreatHospitality, General Manager at Retreat Heritage Lonavala, responded to this review

Thank you for sharing your concerns about your recent visit to Retreat heritage we make every effort to ensure the quality of the stay for our guests.We regret the inconvenience caused to you during your stay. and I am disappointed to know your experience was not indicative of this. I apologize that few information about the amenities were not properly... More 

Mumbai (Bombay), India
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 4, 2016

Good location with own parking & pool. Decent food option within and nearby. Room size is a bit small. If possible, should go for suite. Service is average. Offers a quiet stay in a budget style hotel.

Helpful?
Thank Jibu2010
Portland, Oregon
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

Disappointing...did not like anything about this hotel. Rooms are small and untidy. Bathrooms are bad. Difficult to locate...We left this place after a night. Claims to be 3star but I am not sure how this kinda hotel sell as 3 star in booking sites.

Helpful?
Thank Ammitabh
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
I would like to introduce our three star Hotel "Retreat Heritage, which has been in the business of providing hotel services to Family, Solo, couple corporate conference etc. For the past many years and which is centrally located in the Lonavala city with 03 conference halls and more than 25 air conditioned rooms . We have a well-established track record and our services have always met with great customer satisfaction. We not only provide great services but at a very competent price and have never been known to compromise on the quality of our service. ... more   less 

Additional Information about Retreat Heritage Lonavala

Address: C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
Location: India > Maharashtra > Lonavala
Price Range: $50 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Retreat Heritage Lonavala 3*
Number of rooms: 28
Reservation Options:
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