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Citrus Retreats Alleppey

8/504A-504N, Karimba Valavu | Alleppey - Changanassery Road, Alappuzha 600014, India (Formerly Citrus Backwater Retreat)
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560 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Guwahati, India
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

You have to take a 10 mins boat ride from the jetty to the resort...the resort needs some maintenance on the outside...we stayed at the lakeview room..the view was good...the room was large and the bathroom was beautiful...the service was prompt and staff is courteous...However , the food quality is just average ..not upto mark...complimentary sunset cruise is good..one can... More 

Helpful?
Thank jcool_22
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for taking the time to review your experience Citrus Alleppey. I offer my sincere apologies for not delivering to the level of finesse and detail you have grown to expect out of Citrus. I have read your feedback sent to my attention and have read it in utmost detail. Personalised and attentive service and food taste... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent place calm and relaxing. Free boat ride and spa are very good. Food is bit costly. Carry some ready to eat food if you want as there are no other option apart from the restaurant. Very scenic paddy fields and lake view

Helpful?
Thank sathyanarayanan r
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us. We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property. More 

Mumbai (Bombay), India
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay with family at Citrus Alleppey for 5 days and 4 nights. Yes, we stayed in Alleppey for that much time and had loads of fun! Property can be accessed only by boats (Citrus provides free ferrying based on a time table schedule). Welcome drinks, excellent and helpful staff, high tea, good breakfast (free and as part... More 

Helpful?
Thank William_ticks
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us. We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property. Our... More 

Level Contributor
8 reviews
7 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

The resort is in a very beautiful location, one side facing lake and the other side facing paddy fields. I could see greenery everywhere in and around the resort. The resort can be reached only by boat arrange by the resort,so we parked the car in Pallathuruthy. We got a complimentary cruise ride, enjoyed the beauty of Alleppey aka Venice... More 

Helpful?
Thank mohan c
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for taking the time to review your experience Citrus Alleppey. I offer my sincere apologies for not delivering to the level of finesse and detail you have grown to expect out of Citrus. I have read your feedback sent to my attention and have read it in utmost detail. Personalised and attentive service and food taste... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The location of the resort is awesome,Staffs are very well trained but the place is overall not maintained properly.Moreover,due to location of the resort you will be forced to have dinner inside the resort.Breakfast buffet was good with lot of varieties but the dinner buffet is overpriced at 399/- and has very limited variety.We also had the misfortune of sharing... More 

Helpful?
Thank rohit p
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you so much for taking time to share your experience with the TripAdvisor community. We are so very grateful for your time and also for this detailed feedback. Whilst we are happy to note your gracious comments on our service, please do accept my most sincere apologies for the shortcomings you faced with our dining srvices Citrus... More 

Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Allepey is a place which I chose for my backwater experience in Kerala.. As most of the houseboats start 12 noon and I was traveling from Munnar, I chose this place for 1 night stay in Allepey before moving to a houseboat I was looking for a place which is not like a regular hotel/resort and add some value to... More 

Helpful?
Thank Nilesh_khg
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Nilesh, Thank you for choosing to stay with us and for taking the time to post this review. All our guests shower appreciation on us for the elegant and majestic design of our hotel, rooms, and lawns. The layout of the hotel allows ample opportunity for our guests to enjoy breathtaking view of the Lake, Paddy and the surrounding... More 

Mumbai
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I had been to this resort for a night (from 27th to 28th June 2016). The property is right at the banks of backwaters and to reach the resort the hotel provides boat ferry (10 min ferry travel). You need to leave your vehicle at the other side of the backwaters (Near St. Thomas Church) where the hotel boat receives... More 

Helpful?
Thank Satyajit28
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you so much for taking time to share your experience with the TripAdvisor community. We are so very grateful for your time and also for this detailed feedback. We are delighted to know that you received efficient and friendly service throughout your stay. Constant efforts are put in to train the team on personalized and unobtrusive service... More 

Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Karela is known for its relaxing atmosphere and the place provides you the same ... the place has nice viee as it is on thr waterway ... nice tooms beautiful garden facing spacious. Good massage option but the sauna is not so great .. the food is just average .. but the surrounding atmosphere makes you forget evrry thing ...... More 

Helpful?
Thank Atul A
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Sir, Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us. We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property. More 

Pune, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I am staying at citrus retreats as I am writing this. Being a avid travellerand, Of all the the hotels I have visited, of all the people I have met, this one certainly remains the fantabulous one amongst them. Property is located right at the bank of the lake(vembanad) . Serene, tranquil, calm this place is just to sit back,... More 

Helpful?
1 Thank Harshvardhan1204
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for choosing to stay at Citrus Alleppey and for highlighting the pleasant experience you had with us. We strive everyday to deliver the best experiences to our guests and are grateful to patrons such as you for recognising our efforts. I also thank you for such a profound description of the ambience and the property. Our... More 

Faridkot, India
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Location is so cool and awesome. I really like the warm hospitality of staff. Their style of welcoming the customer by putting tilak on forehead is remarkable. Everything was superb from comfy rooms to quality of food. That cultural program in the evening was mindblowing. I must say that i would love to be here again. My family really had... More 

Helpful?
Thank manishrajan005
Prince_Kuriakose, General Manager at Citrus Retreats Alleppey, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel during your visit to the Backwater. My team and I are also grateful for the time taken to share your experience with the TripAdvisor community. We sincerely appreciate your wonderful words of appreciation of our services. We believe that people make a hotel special, giving it heart and soul.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
The resort is located on national waterways surrounded with lush greenery and paddy. ... more   less 

Additional Information about Citrus Retreats Alleppey

Address: 8/504A-504N, Karimba Valavu | Alleppey - Changanassery Road, Alappuzha 600014, India (Formerly Citrus Backwater Retreat)
Location: India > Kerala > Alappuzha
Price Range: $54 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Retreats Alleppey 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Citrus Retreats Alleppey Kerala/Alappuzha, India
Hotel Style:
#1 Romantic Hotel in Alappuzha
#2 Business Hotel in Alappuzha
#3 Family Hotel in Alappuzha
#4 Spa Hotel in Alappuzha
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