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Swissotel Kunshan

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#1 of 327 Hotels in Kunshan
Certificate of Excellence
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Swissotel Kunshan
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386 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Reviewed 4 weeks ago

Very friendly staff at the upper floors and lounge area with Joanna, Nicole, Flora and the rest of the team with good food and service. Rooms are new decorated and very clean. Everything works fine and smooth like always. After so many times I already stayed in this hotel is always feeling like coming back home. Looking forward to be...

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Helpful?
Thank Michael S
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Michael S, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you enjoyed the clean room and hotel service from our executive club lounge. Taking care of our guests is always our first pirority. We are looking forward to welcome you back next time your travels take you to...

Vaassen
Reviewed December 7, 2016

friendly staff, good food, central located, everyting works as a business traveler expects, i have been staying in this hotel for many occasions, and the services are kept unchanged on a high level. outstanding internet connection.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Geert Martin T
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Geert Martin T, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been your "home away from home". Especially that you liked our friendly service, good food , central location and the outstanding internet connection. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward...

Kemsing, United Kingdom
Reviewed December 6, 2016

OK hotel, but overpriced in my opinion. Amenities were OK. My "non smoking" room stank of cigarettes and they did not have another room for me. The cleaned the carpets on the second day of my stay which did make a difference. The "Chinese Restaurant" staff were rude, and the table layouts were terrible.

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Helpful?
Thank dmiall
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dmiall, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our amentities. I have passed your opinion regarding the Chinese Restaurant to our Food and Beverage manager and we will definitely hold more trainings for our team members. If you have any detail suggestion to share with...

Hagen, Germany
Reviewed December 6, 2016

The Hotel is european inspired and Service is at a very high Level in this Hotel. The room I has was however getting a bit old and could use a make over. The Food offering though, is excellent. Everything you can wish for is there. Chinese and European. Even a draft beer you can make yourself for dinner. I felt...

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Helpful?
Thank JannReneH
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear JannReneH, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you enjoyed hotel service, and draft beer. :-) Kindly note that our hotel has completed its executive rooms renovation end of March this year and starting to do the classic rooms, I believe you will like these "refreshed" rooms...

Haemeenlinna, Finland
Reviewed December 1, 2016

Nice place, awesome staff, clean and quiet room. health club is awesome, lot of space and quite good equipment's All what you need the hotel your business trip only minor negative things is some foods in breakfast is cold

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank mikak861
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear mikak861, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our heath club and satisfied about our team members' service. I have passed your feedback regarding the breakfast to our F&B manager and we will make sure the food is hot. We are looking forward to welcome...

Wakefield, United Kingdom
Reviewed November 27, 2016 via mobile

Comfy hotel, breakfast excellent plenty of choice. Service good. Had buffet at lunchtimes, again plenty of choice from home cooking to western food, something for everyone! Rooms clean, good size, overall very good.

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Helpful?
Thank MichAndSam
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear MichAndSam, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan impressed you a lot with great breakfast, clean room and great service. It is always a pleasure to take care of our guests and make them feel satisfied. Look for your next stay and wish you a great day! Best Regards, Jesper Vilsoe

Reviewed November 24, 2016

Swissotel Kunsham is simply the best , best people , Friendly Always ...they do what is needed to support you . The Crew at Swiss lounge are amazing. Great people with the spirit that is the face of Swissotel . Greetings To the Crew there and of curse to all off Swissotel crew members. Congratulations to the management as well...

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Helpful?
Thank Luis Antonio B
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Luis Antonio B, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been the best hotel - your favourite hotel. Especially that you liked our friendly service and great spirit by our team members. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward to...

Hong Kong, China
Reviewed November 21, 2016

I am impressed by the service of their staffs at Executive Lounge, they always carry a cheer smile, they give everyone a feeling like back to home as they always able to recognize your face with your name. How a hotel staffs recognize so many guests turnaround every day, the only way to achieve it as serve with their truly...

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Helpful?
Thank knightnmogul
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear knightnmogul, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that our Executive Club Lounge team members impressed you with cheerful smile and excellent service. As you have mentioned, the only way to make things happen is to do it with truly sincerity from heart, not only in recognizing our...

Arcadia
Reviewed October 26, 2016

I stay here for business for about 4 weeks every year, and I do not expect to deviate away from the Swissotel in future trips. The staff is very professional, respectful, and kind. Helen, who works with front desk, and Bert, who is a greeter, are wonderful people who easily remember me by name at each stay. Breakfast buffet is...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Q1799WSmatthewk
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Q1799WSmatthewk, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been your favourite hotel. Especially that you enjoyed the good location, professional service by our team members, and the outstanding buffet breakfast. It is always a pleasure to take care of our guests and make them feel satisfied. Look for your next stay...

Naperville, Illinois
Reviewed September 22, 2016

Good hotel with great breakfast and dinner buffet. Very helpful staff even though some of them have really difficulties dealing with you in English. Facilities like gym, sauna department etc. are nice. However, you start to see that the hotel is already bit old i.e. not all places are shining.

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Helpful?
Thank Ville K
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Ville K, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that our team member impressed you with friendly and helpful service. Also it is great to see that you liked our hotel especially the breakfast, dinner buffet as well as our newly renovated gym. Kindly note that our executive...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Being a luxurious international hotel, business and leisure travellers will find comfort in its exclusive facilities combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 

Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range: $84 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Fairmont Hotels, Ctrip TA, Agoda, Travelocity and Expedia so you can book your Swissotel Kunshan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan
Hotel Style:
#1 Luxury Hotel in Kunshan
#1 Spa Hotel in Kunshan
#1 Business Hotel in Kunshan
#1 Best Value Hotel in Kunshan
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Questions & Answers

Here's what travelers have asked, with answers from Swissotel Kunshan staff and other travelers.
3 questions
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6 months ago
Tomball, Texas

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Questions? Get answers from Swissotel Kunshan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find another hotel”
 of 5 bubbles dmiall, Dec 6, 2016 | Read review
“All the rooms with Park View , and also sun rise and sun set”
 of 5 bubbles 202luisantoniob, Nov 24, 2016 | Read review
“Riverview with king bed with a open view of city”
 of 5 bubbles knightnmogul, Nov 21, 2016 | Read review
“try to get a room in a higher floor to get a better view”
 of 5 bubbles fabulous333, Dec 27, 2015 | Read review
“high floor rooms”
 of 5 bubbles SJS82, Dec 9, 2015 | Read review
5 of 5
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