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Fairmont Yangcheng Lake

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Fairmont Yangcheng Lake
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324 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Wenzhou, China
HOTEL’S FAVORITE REVIEW
Reviewed January 30, 2017

I spent five nights at the Fairmont Yangcheng Lake and it was a great experience. All the staff were extremely friendly. In particular Glen and the other staff that I interacted with daily. The facilities were in excellent condition and well maintained. The food was delicious (the pastries in the morning buffet were particularly good). The location on Yangcheng Lake...

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Helpful?
Thank Toby M
About Hotel's Favorite Review
mikexuKUN, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear Toby M, Thank you for sharing your thoughts regarding your recent stay. We take pleasure to know that your family had a memorable stay and you enjoyed the facilities, views and our staff's helpfulness. Our mission is to turn moments into memories for our guests, so we will continue seeking ways to fulfill this. We look forward to welcome...

Zurich, Switzerland
Reviewed October 28, 2016

best quality of food I enjoyed in a hotel, very personal atmosphere, too bad I could not enjoy the parc and the wonderful lakeside. Superior rooms are wonderful, staff and service was just perfect, AAA

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Winfried W
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear Winfried W, Thank you for the positive review regarding your recent stay. We take pleasure to know that you had a wonderful experience and found time to enjoy the atmosphere, great food, luxury room and our staff' s helpless. At Fairmont, our mission is to turn moments into memories for our guests, it is extremely important to us that...

Shanghai
Reviewed October 3, 2016

Nice hotel to stay with, friendly staffs , nice food and most importantly the price is very valuable! Well definitely recommend to everyone! Especially they have a huge farm and recreational place! Hope everyone can enjoy it!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Kevinpi1
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear Kevinpi1, Thank you for sharing your thoughts regarding your recent stay. We take pleasure to know that you had a memorable stay and you enjoyed the facilities, views and our staff's helpfulness. Our mission is to turn moments into memories for our guests, so we will continue seeking ways to fulfill this. We look forward to welcome you back...

Durham
Reviewed September 9, 2016

I spent two days and two nights at the Fairmont as a get-away from my teaching job at Duke Kunshan University. This was probably the 7th or 8th time I've stayed there over the last four years. As always, it was a wonderful stay. The people on the staff always remember me and take special care of me. Hartmut (the...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank deedrakaym
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear deedrakaym, Thank you for sharing your thoughts regarding your recent stay. We take pleasure to know that you had a memorable stay and you enjoyed the facilities, views, food and our staff's helpfulness. Our mission is to turn moments into memories for our guests, so we will continue seeking ways to fulfill this. We look forward to welcome you...

China
Reviewed September 2, 2016 via mobile

This hotel is terrible !!!! Not clean !!! Services terrible , food don't try really don't try , not fresh and I think not good to eat that !!!! The room not clean and terrible smell , the price terrible they believe they are 5 stars !!!! No it's not . Never again

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Helpful?
Thank jeromesh2001
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear jeromesh2001, Thank you for sharing your experience of your recent stay. We feel sorry for any disappointment that you have encountered. We have shared your comments with our colleagues the first time we received this review and pay attention to the contents you mentioned. We hope that you can contact us as we would like to find out more...

Shanghai, China
Reviewed August 20, 2016

We were here several years back with our child, and this is the second time we stayed in this hotel. This hotel has an inside pool and an outside pool, and my son loved the outside pool very much. We purchased a coupon, with which you can have access to most of the entertainment in the hotel, including free bicycle...

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Helpful?
Thank TianlinZHAO
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear TianlinZHAO, Thank you for sharing your experience of your recent stay. We take pleasure to know that your family had a memorable stay and you enjoyed the facilities, views, mini zoo and our staff's helpfulness. Also, we feel sorry for the disappointment in that check-in progress. We have shared your comments with our colleagues the first time we received...

Belgium
Reviewed August 18, 2016

impressive luxury hotel at the shores of yangcheng lake, only 1hr drive away from shanghai (we took bullet train and taxi). We booked a lakeview room and had indeed impressive views of lake, gardens and pool. Very nice room with balcony and baby crib. The also offer turndown service at nite if required. Big outside pool with baby pool surrounded...

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Thank theplekke
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear theplekke, Thank you for the positive review regarding your recent stay. We take pleasure to know that you had a wonderful experience with your family. At Fairmont, our mission is to turn moments into memories for our guests, thus we created many activities, spaces and food & beverage experiences that are suitable for families. Besides the hardware and activities,...

Shanghai, China
Reviewed August 16, 2016 via mobile

A lots of kids with families, very noise, not many activities the hotel can offer, service is fine, but restaurant close at 9pm, not convenient for the place which in the middle of no where. But the facilities are well maintained, the rooms are clean, comparing with other hotels around the area, this is the best you can choose

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Helpful?
Thank dayang60
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear Shruye, Thank you for sharing your thoughts regarding your recent stay. We take pleasure to know that you were satisfied with the facilities, rooms and our staff's helpfulness. Meanwhile, your suggestions is very important to us and we have taken action to improve this. Our mission is to turn moments into memories for our guests, so we will continue...

Hong Kong, China
Reviewed August 14, 2016 via mobile

We went to Fairmount for Sunday Buffet Lunch and The Location was Amazing but Food and Service was only So So. Food Temperature and Selection was Fair Below Expected Standards and Service was Not Really Present. We Talked to the Cheif and the outcome was Not Hopeful for the Future. Next Time Back to the Crown Plaza

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Helpful?
Thank NicholasMarlow
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear NicholasMarlow, Thank you for sharing your experience of your recent stay. We are pleased to hear that you are satisfied with our hotel surrounding and the Location. Also, we feel sorry for the disappointment in that particular outlet. We have shared your comments with our colleagues the first time we received this review and pay attention to the contents...

Shanghai, China
Reviewed August 4, 2016

First of all this was wife's birthday weekend, so as a "staycation", it worked very well. Front Office Director Larry Huang greeted me at check-in to ask me when to deliver a cake. Outstanding touch! We have twin infants. Two cribs were neatly set up in our suite. Service was excellent all-around. Good, super-clean outdoor pool, surrounded by grassland and...

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Helpful?
Thank Laopengyou
FairmontYangchengL, General Manager at Fairmont Yangcheng Lake, responded to this review

Dear Laopengyou, Thank you for the positive review regarding your recent stay. We take pleasure to know that you had a wonderful experience during your wife' s birthday weekend and found time to enjoy the facilities, views, mini zoo and our staff's helpfulness. Our mission is to turn moments into memories for our guests, so we will continue seeking ways...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Nestled along the shores of the legendary Yangcheng Lake, home to the sought-after hairy crab, Fairmont Yangcheng Lake is a luxury five star Kunshan resort unlike any other. Beyond our resort’s accommodations, guests will discover a city rich in history. Not only is it the birthplace of Kun Opera, the oldest form of Chinese opera, but the region is also home to the Zhou Zhuang Water Village, Kunshan Forest Park and Tinglin Park – all of which offer unique ways to connect with the culture – and the people – of China. With our location we are easily accessible to Suzhou attractions as well, a neighbourhood just west of Shanghai. ... more   less 

Additional Information about Fairmont Yangcheng Lake

Address: No.3668 West Ma' anshan Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range: $131 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Yangcheng Lake 5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Fairmont Yangcheng Lake Hotel Kunshan
Hotel Style:
#2 Luxury Hotel in Kunshan
#2 Spa Hotel in Kunshan
#3 Business Hotel in Kunshan
#5 Best Value Hotel in Kunshan
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Yangcheng Lake staff and other travelers.
1 question
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Shanghai, China

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Questions? Get answers from Fairmont Yangcheng Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Garden view room has a balcony, and you can see sunset from your room”
 of 5 bubbles TianlinZHAO, Aug 20, 2016 | Read review
“High floor lake view”
 of 5 bubbles theplekke, Aug 18, 2016 | Read review
“"Jr." Suite was well worth the little extra for size and lake view.”
 of 5 bubbles Laopengyou, Aug 4, 2016 | Read review
“a good choice to spend a weekend near Shanghai”
 of 5 bubbles Shruye, Jul 26, 2016 | Read review
“This IS China and there are still smoking rooms available! So specifically ask to AVOID smoking rooms! (Or you'll get one!)”
 of 5 bubbles 452MarioS, Jun 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question