Fantastic facilities to spend a long weekend and first class staff. We highly recommend the Fairmont Yangcheng Lake gold floor. Special thanks to the staff on this floor : Michelle, Jennie and Sophia.
Beautiful lake facing hotel, comfortable big rooms, first class service, Good food and drinks,Plenty to explore around- Organic vegetable & grains farm, honeybee farm, animals Farm, ancient water villages, great bike track (bike rental at hotel). Thanks so much Richard, Gloria, Lori for taking great care of us. Definitely coming back!!!
Christy Yu at Fairmont Yangchen Resort was extremely helpful. As I am unable to be with my partner at this resort due to being stuck overseas because of Covid-19 she assisted me in preparing a surprise! She went above and beyond to ensure all my requests were met. I am very impressed with the customer services. Thank you again Christy Yu.
We wanted a short but nice break from Shanghai and Fairmont Yangcheng Lake gave us exactly what we were dreaming of: a relaxing environment (the sun coming down on the lake is just breathtaking), connected to mother nature (we had a great bee experience!), with a super high level quality of service. Special thanks to Alan and especially Gracia who took great care of us along those four days
My wife and I stayed at the hotel for a weekend at the end of December 2019. The hotel was large and well maintained in all areas we visited inside and outside. The staff were all very polite during our stay and even gave us a small cake for my birthday in the lobby lounge. Most of the staff we interacted with either spoke English or understood enough to get someone to help us who did speak fluent English to assist us when needed. We took the complimentary shuttle around the hotel grounds and around the lake while we were there. The walking paths were numerous covering a large area with views of the lake, a small farm on the grounds and even paths for riding bicycles guests can use from the hotel. The weather was not so great while we were there with clouds and 4C/40F temps but we plan to go for another visit when the weather is warmer so we can enjoy more of the area around the lake. I noticed a couple earlier reviews said the hotel was not very warm inside so I want to add clarity from what we experienced. The areas where we stayed for any length of time like our room, restaurants, lobby coffee area, etc., were all warm and comfortable. The facility is quite large so the hallways in between all the areas would be difficult to keep warm and understandably it was cool. We had on light sweaters anyway because it was December so it was not uncomfortable as we moved around the areas where it was cooler than our room. If you plan to stay at the hotel during the cooler months simply bring something light to wear inside and you will be fine. Our stay was just a weekend get away but the hotel is setup for both family visits and business meetings and is easily accessible from Shanghai so I would recommend the hotel if you want to be close to the city but still be able to enjoy a natural setting away from the congestion of the city.…
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