Fairmont Yangcheng Lake
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No.3668 West Ma' anshan Road, Kunshan 215300 China
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Traveler (1193)
Dining (162)
Room & Suite (97)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 365 in Kunshan
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.2
Travelers' Choice
Nestled along the shores of the legendary Yangcheng Lake, home to the sought-after hairy crab, Fairmont Yangcheng Lake is a luxury five star Kunshan resort unlike any other. Beyond our resort’s accommodations, guests will discover a city rich in history. Not only is it the birthplace of Kun Opera, the oldest form of Chinese opera, but the region is also home to the Zhou Zhuang Water Village, Kunshan Forest Park and Tinglin Park – all of which offer unique ways to connect with the culture – and the people – of China. With our location we are easily accessible to Suzhou attractions as well, a neighbourhood just west of Shanghai. NOTICE ON REDUCTION OF PLASTIC USE In accordance with the published government policy, effective 6th May 2021 and as a part of Accor’s Planet 21 commitment, we will no longer provide one-time use products such as toothbrushes, combs, shower loofahs, razors nail files and shoe mittens. Join us in our sustainability efforts with simple actions such as traveling with reusable daily necessities（Kindly advise us upon your check-in should you require the amenities）
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Children's playground
Parking garage
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Bicycle tours
Fishing
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Manicure
Massage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese
Location
Full view
Contact
No.3668 West Ma' anshan Road, Kunshan 215300 China
Name/address in local language
Getting there
Rental CarsSee all Kunshan rental cars
1904Reviews1Q+A47Room tips
Reviews
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Most Recent
Our expectations to a Fairmont hotel were all met. More charging outlets near the bed would be nice. One downside was that the activities were cancelled and facilities were closed on the next day due to health measure.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from gu weiwei, 销售 at Fairmont Yangcheng Lake
Responded Feb 24, 2022
Dear guest, thank you for choosing Fairmont Yangcheng Lake and taking the time to post a detailed review by sharing your recent stay experience. We are very glad to know that our hotel made your visit enjoyable. And thank you for your suggestion to our rooms, we have already shared it with our management team for the further improvement and sincerely hope that we welcome you back in the future to stay in our hotel.
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Nice trip at Fairmont, the service are good, especially Sammi, Michelle, and Elan, they are all kind, the room has a great view of lake and you can also sit in the Fairmont gold, enjoy the delicious meals and the lake view. recommand to stay.
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Review collected in partnership with 单个酒店
Date of stay: February 2022Trip type: Traveled
Helpful
Response from gu weiwei, 销售 at Fairmont Yangcheng Lake
Responded Feb 3, 2022
Dear guest, thank you for choosing Fairmont Yangcheng Lake and taking the time to post a detailed review by sharing your recent stay experience. We are very glad to know that our service made your visit enjoyable. We look forward to welcome you back in the future to stay in our hotel.
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It’s a great experience for a holiday at the end of Chinese New Year, especially the considerate service serve of Michelle. My child is having afternoon nap, so I can’t move out for the afternoon tea, she send it to our room without door bell, just a soft knock. Summi give us a great amount of happy hour. Truly happy hour.
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Review collected in partnership with 单个酒店
Date of stay: January 2022Trip type: Traveled
Helpful
Response from gu weiwei, 销售 at Fairmont Yangcheng Lake
Responded Jan 29, 2022
Dear guest, thank you for choosing Fairmont Yangcheng Lake and taking the time to post a detailed review by sharing your recent stay experience. We are very glad to know that our service made your visit enjoyable. It was our great pleasure to be of service to you. We look forward to welcoming you back on your next visit to Suzhou again.
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Fairmont Yangcheng Lake has always been one of our favourite getaways for staycations. The rooms are meticulously presented, a team of very friendly staff who are always eager help and will try their best accommodate any special request - a special mention: the Front Office Team and Yi Feng Court team. Dinner at Yi Feng Court met expectations as usual - Food was superb and staff was attentive. We have previously stayed at the hotel on several occasions last year and have absolutely enjoyed our stays there with our dog. It was our preferred hotel as the hotel provides accommodation for pets in their Pet Hotel and the beautiful park nearby provides a great space for dogs. Subsequently, we could also bring our dog along at the outdoor terrace of the Essence Cafe. However, to my surprise, as I was seated for Breakfast during my recent visit, I was informed by the staff that I was not allowed to bring the dog even at the Outdoor Area of the Essence Cafe. It's understandable that pets are not allowed inside the hotel but not even in the Outdoor terrace, that I truly can't comprehend. In line with Fairmont's Canine Ambassador program, the hotel too has a dog under it's care but unfortunately on this visit, I notice that the condition of the dog seems have deteriorated and pretty much neglected. Truly sad........ hopefully the hotel management will do more to ensure that dog is well taken care of. It's great to be able to have getaways with our dog but if this is the direction Fairmont Yangcheng Lake is going, it looks like we will have to find a new destination for our staycations.........…
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Date of stay: October 2021
Value
Service
Room Tip: Lake View rooms offer beautiful sunset views
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Helpful
Response from gu weiwei, 销售 at Fairmont Yangcheng Lake
Responded Oct 10, 2021
Thank you for staying with us and leaving your precious comments. We are grateful for your recognition of your hotel facilities and environment, and especially your compliments for our staff and services. Your kind words have been passed on and they are more than thrilled to hear your feedback. In regards to the pet policies, it is always close to our heart to provide a comfortable stay for your pets in our separate Pet Hotel, as well, while dining in the restaurants with pets, outdoor area included, is not in line with local food hygiene regulations, and therefore could not be provided to our guests at the moment. We sincerely welcome your next visit and many more in the future, the hotel team together with our Canine Ambassador Menngmeng look forward to proving you with a pleasing stay.
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+1
We spent Mid-Autumn Festival at the hotel. A lot of activities were organised these days as the light show, performances and hairy crab opening season. Besides we rented the bikes and walked In the neighbouring beautiful parks and organic farm. The hotel has very good facilities. The outside pool is rather big and clean, the fitness club is very well equipped. I also liked the Chinese restaurant where we ate hairy crabs. Restaurant employee helped us to cut the crab since we did not know how to do it. Especially I would like to mention the hotel staff, they were extremely friendly and helpful! Dear Bella, Gracia, Sammi and Miya, thank you for supporting us during these days). There are many other things to be mentioned as the spacious room, perfect cleanness, wonderful lake view, outstanding executive floor with cozy afternoon tea and tasty happy hours . And very french croissants might be the special reason to come back).…
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Review collected in partnership with 单个酒店
Date of stay: September 2021Trip type: Traveled
Helpful
Response from Fairmont YangchengLake, Guest Services / Front Office at Fairmont Yangcheng Lake
Responded Sep 26, 2021
Dear Guest, Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake .As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future.
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I had another wonderful and relaxing "after-work-stay" at FYL. The service in the FGL was performed by Michelle alone this time. She did a great job with passion, dedication and very skillful. It's always a pleasure to see young talent improving and growing up. Thanks dear Michelle, you made my stay relaxing and memorable. A special thanks to Gloria and Gracia for remembering my birthday and preparing a big surprise and a birthday cake, much appreciated !! The room was very well prepared, clean and orderly with all amenities in the right place. I am always amazed to find my personalized bathrobe hanging properly in the bathroom. I will be right back... See you soon at FYL Peter
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Date of stay: August 2021Trip type: Traveled
Rooms
Service
Sleep Quality
Room Tip: Lake view rooms are worth it !
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Helpful
Response from gu weiwei, 销售 at Fairmont Yangcheng Lake
Responded Sep 12, 2021
Dear guest, thank you for choosing Fairmont Yangcheng Lake and taking the time to post a detailed review by sharing your recent stay experience. We are very glad to know that our service made your visit enjoyable. Thank you again for your support and we look forward to welcoming you back to our hotel in the near future!
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+1
The Willow Stream spa is great and reasonably priced. Apri who is from Bali did all 5 of my services-2 spa packages-and was very professional, kind and considerate with them all. Her English is very good, too, which is important for me. The front desk staff are also very solicitous snd speak excellent English. All employees try very hard to meet their guests’ needs. Fairmont really needs to invest in renovating this hotel! The hotel rooms definitely need to be updated. The common areas could also use improvement. If I were them, I’d use the downtime from the pandemic to get that done! Very happy that they have CNN and a few other Western TV channels.
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Date of stay: August 2021Trip type: Traveled
Helpful
Response from YangchengLake Fairmont, 客户服务/前台 at Fairmont Yangcheng Lake
Responded Aug 30, 2021
Dear Valued Guest, Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake . As one of our valuable guests, we are so glad to receive your comments and noted you have an enjoyable stay with us, especially in spa. And thanks for sharing your suggestions concerning our room facilities and public space. We have shared your comments with our colleagues at once and great attention was paid to looking into what you have mentioned. Thank you for your great support and looking forward to welcoming you back in the future. Sincerely Gracia Chen Guest Experience Manager
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During our stay we were impressed by Michelle & Sammi’s excellent service. They were not only polite, kind and professional, but also showed their genuine interests in meeting our needs. We were made very comfortable by their warmth. Thank you Michelle $ Sammi.
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Review collected in partnership with 单个酒店
Date of stay: May 2021Trip type: Traveled
Helpful
Response from YangchengLake Fairmont, 客户服务/前台 at Fairmont Yangcheng Lake
Responded May 25, 2021
Dear Guest 830garyz, Thank you for sharing your experience of your recent stay. We are pleased to hear that you are satisfied with the sevice of Michelle and Sammi. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Gracia Chen Guest Experience Manager
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Good customer service in high standard, and cleanliness of the room. The experience is good for this stay, and will come back for sure next time in near future. Thanks for Nolan, Jona, Justina. It's a plus to be able to satisfy the special requests.
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Review collected in partnership with 单个酒店
Date of stay: April 2021Trip type: Traveled
Helpful
Response from Fairmont YangchengLake, Guest Services / Front Office at Fairmont Yangcheng Lake
Responded Apr 19, 2021
Dear GuestGGH1986, Thank you for sharing your experience of your recent stay. We are pleased to hear that you are satisfied with the sevice of Nolan, Jona and Justina . Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Gracia Chen Guest and Service Manager
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It always leaves us recharged after staycation stay at Fairmont Yangchenghu. Staff are attentive without being intrusive. And hotel constantly comes out with new activities for variety. They even gave a lovely cake for my daughter's birthday.
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Review collected in partnership with fairmont.com
Date of stay: April 2021
Helpful
Response from YangchengLake Fairmont, 客户服务/前台 at Fairmont Yangcheng Lake
Responded Apr 13, 2021
Dear Valued Guest Relax260973, Thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future! Sincerely, Gracia Chen Guest Experience Manager
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PRICE RANGE
$96 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont yangcheng lake hotel kunshan
LOCATION
ChinaJiangsuKunshanYangcheng Lake Resort
NUMBER OF ROOMS
199
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Claim Your Listing Frequently Asked Questions about Fairmont Yangcheng Lake
Which popular attractions are close to Fairmont Yangcheng Lake?
Nearby attractions include Yangcheng Lake (3.9 miles), Kunshan Forest Park (4.5 miles), and Suzhou Village (4.4 miles).
What are some of the property amenities at Fairmont Yangcheng Lake?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Fairmont Yangcheng Lake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Yangcheng Lake?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Yangcheng Lake?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Fairmont Yangcheng Lake?
Conveniently located restaurants include Yi Feng Court, Lan Ting DuJia Hotel DaTang Ba, and Jiu ZheiGe Yu Guan.
Are there opportunities to exercise at Fairmont Yangcheng Lake?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Fairmont Yangcheng Lake have airport transportation?
Yes, Fairmont Yangcheng Lake offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Yangcheng Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Yangcheng Lake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Yangcheng Lake?
The staff speaks multiple languages, including English and Chinese.