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Grand Metro Park Kunshan

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#5 of 315 Hotels in Kunshan
Certificate of Excellence
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169 Reviews from our TripAdvisor Community

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Showing 64: English reviews
United Kingdom
Level Contributor
515 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 424 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here several times under the previous brand. Other than the name it does seem not too much has changed, although maybe some cutbacks in support staff? The welcome was good, and because the hotel was busy with groups, we were offered to eat on the members suite for breakfast even though we were not members. Downside of... More 

Helpful?
Thank bob_the_moo
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 6, 2016 via mobile

Stayed here for two nights in June. My first visit to China. The first thing that I loved was the helping nature of the staffs. The room that I got was big and they have really considered all the minute details to make the stay comfortable. The sleep quality was good. The bathroom is spacious with both shower and bath... More 

Helpful?
Thank nisasu
China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 15, 2016 via mobile

Excellent Service, always stay in this Hotel. Price very good. Food in lobby bar good - service excellent. Executive benefits excellent. Would not hesitate to recommend this Hotel. Need to improve slightly with check in, always takes time.

Helpful?
Thank GL123456L
South London
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed April 14, 2016

This hotel is now called the Grand Metro Park Kunshan. I last stayed here a few years ago when it was new, as other reviewers have agreed, it is not aging well at all. The A/C is terrible and noisy, the breakfast is good for choice but poor for taste and refilling of empty selections. The internet is worse than... More 

Helpful?
Thank Ian S
Lommel, Belgium
Level Contributor
98 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 7, 2016 via mobile

Ad business hotel is it bwah. ITS Only 6 years old but looks as if it's 10 year in use. The room is a simple Hilton room and it's overall nice quit luckely. The Chinese restaurant on the other hand is very good. For hotel restaurants extremely good. The fitness and the massage are great. The massage is even giving... More 

Helpful?
Thank Koen B
Amherst, Ohio
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 5, 2016

Facility was very nice but upon checking in I was informed the Executive Lounge was only open for breakfast, after I paid for that room rate. This is a huge inconvenience for me as I usually travel with colleagues and we always end up working there a few hours a day and most weekends. They did compensate us by letting... More 

Helpful?
Thank Keith A
Cairo, Egypt
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 28, 2015

I stayed in this hotel for one week in Nov-15. It was very good hotel and the receptionists were very helpful and they are talking/understanding English better than other hotel I stayed in. The rooms are very clean and spacious. The only negative point that happened is that there was a water outage in bathrooms. This happened twice through this... More 

Helpful?
Thank Moh_Samir
Camilla Z, General Manager at Grand Metro Park Kunshan, responded to this review

"Dear guest, Greetings from DoubleTree by Hilton Huaqiao–Kunshan. Thank you for sharing your experience with us on Tripadvisor. We are glad to know that you enjoyed your stay here with us. As the first DoubleTree by Hilton hotel in East China, we strive to combine contemporary accommodation with the signature Doubletree warm and caring service. I wish to express my... More 

Markham, Canada
1 review
5 of 5 stars Reviewed November 21, 2015

room are spacy, neat and nice good place to stay for business and near malls and public transportation and the security of the hotel is also great, elevator will not move to guest room levels unless you insert your room key card

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alex L
Camilla Z, General Manager at Grand Metro Park Kunshan, responded to this review

"Dear guest, Greetings from DoubleTree by Hilton Huaqiao–Kunshan. Thank you for sharing your experience with us on Tripadvisor. As the first DoubleTree by Hilton branded hotel in East China, we provide you with contemporary accommodations and warm and caring service. In DoubleTree by Hilton hotels, Where the little things mean everything is our constant promise to you. Thank you again... More 

Vitrolles
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 1, 2015

This is a very "western" style hotel in this part of China, part of the Doubletree brand, with some great features (i.e. ultra king size beds), but with some slight drawbacks that would not meet "normal" western standards. Most aspects of the guest room are excellent.. The room is quite sizeable, and the bathroom is quite big as well. The... More 

Helpful?
Thank Razorback06
Camilla Z, General Manager at Grand Metro Park Kunshan, responded to this review

"Dear guest, Greetings from DoubleTree by Hilton Huaqiao–Kunshan. Thank you for sharing your experience with us on Tripadvisor. I regret to hear that you experienced several problems during your stay and please accept my personal sincere apology. With regards to the shower head, water temperature and communication challenges, please rest assured that I have addressed the issues with the relevant... More 

Singapore, Singapore
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 9, 2015

Stayed at this hotel 3 times during the past few months. It's a typical DoubleTree and you receive what you expect from a Hilton hotel. A few notes for the management: 1. Food counter, at 1st floor cafe, is too close to sitting areas. It is very difficult, if not impossible, to get food from counter with guests sitting right... More 

Helpful?
Thank LLesq
Camilla Z, Manager at Grand Metro Park Kunshan, responded to this review

"Dear guest, Greetings from DoubleTree by Hilton Huaqiao–Kunshan. Thank you for sharing your experience with us on Tripadvisor. I am glad to know that you have enjoyed your stay here with us and your continuous support for us is highly appreciated. I will look into the Magnolia Cafe and mini bar issues you mentioned to ensure you a satisfying stay... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The award-winning DoubleTree by Hilton Hotel Huaqiao-Kunshan is located in the heart of the fast developed Huaqiao business center. Our hotel is just a 45-minute drive from downtown Shanghai, 300 meters from Shanghai Metro Line 11 Anting Station and only a 35-minute highway direct drive to Shanghai Hongqiao International Airport. Nearby local attractions and shopping options include the shopping mall-LifeHub at Anting, Shanghai Auto Museum, the Shanghai International Circuit, Anting Auto City, and the beautiful YangCheng Lake ― famous for hairy crab. With 398 custom-designed guestrooms and more than 2,500 square meters of meeting & banquet space, this 24-storey landmark in Huaqiao International Service Park has everything you need for business or pleasure. The iconic Warm Doubletree Chocolate Chip Cookies, globally-exclusive Hilton HHonors program, Doubletree Fitness by Precor® and Doubletree's Sweet Dreams® sleep experience are all designed to ensure you a perfect stay. ... more   less 

Additional Information about Grand Metro Park Kunshan

Address: D, Huaqiao Cbd NO. 2 Zhaofeng Road, Kunshan 215332, China (Formerly DoubleTree by Hilton Huaqiao Kunshan)
Location: China > Jiangsu > Kunshan
Price Range: $99 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Metro Park Kunshan 4*
Number of rooms: 398
Reservation Options:
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Hotel Style:
#4 Business Hotel in Kunshan
#5 Luxury Hotel in Kunshan
#7 Best Value Hotel in Kunshan
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