Requested first floor only, and they immediately tried to put us on second floor with two flights of steps to climb. Told them I can't climb steps due to knee injuries. Was changed to 1st floor, but was clear on inside of courtyard a good ways from parking, so had to walk quite a ways anyway. Room was not clean. Trash cans were full, and only one clean towel in room. Went to front desk and no one in office. Had to wait a while for someone to come back, and was told they had nowhere to move us to. They said they would send the maid to finish the room. Someone came and took trash and brought clean towels. Room was full of furniture that was all busted up. There was very little room to get around because of all the furniture. Dresser drawers were falling out of dresser and were off tracks. Wardrobe was all chewed up on corners. Lamp shades were filthy and stained. Refrigerator did not work and was all rusted on bottom and sitting on luggage bench, so no place to put our suitcase. My husband told the person that brought the towels that they need to update and put in new furniture, and that the place was a dump and he just looked at us. Looking for a decent place to stay a couple nights a month while in town on business, but we won't go back here.…
Service was excellent, room could use some upgrades but was still good. Upgrade to newer shower fixtures, newer furniture. Breakfast was surprisingly good, front desk people were great, phone interactions were helpful and professional.
From the point of making the reservation, driving up to this motel, felt misled. If you are familiar with Wyndham properties/resorts, this is not one of their typical properties. Will never stay here again and if there were vacancies elsewhere when we arrived, I would have went somewhere else.
Very nice hotel. Rooms where clean, beds comfortable, and wifi worked fast. Breakfast needs some work. Located close to the coliseum and restaurants. I would definitely stay here again in the future for travel needs.
i got charged 3 times for the same room in 1 night and still trying to get it fixed the guy at the front desk reeked of marijuana and could not figure out my reservation. I could let that pass till i was charged 3 times, last time staying there.
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