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Mountains of the Moon Hotel

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Mountains of the Moon Hotel
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114 Reviews from our TripAdvisor Community

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Showing 99: English reviews
italy/belgium
Level Contributor
128 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Mountains of the Moon Hotel for one night as part of a trip to Uganda and Rwanda. The hotel is pleasant, nothing speacial, but clean. Meals are of average quality and variety. Staff is pleasant.

Helpful?
Thank claudiac67
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel and rooms are neat and clean. The staff is very friendly and cooperative. We are vegetarian and asked for vegetarian indian breakfast early morning which was provided without any arguments. Food is also very good. Overall service is satisfied.

Helpful?
Thank kashyap p
Level Contributor
6 reviews
3 of 5 stars Reviewed 1 week ago

We stayed for a couple of nights after having been on some safari-style lodgings, so it was nice to be in a hotel with a tv and such. The restaurant has a large selection of food items, however, I got a chicken dish which was not cooked through (it was dark, did not see until it was too late) and... More 

Helpful?
Thank Hanne C
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Hanne, Thank you for staying at Mountains of the Moon Hotel during your safari and we appreciate your review regarding our services, As management we really apologize for the bad experience during your stay with us, we are training our staff to empower them with the required skills to enable them meet our customers' needs. We promise this will... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Business trip. Spent some time in the gym, with the aerobics class, had dinner with our team and spent some time at the bar watching football. Checked out the following morning. Beautiful views, awesome facilities.

Review collected in partnership with this hotel

Helpful?
Thank joeajal
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Joe, Thank you for choosing Mountains of the Moon Hotel during your business trip to Fort portal. We thank you for sparing time to post this review on TripAdvisor. We really appreciate your feedback regarding our services. We hope you'll choose our hotel on your next trip to Fort Portal Warm regards, Agnes Tusiime Front Office Manager More 

New York City
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 9, 2016

Mountains of the Moon is fine. It is clean enough and well cared for enough. It is nothing to get excited about (and neither is Fort Portal). We stayed one night enroute between Murchison Falls and Queen Elizabeth National park. The service is earnest. Everyone tries really hard.

Helpful?
Thank J'Adore-Voyager
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear J'Adore, Thank you for choosing Mountains of the Moon Hotel during your safari to Uganda. We thank you for sparing time to post this review on TripAdvisor. We really appreciate your feedback regarding our services.As management we continue to train our staff and empower them with skills to meet our customer needs. We continue to invest in the hotel... More 

Kampala
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2016

One of the best things at this hotel is its location away from the busy Fort Portal town. The service is good and staff are friendly. Rooms at nice as well I recommend that the hotel provides free transport to its residents who would like to go to the town centre and back.

Helpful?
Thank KennedyUG
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Kennedy, We thank you for sparing time to post this review on TripAdvisor. We appreciate your feedback regarding our services.As management we have solved the issue of transport by providing a hotel car which will be transporting our in house guests to and from town . We thank you again for staying with us and hope you'll choose our... More 

Kampala, Uganda
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 20, 2016

The Hotel is colonial style, with big verandas for coffee and dinning. It is beautiful with manicured lawns and beautiful gardens. The hotel is big, has swimming pool and ample parking. The staff are friendly and attentive. Would have loved to spend the night here, but did not spend as it was rather pricy.

Helpful?
Thank dee277
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear guest, Thank you for choosing Mountains of the Moon Hotel during your trip to Uganda. We thank you for sparing time to post this review on TripAdvisor. We thank you for the feedback regarding our services. We always offer discounts to guests who intend to stay with us for at least three or more days. We hope you'll choose... More 

Kampala, Uganda
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 7, 2016 via mobile

Good, quiet location. Renovated 60's hotel with extensive gardens. The rooms are clean but the linen is old. Staff are friendly but a bit slow and not very proactive. Small adequate gym. The food is good and delivery is fast. The swimming pool was under renovation but looks adequate

Helpful?
1 Thank wasolosnipes
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear guest, We thank you for choosing Mountains of the Moon Hotel during your safari to Uganda as well as posting this review on TripAdvisor. We thank you for the feedback regarding our services and apologize for the bad experience during your stay with us,we now have new linen in our rooms and management is continuously training our staff with... More 

Tromsø - Rovaniemi
Level Contributor
168 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 2, 2016

Stayed one night here in May - good service from all staff. Nice rooms, nice bathroom, nice restaurant. Free wifi, but all in our group had trouble connecting - got wifi now and then. But, you're in "nowhere" - so dont expect too much. Our group had a buffet dinner - different options, all tasted good. No problem recommending this... More 

Helpful?
2 Thank Frode R
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear Frode, Thank you for staying with us at Mountains of the Moon Hotel during your safari to Fort Portal. We thank you for the feedback regarding our services.We have changed the service provider and our intenet is very fast ,we continue to invest in the hotel development from time to time. We hope you'll choose our hotel on your... More 

Manchester, United Kingdom
Level Contributor
215 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed March 3, 2016 via mobile

I guess if price was not an issue then this must be the best place to stay in Fort Portal. Rooms are large, mosquito free, there is plenty of hot water for a long shower and the hotel provides two good size quality towels. There is a complimentary full English breakfast, the menu for lunch and dinner is extensive but... More 

Helpful?
Thank Itsmorning
Tusiime A, Front Office Manager at Mountains of the Moon Hotel, responded to this review

Dear guest, We thank you for staying with us during your trip to Fort portal. We thank you for your feedback regarding our services, we have trained our staff and empowered the with the best skills to enable the needs of our clients, we usually prepare buffet or set menu on busy days. We hope you'll choose Mountains of the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Mountains of the Moon Hotel and Resort has become one of Fort Portal's signature hotels. The hotel sits on 15 acres of landscaped gardens with wonderful views of the Rwenzori Mountains from where the hotel takes its name. The hotel is a unique blend of oriental and French chic styles where guests instantly feel at home. We are located within walking distance of Fort Portal town and its numerous visitor attractions. The hotel is an ideal base for tourists wishing for a relaxing crater lake holiday, Kibale Forest, chimp trekking, Semliki safari Game Reserve and other Safari tours. Business travellers will find the hotel's modern facilities on a par with those of any international venue worldwide. The calm and tranquil atmosphere of Mountains of the Moon Hotel and Resort is the perfect choice for all travellers to Fort Portal, Western Uganda. Visitors to the hotel are close to the town of Fort Portal some 10 minutes walk away, whilst the local golf course is closer to hand for those keen on a round of golf in the pleasant temperatures experienced throughout the year. The hotel offers a wide range of services including a business centre, wellness centre, and a restaurant with impressive views of the Mountains of the Moon. Other amenities include a swimming pool and an exclusive bar offering only world class wines and award winning beers. Our Superior rooms are all equipped with unlimited Internet access. ... more   less 

Additional Information about Mountains of the Moon Hotel

Address: Plot 4 Nyaika Avenue, Fort Portal, Uganda
Location: Uganda > Western Region > Fort Portal
Price Range: $130 - $189 (Based on Average Rates for a Standard Room)
Number of rooms: 33
Reservation Options:
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Also Known As:
Mountains Of The Moon Hotel Uganda/Fort Portal
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