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Residence Inn Greenbelt

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Residence Inn Greenbelt
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171 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Folsom, California
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

Front Desk- rude and unprofessional. Carpets dirty, blinds broken and dirty. Bath faucet leaked the entire week I was stuck in that hotel. Government rate was $100 more a night than regular rate. I had to file a Dispute with my bank 6 weeks after trying numerous times, for money they retain when you book the room. I wish I... More 

Helpful?
Thank Hazel A
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Dear Hazel, Thank you for your recent stay at the Greenbelt Residence Inn. It appears as though we missed our mark on this particular trip. Please feel free to contact me directly via email wendy.Wilson@hhmlp.com or 301-982-1600 ext 7601 to discuss your concerns further. Again, I am sorry that we failed to provide you with a better experience. Best regards,... More 

New York, NY
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed July 20, 2016

The hotel is part of an office complex with other hotels. It is reasonably clean. The staff friendliness is pretty variable -- from very nice, to rather cranky. The receptionist was pleasant, welcoming, and efficient. The lobby has social hour and had a stand of iced water in glass jugs. I refilled my water bottle because it was 90+ degrees... More 

Helpful?
Thank allegrande
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Thank you for your recent stay at the Greenbelt Residence Inn. We strive for continuous improvement and therefore rely upon guests such as you to let us know where we may have fallen short. I'd like to apologize if the level of service you received wasn't consistent across the board. There is pride taken in the work that we do... More 

Orange, Massachusetts
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 16, 2016 via mobile

Good Price Our room was not ready till after 6pm we tried to check in 3 times before that which was disappointing to kids who had been in the car all day. Room was clean and spacious but dated and things should significant wear. The hot tub was broken and life guard on duty stated it had been since they... More 

Helpful?
Thank saracurrier
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Thank you for your recent stay at the Greenbelt Residence Inn. We strive for continuous improvement and therefore rely upon guests such as you to let us know where we may have fallen short. I'd like to apologize again if the room was not ready when you arrived - I can understand how that would be frustrating after a long... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 3, 2016

Check in was fine. The staff was great throughout our stay of three days - no complaints there. I was on a ground-floor room very close to an entrance, which was very convenient. We got a very good rate, so the value was definitely there. The problems I had were with the room, and with the technology. It baffles me... More 

Helpful?
Thank James M
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Good morning James, When is a Trip Advisor post like a gold mine? When there is something brought to my attention that is easily fixed! This is the type of post that helps me continue to earn perfect 5 star ratings the next time around :) Yes, the reviews are read and I appreciate you letting me know which room... More 

New York City, New York
1 review
5 of 5 stars Reviewed June 29, 2016

This hotel has been the best Residence Inn I stayed at, and i have stay all over the USA. The staff was very helpful and they were able to accomadate all of my request in a timely fashion. The food in the morning breakfast was very good and the coffee was right on mark.

Helpful?
Thank millersofmarlboro
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

We strive to be "Outstanding" every day so we sincerely appreciate the vote of affirmation! It is encouraging to know that we're ranked among the top of places you've stayed across the country. Thank you again for sharing these kind words and know that we appreciate them. Please know that you're more than welcome to come back and stay with... More 

1 review
5 of 5 stars Reviewed June 29, 2016 via mobile

We've stayed here many times. It's spacious, clean, convenient and offers free nightly activities for the whole family. The staff is great and always extremely helpful. It's conveniently located close to DC and many other attractions and offers safe and ample parking. I would highly recommend this hotel to anyone visiting the area.

Helpful?
Thank Sharon F
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Good morning Sharon, Thank you for such kind words and glowing review of our hotel. We are appreciative for your feedback and hope to have you and your family with us again soon! Please recommend us to anyone that may be in the area and we'll be sure to take good care of them as well... Best regards, Wendy Wilson... More 

mrintnl1
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 27, 2016

Nothing really bad to say. There was a sticky spot in front of the refrigerator. and a section of the carpet need to be steam cleaned. That's all. Living Room, bathroom and bed room were all very clean.

Helpful?
Thank mrintnl1
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

So glad you chose our hotel for your weekend getaway! Thank you for taking the time to complete a review on TripAdvisor about your stay with us and providing feedback about your room. I've since shared your comments with our Housekeeping Manager so that we can make sure each and every room is detailed 100%. Please feel free to contact... More 

Conyers, Georgia
1 review
5 of 5 stars Reviewed June 26, 2016

From reservation to the last day, we loved it. The staff is warm and inviting and they take great care of you. Rooms are clean and spacious.Good breakfast. They gave great tips on what to see, how to get there. I felt safe the entire time I was here and it's a great property but the staff is what made... More 

Helpful?
Thank lewisle
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Can't wait to have you back with us again! Thank you kindly for taking time out of your day to recognize the key players on our team. I'll be sure to pass on your kind words to Nakisha, Carlos and the entire staff directly as this type of feedback goes a long way with the team! Come back and see... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed June 19, 2016 via mobile

Me and my two boys we're traveling , we just got off and all night train ride 2 Washington DC. We were extremely tired and going to see the Orioles play that same day. I literally booked my room at 3 a.m. the same day. About 5 a.m. I called for early check-in although they couldn't guarantee it I rolled... More 

Helpful?
Thank John K
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

Nothing bad to say is something good! I'm sure it must have been exhausting to stay up all night on the midnight train to Maryland but we're glad you made it :) I'll be sure to pass on your kind words to our Front Desk staff who did their best to accommodate the earlier than normal check in and offer... More 

The Villages, Florida
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 16, 2016

A little convoluted to get to. surrounded by other hotels and restaurants set back amongst the trees. Great staff,, very efficient and friendly. Comp wine with limited snacks in the main public area. chairs were comfortable. They were grouped so that small meetings would be possible.There was a pool and a TFIG within walking distance. Easy exit in the am... More 

Helpful?
Thank JoePollard3
Wendy W, General Manager at Residence Inn Greenbelt, responded to this review

So glad you were able to join us, even if only for one night, en route to New York City! Your review almost sounds like a Residence Inn commercial so I'm appreciative for the time you took to submit it. We all do our collective best to make sure you feel right at home and can make the easy transition... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning

Additional Information about Residence Inn Greenbelt

Address: 6320 Golden Triangle Dr, Greenbelt, MD 20770-3230
Location: United States > Maryland > Greenbelt
Price Range: $116 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Greenbelt 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Greenbelt Hotel Greenbelt
Greenbelt Residence Inn
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