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The Edgewater Hotel

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The Edgewater Hotel
The Edgewater Hotel
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828 Reviews from our TripAdvisor Community

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Showing 826: English reviews
Hamilton, Ohio
Level Contributor
326 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 346 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We had a horrible experience at another area hotel and called this place looking for a new room. Robbie at front desk was super nice and gave us a decent rate and even said she would try and get us a river view room and early check in. A few hours later Robbie called me to say our room was... More 

Helpful?
Thank mws813
Charlotte
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I rely on Trip Adviser reviews when traveling around the world and am rarely disappointed. However, the Edgewater was substandard at best. The property has a great location, but is old and tired. The lobby and the common space finishes were worn out. Our room was what I imagine a Motel 8 room to be like - musty, dirty, pillows... More 

Helpful?
1 Thank CharlotteSadie
Brentwood, Tennessee
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Clean and comfortable, quiet with great view overlooking water, convenient and within walking distance to everything in Gatlinburg. Felt safe coming and going. Hotel staff exceptionally friendly and helpful.

Helpful?
Thank gerriholt05
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. I appreciate your comments and am glad you enjoyed our hotel and were treated with respect and courteously. We look forward to hosting you again when travel plans bring you back to the Great Smoky Mountains. Best Regards, More 

Newton, North Carolina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We chose ZEDGE water Hotel, due to the location and price. It's location is perfect for walking and also with a great views of the mountain and the strip. The pool was ok, and the rooms are a little outdated. Continental breakfast is ok the worst or greatest. For the money definitely recommend it.

Helpful?
Thank snoi2641
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. We appreciate your choosing to stay with us and hope to see you again when travel plans bring you back to the Gatlinburg area. Best Regards, More 

Kingsport, Tennessee
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed 2 nights for a weekend getaway with 2 other couples. Nice, larger room with two queen beds was plenty room for 2 couples with luggage to comfortably stay without running on top of each other. Small balcony and bathroom, but clean. Water pressure was good as well. Nice indoor/outdoor pool area with 2 hot tubs. Low jet pressure but... More 

Helpful?
Thank mizzb1313
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. We appreciate your comments and are glad your stay was enjoyable. We hope to see you again when you are next in the Gatlinburg area. Best Regards, More 

Cornettsville, Kentucky
2 reviews
5 of 5 stars Reviewed 1 week ago

Not only is this a super comfy, clean and nice place to stay. The staff are extremely nice and helpful. The hotel is close to a lot of attractions and I don't have to drive or pay for parking. I will definitely be staying here again.

Helpful?
Thank VCoots
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater Hotel. I'm glad our staff made you feel welcome and you enjoyed being close to downtown. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards, More 

West Union, Illinois
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hubby & I are senior citizens who always look for a good deal without compromise on safety or cleanliness. Edge water delivered on both. The hotel is back off the strip (Near the Sky Lift) which suited is just fine as we didn't want to be right in the middle of all the noise. We were close enough to easily... More 

Helpful?
Thank Maryanne C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate all of your comments and concerns and am glad you enjoyed your time here. We look forward to your future visit when travel plans bring you back to the Gatlinburg area. Best Regards, More 

Nashville, Tennessee
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed staying at The Edgewater. It was close enough to walk to all the attractions on the main street but did not feel like it was on the street. Parking was great, service was great. Our room appeared to have been recently updated. We had a nice little balcony that was overlooking trees in the back. It was... More 

Helpful?
Thank AliMel
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your recent stay at the Edgewater. I'm glad you enjoyed your room and you received excellent customer service from our stay. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and my wife stayed here this past weekend and really enjoyed it. Rooms where very clean. Within walking distance to almost everything. The only complaint I had was it seemed that the elavators where slow going. Other than that no complaints. We will definitely stay here again.

Helpful?
1 Thank Brandan H
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post regarding your recent stay at the Edgewater. Your comments are greatly appreciated. I apologize for the elevators. When we are full it can take a bit longer to access them. Thank you for your continued patronage in the future. Best Regards, More 

Rockford, Illinois
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a last minute trip and always wanted to stay at the Edgewater. We were very impressed on how nice the inside was. Our room looked like it had been newly remodeled. The breakfast was good (biscuits and gravy). I will definately be recommended the Edgewater to family and friends.

Helpful?
1 Thank marla578
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent stay. I'm glad you enjoyed your stay and look forward to continuing to host you in the future. Best Regards, More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $85 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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