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The Edgewater Hotel

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The Edgewater Hotel
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865 Reviews from our TripAdvisor Community

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Showing 863: English reviews
hager hill ky
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The room was very nice,it was extremely clean. we called ahead and they were nice enough to have our fireplace lit when we arrived. The breakfast was very good. The girls at the front desk were extremely nice.You could not find better employees anywhere.Robbie,Roberta,Sue and Lisa do their very best to make you feel at home.The Edgewater is blessed to... More 

Helpful?
1 Thank Doug J
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your stay. Your comments are appreciated especially during this difficult time. We hope to host you again when we can open again after the wildfires in the Gatlinburg area and begin to take reservations again. Thank you again for your patronage. More 

1 review
Reviewed 1 week ago

The rooms are a little dated, they have rooms with fireplaces and jet tubs, we had to change rooms due to the mountain view no problems at all had a river view in less then 10 minutes, all rooms have 4 cup coffee makers, a min frig and microwave big plus. The hotel could use some paint, the pool was... More 

Helpful?
Thank Tamara S
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your stay at the Edgewater. We appreciate your choosing the Edgewater and are glad you enjoyed your time here. We hope to be able to host you again soon. Best Regards, More 

Madison, Alabama
Level Contributor
20 reviews
9 hotel reviews
Reviewed 1 week ago

We go to the Great Smoky Mountains several times a year (hiking and to photograph) and usually stay at the 'other end' of the park in Townsend. This time we popped into Gatlinburg for a couple of days on our way home from a visit in Pennsylvania. This is our first stay at the Edgewater and while it was better... More 

Helpful?
Thank scott42946
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater Hotel during your recent stay. I apologize for any inconvenience you experienced during your stay. I will discuss your comments and concerns with our Management Staff so we can take steps to improve our continental breakfast quality and I know we are already working to improve our internet connections. Thank you again for your... More 

Louisville, Kentucky
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

We have stayed at the Edgewater Hotel for many years when vacationing in the Great Smoky Mountains (Gatlinburg). We love the location. If you go, be sure you ask for the river view (the mountain view is not great as the hotel is basically built into the side of a mountain). The hotel is located on River Road, one block... More 

Helpful?
Thank DW1Louisville
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and concerns. We do have a pool renovation among other things slated for 2017. The pool work begins in January and will last a couple of months. Also, we try to have our waffle makers out all the time, but when we are full, we sometimes... More 

Roanoke, Virginia
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago

The location is great within walking distance of everything. Beyond that, someone needs to sink some money into a major renovation and cleaning. There's peeling paint everywhere (even the elevators!) and carpets are stained. Feet turned black from the dirty carpet. Broken patio door latch, rusted heat/at unit, stained sheets..... I truly wish it was better. Even the elevator shaft... More 

Helpful?
Thank rkecat
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater. I appreciate the honesty in your comments and I apologize for your negative experience. We do have several areas of the hotel to be renovated in 2017 beginning in January with our pool area. The process will be ongoing throughout the year. I hope you will consider giving us another opportunity to... More 

Ellettsville, IN
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

We've stayed at this hotel MANY times and we have always liked it. However, on this trip we just had (November 9th - 12th, 2016) we were not nearly as happy with the stay. But first let me start off with some positives. 1) The parking is tight but very doable and is covered. A definite plus for any hotel... More 

Helpful?
Thank ebitner
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate all of your comments and am sorry I did not have an opportunity to speak to you during your stay. I will make sure the room you stayed in is thoroughly checked out and repaired as needed. You are correct regarding the internet. We had several issues that... More 

Level Contributor
8 reviews
Reviewed 2 weeks ago via mobile

The only issues we had with the hotel was that there was carpet surrounding the jacuzzi so it would easily be soaked. There also was only two outlets for the whole room and they both were taken up with the lights, tv, mini fridge, microwave, and cable box. The room was clean and was well stocked. The towels were kind... More 

Helpful?
Thank Jamey C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I appreciate your feedback. I will discuss all of your comments and concerns with our management staff to take appropriate action to resolve all issues. Thanks again for choosing the Edgewater. Best Regards, More 

Cincinnati, Ohio
Level Contributor
1 review
Reviewed 2 weeks ago

We have stayed here many years ago. Location is great but looks like there have been no improvements ever made since then. The breakfast was ok but if you stayed longer than two days you had the same thing. Day one was sausage, eggs and biscuits. Day two we decided to eat breakfast out so we left our room around... More 

Helpful?
Thank Linda Z
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review the Edgewater. I apologize for the negative experience you had while here. We do try to change our continental a bit each day, but I will discuss the rotation with our breakfast attendant to be sure everything's being rotated properly. Thank you again for your review. I hope you will decide to... More 

Tampa, Florida, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

We stay here at least once a year. The location is perfect. Love the view of the river. Easy access. I've seen reviews that don't make sense. This may not be Trump Towers or the Hilton, and if you are that picky, there are other places that you can stay for twice the money if that makes you happy. But,... More 

Helpful?
1 Thank Joe B
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive remarks regarding your stay. I will pass on your comments to our front desk staff. I know they will also appreciate your patronage as I do, and look forward to your visit next year. Best Regards, More 

Nashville, Tennessee
Level Contributor
245 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 weeks ago via mobile

The only positive thing in this hotel is location, otherwise it is old, smelly not clean. Carpets has stains, bathrooms in the rooms not clean. Even the lobby is very smelly. Parking is bad and small. Breakfast is terrible. Avoid, I would not recommend this hotel. It is even not cheap. Will ruin your trip to Gatlinburg.

Helpful?
1 Thank Ashraf H
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your post. I sincerely apologize for the negative experience you had at the Edgewater. If you would contact us, I would like to speak to you regarding your experience. Sincerely, More 

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Double Queen Room (Mountain Side) (23)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $88 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from The Edgewater Hotel staff and other travelers.
19 questions
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See all questions (19)

Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a front room over looking the stream and Gatlinburg for the view and higher up is quieter.”
 of 5 bubbles dougj640, 4 days ago | Read review
“Ask for a river view the hotel backs right up to the mountain its dark on the balcony at night nothing a simple porch light couldn't fix.”
 of 5 bubbles I2535FEtamaras, 1 week ago | Read review
“ask for a River view”
 of 5 bubbles DW1Louisville, 2 weeks ago | Read review
“Don't asked for a room close to the elevator because we did asked for one and they put us completely at the other end of the hall.”
 of 5 bubbles happymom64, 2 weeks ago | Read review
“We like the river side, but I think the mountain side has jacuzzis!”
 of 5 bubbles joebO3751AO, 2 weeks ago | Read review
5 of 5
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