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The Edgewater Hotel

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Traveler (310)
Room & Suite (168)
Pool & Beach (36)
Overview
402 River Rd, Gatlinburg, TN 37738-3200 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Reviews (1,090)
Filter reviews
1,087 results
Traveler rating
369
386
193
91
48
Traveler type
Time of year
LanguageEnglish
369
386
193
91
48
Show reviews that mention
All reviewsparking garagecontinental breakfastthe riverelevators were slowmysterious mansionthe indoor outdoor poolwithin walking distancemountain sideyogurtwould stay here againthe main stripbiscuits and gravysmall balconythe room was nicegreat place to stayspace needlean older hotel
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1 - 5 of 1,087 reviews
Reviewed 2 weeks ago

Pleasant Hotel in a nice Town. Rooms were clean and comfy and Breakfast was nice. When I fancied a Drink at 8 30pm I was told by the Lady on Reception that the bar had closed for the night which was a downer. On the...More

Thank mitchm72
Response from joann001, Front Office Manager at The Edgewater HotelResponded 1 week ago

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and am glad you enjoyed your stay and complimentary breakfast. We look forward to seeing you again when travel plans bring you back to the Gatlinburg area. Best Regards,

Reviewed 2 weeks ago via mobile

From the outside it doesn’t look like much Expensive but staff and inside facilities were clean and nice Cost us $420 with tax for 3 nights which seems high to us but it was prearranged for a soccer tournament so we were booked. It is...More

Thank OmaBonnie
Response from joann001, Front Office Manager at The Edgewater HotelResponded 1 week ago

Thank you for reviewing your Labor Day week-end at the Edgewater. We are happy we could host your group. I hope your team did well in the tournament. I appreciate all of your comments regarding your stay and apologize for the parking issues. I wish...More

Reviewed 2 weeks ago via mobile

First, the staff was friendly and accommodating. The beds were comfy. Breakfast had decent offering and staff quickly cleared tables, so there was always a place to sit. The pool area was nice and towels were stocked. The kids said the water was a good...More

Thank Buklvr16
Response from joann001, Front Office Manager at The Edgewater HotelResponded 2 weeks ago

Thank you for reviewing your recent stay at the Edgewater. I sincerely appreciate your comments and concerns and apologize for the condition of your room and our parking. I will pass on all of your suggestions for breakfast and I wish I could change the...More

Reviewed 3 weeks ago

We love staying here. We stay here 2-3 times a year. The staff are always friendly. Our air was out when we got there and they fixed it immediately. It went out again and they replaced it. He even gave us a fan so that...More

Thank Tourist772592
Response from joann001, Front Office Manager at The Edgewater HotelResponded 2 weeks ago

Thank you for your patronage to the Edgewater and thank you for your comments. I apologize for the a/c issues but am glad we were able to take care of your unit in a timely manner. We strive to offer excellent customer service and I'm...More

Reviewed 3 weeks ago via mobile

We stayed here again for a couple of nights. Same review as before. Great hotel, great location. Now for the rant: PARKING IS ABSOLUTELY THE WORST. This hotel needs to address this. Everyone from the staff to people in the elevators, all you over hear...More

Thank solohikr
Response from joann001, Front Office Manager at The Edgewater HotelResponded 2 weeks ago

Thank you for reviewing your stay at the Edgewater. We appreciate your patronage and apologize for the parking issues you faced. I agree that it can be challenging when the hotel is full. We do have complimentary extra parking at Christ in the Smokies which...More

View more reviews
About
Description
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, ...More our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Banquet Room
Business Center with Internet Access
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
205
Price range
$111 - $191 (Based on Average Rates for a Standard Room)
Location
United States > Tennessee > Sevier County > Gatlinburg
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
205
Price range
$111 - $191 (Based on Average Rates for a Standard Room)
Location
United States > Tennessee > Sevier County > Gatlinburg
Photos
Traveler (310)
Room & Suite (168)
Pool & Beach (36)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Center & Event Rooms (2)
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Questions & Answers
Ask a question
seeingusa
April 20, 2018|
AnswerShow all 9 answers
Response from Ruth H | Reviewed this property |
The hotel does have a parking problem. Even though they have attempted to park vans on one level and compacts on another there is no way to enforce that or to determine the number of each that will be needed. Also, if you... More
1
Vote
DRAW23
April 1, 2018|
AnswerShow all 5 answers
Response from walt s | Reviewed this property |
no it does nto
0
Votes
Room Tips
"Creekside View is wonderful"
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"If you book online, note there is a $10.00 extra charge for a riverside room when you check in."
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"End rooms on hallway have very loud A/C unit noise. Rooms facing the mountain views aren't great to look..."
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"We stay on top floor. You can really see the whole town. It's quiet up there too."
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