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The Edgewater Hotel

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The Edgewater Hotel
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796 Reviews from our TripAdvisor Community

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Showing 795: English reviews
Liverpool, United Kingdom
Level Contributor
130 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was fabulous, the location and the views of the smokey mountains from the balcony of the room was amazing!! Again this was another pitstop for me during travelling and only stayed the 1 night but it was great....so close to the main street where all the bars and shops are. Hotel rooms are very spacious and have a... More 

Helpful?
Thank Jenbolfc
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

The staff was very friendly, but I was a little disappointed when we got there. It seemed clean & the location was perfect because it's right next to Ripley's Aquarium. However, the pool area just didn't seem all that nice & it was very small. Also, the breakfast was lacking because there was 1 guy literally running around trying to... More 

Helpful?
Thank Ashlea R
Charlotte, North Carolina
Level Contributor
5 reviews
2 of 5 stars Reviewed 2 days ago NEW

There are only 2 elevators for the whole hotel. There are 8 floors. We would wait for 10-15 minutes just for an elevator. We would have taken the stairs, even though we were on the 7th floor, except for that they smelled horrible and were very dark and creepy. Every encounter we had with the staff from check in to... More 

Helpful?
Thank Rebekah S
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great place to stay. Our second time staying here & it has been a wonderful experince. Staff is friendly & courteous. Got into our room & we always inspect the room from top to bottom, only issue was a stain on the top sheet of the bed. Called front desk & they immediately sent two house keepers & changed both... More 

Helpful?
Thank Joel C
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments. I'm so glad you enjoyed your stay, and I apologize for the condition of your room upon arrival. We strive for excellent customer service in all areas, and I'm happy that our staff was quick to take care of the beds. We try to offer a varied menu on the Continental, rotating certain things daily... More 

Palm Coast, Florida
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very central place to stay. Every major location is just a short stroll away. The hotel is a little dated, but nice anyways. The staff was very nice and helpful with directions. The rooms were clean. The breakfast was tasteless, and there was almost nothing good to eat. I would recommend getting food elsewhere, there are a... More 

Helpful?
Thank Livelywanderer
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I'm glad you enjoyed your stay, but am sorry our continental breakfast was not appealing to you. I will review your comments with our management staff to see what we might add or remove to help future guests. We appreciate your choosing the Edgewater and hope to host... More 

Clarksville, Tennessee
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel for our quick stop in Gatlinburg to break up a longer trip. We were already familiar with this hotel, we knew the breakfast was good, items vary from day to day, the pool and hot tubs are decent, and it is located off the Main Street of Gatlinburg but walking distance (one street over) to most attractions.... More 

Helpful?
Thank sasamomyb
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater. I'm glad you found our hotel enjoyable and convenient to the downtown area and I appreciate your comments and suggestions. I will share them with our Management Staff. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards, More 

ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

So far we have been very happy with our stay. The woman at the desk who checked is in was very friendly. The room is very clean and the ac was on making the room very comfortable when we walked in from the hot humid weather. The location is perfect. You can easily walk anywhere you want to go. The... More 

Helpful?
1 Thank tcavins
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your stay at the Edgewater. I'm delighted that our staff and your accommodations were excellent. It's nice to be able to park and be a very short walk across to the main strip. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards, More 

Baton Rouge, Louisiana
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Checked in for 2 nights. Room looks new. Bed comfortable. Bathroom nice and clean. Our room 341 is on the 8th floor, riverside. King room with a fireplace. The view is very very nice. The sound of the creek is lovely but there is traffic noise. But.. The location is excellent!!! Walking distance to everything with mountain and creek views!... More 

Helpful?
1 Thank LSU_Kitten
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent trip to Gatlinburg. We appreciate your comments and are glad that you enjoyed your stay. We hope to see you again soon when you are next able to visit the Great Smoky Mountains area. Best Regards, More 

Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Over 200 rooms but only 2 very slow elevators. Frustrating waits every time. Fabreze sprayed all over the halls does not constitute cleaning! It smelled, it was not clean. Room was musty, toilet would rock back and forth and flush when we sat on it. Air conditioner was loud. It needs major updating. Beds were comfortable, but that's the only... More 

Helpful?
Thank joan w
joann001, Guest Relations Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post regarding your recent stay at the Edgewater. I am sorry that your stay was less than pleasant. We strive for excellent customer service and appreciate your feedback. If you will please contact us with your room number, we can address your concerns and take appropriate action so that future guests do not... More 

Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Comfortable beds with space. Street view is great with river below. Friendly staff, free hot breakfast, indoor/outdoor pool, all in a great location makes Edgewater our go to spot when we visit Gatlinburg. Minor wear and tear over the years but nothing that would cause us to stay away.

Helpful?
Thank Jeremy S
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your stay at the Edgewater. I'm glad you enjoyed our amenities and took advantage of our free Continental Breakfast. Your patronage is appreciated and we look forward to seeing you again on your next trip to our area. Best Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Edgewater Hotel Restaurant
Edgewater Hotel Restaurant
Cuisines: American, Gluten Free
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $93 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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