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Brookside Resort

1,186 reviews
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Traveler (371)
Room & Suite (287)
Pool & Beach (37)
Overview
  • Excellent31%
  • Very good28%
  • Average17%
  • Poor10%
  • Terrible14%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Brookside Resort
Special Offer: 20% Off Your Stay!
Hotel deals
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,186)Write a Review
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Show reviews that mention
All reviewswood burning fireplacebabbling brookbalcony overlookingthe riverbiscuits and gravyroom was largetrolley stopfire placean older hotelnice poolfree breakfastgreat place to stayclose to downtownhot tubpigeon forgestreamkitchenette
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1 - 5 of 1,179 reviews
Reviewed 2 days ago

Nice room and amenities except it took way too long for the room heater to make much of a dent in the coldness of the room. The ice machine wasn’t working, so I had to trek to another building, in freezing cold weather, and the...More

Review collected in partnership with this hotel
Thank hort7830
Hotel's Favorite
Reviewed February 1, 2017 via mobile

We booked for the quiet time of year and that was just fine with us. The rates were good, the views divine and the room was spectacular! The front door of our room was a view of the mountains, the patio a nicely flowing stream,...More

2  Thank Amy C
Response from 463_Manager, General Manager at Brookside ResortResponded February 11, 2017

Brookside Resort staff’ works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about upcoming renovations. We have already done a great deal including a $70,000 modernization of the elevator in the 4-story Clingman...More

Reviewed 1 week ago

Upgrade, fix and clean better three out of seven days we had no maid service and refrigerator was broken, mattress was old with huge gap, lighting was poor and very dark even during the day. Had no wiMore

Review collected in partnership with this hotel
Thank Donna M
Response from BrooksideResort1, Webmaster at Brookside ResortResponded 1 week ago

Dear Guest, We are sorry that your experience in our hotel didn't meet your expectations due to those points you highlighted. We understand excellence is a continuous work, so we appreciate your feedback, which we have already noted, in order to evaluate them. We hope...More

Reviewed 2 weeks ago

nice room but 1 of the bed frames where bent and broken there was a crack in the front door that you could see right through and a very bad draft through the back door room wasnt ready even at 4 pm which i belive...More

Review collected in partnership with this hotel
Thank johnmZ8666QD
Response from BrooksideResort1, Webmaster at Brookside ResortResponded 1 week ago

Dear Guest, Thanks for your comments. I am please that over all you like our hotel room. I’m sorry that some maintenance issues and other lapses detracted from your stay. We’ll take your comment about bed frames and front door of room into consideration and...More

Reviewed 2 weeks ago

Old room but clean with a nice view of creek from balcony. Friendly and helpful staff. I would stay here again. Close to downtown and all the shops, restaurants and activities. I would think this resort would be fun for families with children in the...More

Review collected in partnership with this hotel
Thank louann2018
Response from BrooksideResort1, Webmaster at Brookside ResortResponded 2 weeks ago

Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
$64 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$64 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Add Photo Photos
Traveler (371)
Room & Suite (287)
Pool & Beach (37)
Dining (1)
Hotel & Grounds (258)
Bathroom (23)
Business Center & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Michelle M
October 11, 2017|
AnswerShow all 2 answers
Response from Chris P | Reviewed this property |
When we stayed in September, the room had a wet bar, mini-refrigerator, plenty of drawer space, lots of lighting, 2 queen plush beds, and a modem bath. Though the room part wasn't necessarily "modern," it had plenty of... More
1
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Leffingwell2
August 16, 2017|
AnswerShow all 4 answers
Response from Marian H | Reviewed this property |
I think it is just the one building in the front that has been renovated (Clingman?). But they didn't put in new mattresses in the renovated room I had .......the mattress was so old it sagged terribly when you sat on it and... More
1
Vote
ED30705
June 26, 2017|
AnswerShow all 2 answers
Response from Christine A | Reviewed this property |
I'm pretty sure they do!
0
Votes
Room Tips
"Need to fix, upgrade and clean better. Refrigerator was broken, mattress was old with large gap in middle..."
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"Ask for room on lower levels."
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"Too far from the strip. Hate the location"
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"Be sure to verify if your room does or does not have a fireplace. I carried up a few bundles of wood just to..."
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