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Crossroads Inn and Suites

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Crossroads Inn and Suites
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405 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My first visit at this hotel. The bed was comfortable and the suite room was very spacious and we enjoyed the in room jacuzzi. Cleanliness was okay, the walls had some marks or spots on them that if they werent dirty then perhaps the walls should be touched up to look nicer and cleaner. Found a few stray hairs but... More 

Helpful?
Thank julie r
Louisville, Kentucky
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel isn't the fanciest place to stay in Gatlinburg but it is all you can ask for....clean, comfortable, safe and conveniently located right on the strip where you can walk into hundreds of shops/restaurants/etc. There is a nice sized heated pool that goes from 3-8ft deep to relax in. The room was immaculately clean... The mattresses and pillows were... More 

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Thank Megan L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

elevator would break down and left my boyfriend stuck for 15 minutes. Office knew because people were stuck for 45 minutes in morning. When told of problem I was told it would be fixed on monday when they didn't have to pay overtime. Not good business I think. Had to use ramp to go anywhere.

Helpful?
Thank Pat H
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at Crossroads Inn. Checking in was easy. The staff was friendly. The room was clean and bug free. We visited the pool one night. It was nice and the kiddie pool was nice for the little ones. Breakfast was very nice. Bed was comfy. Pillows were okay. Overall, we would stay again if in the area.

Helpful?
Thank Tammy H
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We enjoyed our stay. The hotel staff was friendly. The room was clean and spacious. The breakfast was good except for the attendant being a little rude. Parking was a bit of an issue. There doesn't seem to be enough parking spaces if the hotel is full.

Helpful?
Thank Ben H
Somerset
Level Contributor
181 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The Region is Beautiful. I'm still not sure what the draw is to the Gatlinburg, Pigeon Forge Area, which in my initial opinion seems to be a tourist trap, but you can decide that. There's always good to be had between things, and we found it in this small place tucked in to the hillside. Everyone was friendly, room was... More 

Helpful?
Thank A44Chief
Level Contributor
3 reviews
3 of 5 stars Reviewed August 23, 2016 via mobile

The room was dated, but spacious and clean. Parking for small vehicles available. Amenities were okay, but nothing to write home about. The location was good because it was only two traffic lights from the beginning of the main strech of road.

Helpful?
Thank Eileen B
Baton Rouge, Louisiana
Level Contributor
4 reviews
4 of 5 stars Reviewed August 20, 2016

Excellent location, walking distance to many restaurants and attractions, excellent and friendly personnel, clean rooms, quiet, good beds and pillows, nothing fancy but good. thanks crossroads for making our trip a real pleasure.

Helpful?
Thank reynaalvarez2016
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 17, 2016

This is the 4th time I have chosen to stay at this motel in the past 9 months. We took a chance the first time by the trip advisor reviews, and have never wanted to stay anywhere else, when we visit Gatlinburg. The rooms are always clean, spacious, and the beds are very comfy. Staff is very friendly. Convenient to... More 

Helpful?
1 Thank Jeremy R
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2016

Clean Rooms that's all I can say.. Nothing fancy at all. I have stayed here in the past but not sure about future... there is a lot of competition with nicer rooms and lesser rates. They need to update their rooms to match their lobby area. Have to use wifi in lobby not in rooms. It is for older people... More 

Helpful?
Thank Carolyn F
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 

Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $85 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#27 Family Hotel in Gatlinburg
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