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Crossroads Inn and Suites

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Crossroads Inn and Suites
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426 Reviews from our TripAdvisor Community

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Showing 416: English reviews
Lexington, Tennessee
Reviewed 4 days ago NEWvia mobile

I have stayed here more than any other place in this area and a total of 7 times since 2010. This last time we had a small problem with ants but the staff was more than helpful at offering a solution. This was not a problem at all. Our car was hit by a vehicle while leaving the atrium and...

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Thank poizyn
Reviewed November 1, 2016 via mobile

We recently stayed at Crossroads Inn for a long weekend away from home. After staying here previously, we decided to book again due to it's location. Being on the Parkway and having the ability to walk for dinner and shopping during high traffic weekends is a huge plus. The rooms are nothing fancy but they are up to date and...

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Thank Bryce T
Perryville, Missouri
Reviewed November 1, 2016

The room was spacious with comfy beds. There were two vanities . . . one in the bathroom and one just outside the bathroom... very nice amenity! The room has an outside entrance which was very convenient for unloading and loading. The room could use a bit more lighting and a receptacle behind the desk. But otherwise, I would definitely...

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Thank 106DonF
Reviewed October 23, 2016 via mobile

Good location in walking distance of downtown and the rooms are clean. Had no issues here and the cleaning and desk staff were very nice folks. Yes we would stay here again. There are several places in Gatlinburg that I cant say this about. The free breakfast is average like any other free breakfast..over all a well enjoyed weekend here

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1Thank Phillip M
Pennsboro, West Virginia
Reviewed October 22, 2016 via mobile

We stayed in hotels all week and this hotel was refreshing! Staff very friendly, enjoyed our roomy king room, got a great rate! Great location, was able to walk to all the attraction! When returning to Gatlinburg, will definitely stay here again!

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Thank raynalyn
Cardiff, United Kingdom
Reviewed October 21, 2016

Stayed for two nights room was large two queen beds - good shower - great free wifi - we were ground floor and we were able to park outside our door at all times. Location was great - able to walk to the Main Street and just five mins from the park and trails

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Thank wendyjones813
Columbiana, Ohio
Reviewed October 19, 2016 via mobile

We had no problem checking in. Parking is rough they could use more. The pool was closed. The room was average two beds one tv mini fridge. Bathroom not small not large. Toilet rocked when you sat on it. Nice having two sinks. There were tiny ants on the counter that were annoying. The floor could have been cleaner. We...

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1Thank carri m
Monroe, Ohio
Reviewed October 18, 2016 via mobile

First we checked in and they couldnt get our room key to work. (I think they overbooked our room). They tried to call the manager on a Sunday but she was not answering her phone or emails. They said maintance was trying to exchange the lock with another room but we never seen maintance going to either room. Then they...

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Thank Jeanette P
New Orleans, Louisiana
Reviewed October 13, 2016

Biggest complaint of the property was lack of enough parking spots. The check-in girl (at around 8:15pm) was nice, the other desk girl with the wavy hair (during the day) was not friendly. Depending on how you look at it, the breakfast can be worth the extra cost with the variety. The apple juice was good. The coffee was terrible.

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1Thank mimo_no
Wise, VA
Reviewed October 11, 2016 via mobile

It's pricey compared to its standard. More or less clean but bathroom wasn't very clean...full of mold. Breakfast was ok but not very fresh. We stayed in rook 203 and the guys who stayed in 202 were complaining about their air conditioner.

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1Thank ZDK
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 

Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $75 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#27 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from Crossroads Inn and Suites staff and other travelers.
12 questions
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Questions? Get answers from Crossroads Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ground floor rooms offer quick and easy loading and departure.”
 of 5 bubbles 106DonF, Nov 1, 2016 | Read review
“Pay a little more for one of the jacuzzi rooms! It is worth it!”
 of 5 bubbles 885michaelr885, Oct 8, 2016 | Read review
“Clean Rooms Nothing Fancy”
 of 5 bubbles , Aug 9, 2016 | Read review
“Very quiet room!!”
 of 5 bubbles 638TinaH, Jun 27, 2016 | Read review
“We stayed on the third floor and it has an awesome view and a fireplace in the room :)”
 of 5 bubbles sochale, Jun 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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