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BEST WESTERN Twin Islands

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1,015 Reviews from our TripAdvisor Community

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Showing 1,006: English reviews
Asheville, North Carolina
Level Contributor
3 reviews
Reviewed 2 days ago NEW

This is a hidden gem, a paradise, I hope you made it thru the fire and will stay a small motel, instead of a cold unfeeling hotel! My husband and I loved the fact that it was so peaceful yet so close to all the happening things, It was amazingly quiet at night in this little alcove , we slept... More 

Helpful?
Thank GrandmaCody
White, Georgia
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 days ago NEW

Sadly, they day after we stayed here the mean ole bulldozers were coming to destroy this landmark hotel. The Margarita-ville high rise chain will be coming next. Bigger is not better in my opinion. I stay for the atmosphere and Twin Island had it in plenty. The river wrapped around all sides of this hidden gem. You never have to... More 

Helpful?
Thank Engelbert30184
Louisville
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 days ago NEW

My favorite Hotel in Gatlinburg and they are closing!! I have been going here for over 15 years and had many fun times here! It will be hard to replace this place and the room we always asked for, #513!

Review collected in partnership with Best Western

Helpful?
Thank Mike E
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 days ago NEW via mobile

Today is the last day for the Best Western Twin Islands. Our last day is their last day. Our family has stayed here for over 12 years while visiting Gatlinburg. The wonderful management and staff will be missed. Thank you for always giving us a great nights rest and making us feel welcome. If you never got a chance to... More 

Helpful?
Thank SCtravelers2012
Louisville
Level Contributor
146 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 week ago via mobile

We have been coming to this hotel for over 25 years. Whenever possible we get accommodations in the Mountain House building of this hotel. It is more spacious then your standard room and you pay the same price. We like the location and although this hotel is showing its age the owners have kept it as updated as possible. We... More 

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2 Thank Judy0000
Ocean Springs, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The Internet would not work when I call the Desta reported the girl told me that they had a technician there working on it the next morning I'll call best Western technical support and I was told that it had not been reported there was no one working on it and the reason I didn't have Internet was my room... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Kathy C
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

We stayed here for our 2nd Honeymoon. Great little hotel, easy access to everything. It's been remodeled and nicely done (fireplace is a definite plus)! We had some issues with our Heater the 1st night (in the low 20's), thankfully the fireplace kept us warm kinda. But, management had us fixed before the next night. Overall good place to stay... More 

Helpful?
Thank Randolph210
2 reviews
Reviewed 1 week ago

The breakfast was going ok until we noticed the guy refilling the breakfast food was emptying the trash cans, checked the coffee pots and then into the kitchen area to put out more food, never seen him wash his hands, very disgusting!

Helpful?
Thank Claudine B
Roanoke, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Great room for the price, very clean, With a fire place, jacuzzi tub, and within walking distance of everything. Nice hot breakfast with a variety to choose from. Cleaned the room daily on the visit. Friendly staff

Helpful?
Thank steelersfan1496
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

This place is so nasty. Dusty in behind beds and all over curtains. Floors were filthy. So out dated. Dark and gloomy. Stinks in room. It appeared to be blood on pillow. Cigarette burns on side of tub. Never would have dreamed this with Best Western. So disappointed.

Helpful?
2 Thank Tina L
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the stunning Great Smoky Mountains National Park, your Gatlinburg hotel offers a great location as well as the best amenities. Enjoy a playground on the property, ideal for families traveling with kids. The Little Pigeon River runs completely around the property, with a river walk on site. The concrete walk around the river is ideal for a romantic evening stroll or to instantly get in touch with nature. A picnic area with grills completes this picture of perfection, and is a big reason why this Gatlinburg hotel is a favorite in the summer months. ... more   less 

Additional Information about BEST WESTERN Twin Islands

Address: 539 Parkway, Gatlinburg, TN 37738-3201
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $83 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Twin Islands 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Odigeo and Cancelon so you can book your BEST WESTERN Twin Islands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#21 Romantic Hotel in Gatlinburg
#28 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Twin Islands staff and other travelers.
21 questions
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Questions? Get answers from BEST WESTERN Twin Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upper floor furtherest from the road”
 of 5 bubbles GrandmaCody, 2 days ago | Read review
“417 was unique and 464 is on the end where the two rivers meet. Their only drawback is no private balconies.”
 of 5 bubbles Engelbert30184, 4 days ago | Read review
“Room was chilling even though the heating unit was set on 82, cold air coming from door area, bathroom area was cold.”
 of 5 bubbles 374claudineb, 1 week ago | Read review
“Book fast...little time remaining for this location.”
 of 5 bubbles Kenneth333, 3 weeks ago | Read review
“405 quite and spacious room, king room and the bed was great.”
 of 5 bubbles June5Carolyn1017, 4 weeks ago | Read review
5 of 5
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