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BEST WESTERN Twin Islands

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539 Parkway, Gatlinburg, TN 37738-3201
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893 Reviews from our TripAdvisor Community

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Showing 888: English reviews
Palatine, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Not what I expected our room felt like it was in a basement damp and humid so much so that the bathroom door didn't even close all the way Window air conditioner sounded like a freight train kept us up all night Free breakfast and laundry on site were nice

Helpful?
Thank Kim J
Saint Joseph, Missouri
Level Contributor
9 reviews
2 of 5 stars Reviewed 3 days ago NEW

We stayed 4 nights in a room that was dark and musty smelling. They advertise having rooms over the river, which is true, but so do most of the other hotels in Gatlinburg. I believe the hotel is outdated and needs some freshening up. The staff was semi-friendly and the breakfast was decent.

Helpful?
Thank msewell4
Shelbyville
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Location is great for taking in all the sights. Great restaurant adjacent to the property and trolley pickup is easily accessible. Hotel staff was very accommodating and pleasant. Nice pool area and plenty of parking. Only negative was room was a bit small in comparison to other similarly priced rooms. Overall experience was pleasant.

Review collected in partnership with Best Western

Helpful?
Thank M995HScherylh
indianapolis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel was great, the playground was great, the next time I visit this hotel I will be sure to use the grills. the only thing I have a disappointment about it the internet, I could not get connection on my phone.

Review collected in partnership with Best Western

Helpful?
1 Thank Lorie N
savannah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

we've stayed at twin islands many times and have never been disappointed. Great atmosphere and situated close to the shops which is in walking distance. the people that work there are friendly and helpful.

Review collected in partnership with Best Western

Helpful?
1 Thank Walter S
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

We have stayed in other Best Western hotels before and always have very good experience. However, we had worst experience during our one night stay at Best Western Twin Islands at Gatlinburg. our family booked two non smoking rooms, one room smelled badly of cigarette smoke, when called front office, they offered to spray some air freshener, so that meant... More 

Helpful?
Thank wuwd68
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was mostly clean looking. The jet tub looked like it could use a better cleaning and the carpet could use updating. The location was convenient, close enough to walk to all of Gatlinburg's attractions, but not where noise would keep you from sleeping.

Review collected in partnership with Best Western

Helpful?
Thank Ashlee B
Northampton, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Loved staying here for a few days however the rooms are very small! It was a little frustrating having a toddler in this room with it being so small and the walls are pretty thin. I do want to say that this is a great little property over all and a great value. It was very clean, well appointed and... More 

Helpful?
Thank Odessa-L
alexandria, virginia, usa
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Price: A Location: A Cleanliness: B+ Comfort: A Noise: B- (its right on the strip but still pretty quiet. Breakfast: B- (what you'd expect at any hotel) View: B (not much of a mountain view but the creek/river somewhat makes up for it) Amenities: C --- This is probably the closest thing i have to a complaint and it deals... More 

Helpful?
1 Thank 01_review-01
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the stunning Great Smoky Mountains National Park, your Gatlinburg hotel offers a great location as well as the best amenities. Enjoy a playground on the property, ideal for families traveling with kids. The Little Pigeon River runs completely around the property, with a river walk on site. The concrete walk around the river is ideal for a romantic evening stroll or to instantly get in touch with nature. A picnic area with grills completes this picture of perfection, and is a big reason why this Gatlinburg hotel is a favorite in the summer months. ... more   less 

Additional Information about BEST WESTERN Twin Islands

Address: 539 Parkway, Gatlinburg, TN 37738-3201
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $101 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Twin Islands 2*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Booking.com, Orbitz, Expedia, Cancelon, getaroom.com, Best Western + Iniative, Hotwire and Hotels.com so you can book your BEST WESTERN Twin Islands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#21 Romantic Hotel in Gatlinburg
#28 Family Hotel in Gatlinburg
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