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My family has stayed at many cabins at the Gatlinburg Falls Resort over the last 10 years. We took a trip, over Mother's Day weekend, with 14 family members. We stayed in the Gatlinburg Mansion, which has 9 bedrooms, 2 hot tubs, a movie room...More
Last week we returned for a 2nd time to stay at Gatlinburg Falls Resort. This time we stayed in the Gatlinburg Mansion in the Parkview resort. We had 4 families staying together and a total of 14 people. To say that we were impressed is...More
After problems with cabin they did reach out to us and resolved the matter. Cabin was nice but with some upgrades could be fabulous. The check in staff is awesome. The maintenance was great. Could leave more details on how to reach appropriate person when...More
Our cabin was clean, easily accessible, inviting, relaxing and accommodating. Centrally located for access to Pigeon Forge, Sevierville, and Gatlinburg.
Highly recommend. I have yet to be disappointed.
Pretty bad experience. Have stayed at a couple of other cabins at Gatlinburg Falls and they were okay. This cabin is older and has not been kept up. I believe this is one of the many cabins that are corporately owed. The assessor website at...More
The cabins themselves are usually good as far as location. It is the company that runs the rentals management. (Cleaners and inspectors and general management) I would read the reviews for the company before you consider... More
The cabins themselves are usually good as far as location. It is the company that runs the rentals management. (Cleaners and inspectors and general management) I would read the reviews for the company before you consider renting through them. Sorry I couldn’t help with specifics.
Response from SouthernLadyMom | Reviewed this property |
You can find my detailed review of our stay elsewhere on this site, but we will never book with this company again. The cabin had so many issues and was unclean, but the main issue was the well water was full of sulphur and... More
You can find my detailed review of our stay elsewhere on this site, but we will never book with this company again. The cabin had so many issues and was unclean, but the main issue was the well water was full of sulphur and smelled like rotten eggs. That and other issues are really the homeowner's fault. (Management did not take care in cleaning it.) They hinted that the devastating fires a while back increased the insurance for cabin owners, so many are not doing upgrades or maintaining the "luxury" level (comfy beds, decent furnishings, basic kitchen items) as they are not wanting to put the money in to it. And many are trying to sell their cabins and also not keeping them up. We also had an issue with the fine print fees. Refilling a hot tub between guests? Either it looks like they don't refill, or they could have a sealing system to not have to refill if not used. They also charged us $51 for unasked for "Trip Cash" that was left on our kitchen counter and appears to be a gift from the coupons wording, yet for our size cabin we were charged the above fee. Never used it. Book elsewhere as a backup, arrive to GFalls early enough to check it out and if not happy, go to your backup lodging!