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1/28/2018 1/29/2018
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    Gatlinburg Falls Resort

    645 Park Vista Way, Gatlinburg, TN 37738-5396
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    1/28/2018 1/29/2018
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    Traveler (1143)
    Room & Suite (614)
    Pool & Beach (40)
    Overview
    • Excellent55%
    • Very good19%
    • Average7%
    • Poor6%
    • Terrible13%
    Travelers talk about
    “pool table” (259 reviews)
    “hot tub” (575 reviews)
    “pac man” (70 reviews)
    Free Internet
    Free Parking
    Pool
    Non-Smoking Rooms
    Kitchenette
    Private Balcony
    Breakfast included
    Airport Transportation
    All hotel details
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    Write a ReviewReviews (2,726)
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    1 - 5 of 2,721 reviews

    Reviewed 2 weeks ago

    We booked a cabin through Gatlinburg Falls for our stay from December 26-January 2. When we arrived to check-in, the lobby was full of people waiting for their cabins to be cleaned and ready for them. This was around 4 pm (which is the check-in...More

    2  Thank Robin G
    Reviewed 2 weeks ago

    3 couples arrived at the office of Gatlinburg Falls on 12/29/2017 at 3:30 pm. Check in was published to begin at 4:00 pm. We were told by the obviously unconcerned receptionist that the property was being cleaned. An hour later we were told it was...More

    2  Thank Forrest P
    Reviewed 2 weeks ago

    Your business advertises “Finest Luxury” cabins. I am convinced at this point your company & the Webster’s Dictionary do not agree on the definition of the word “luxury”. Webster defines luxury as: “the state of great comfort and extravagant living” There is nothing – absolutely...More

    2  Thank Baybug2012
    Response from GatlinburgCabins, Guest Relations Manager at Gatlinburg Falls ResortResponded yesterday

    Dear Guest, Thank you for your feedback. I have been reading over your review. Unfortunately, I am not able to find you in our system, I would like to speak with you a little bit about your stay and what the issues were you and...More

    Reviewed 4 weeks ago

    A few weeks after making a reservation at Gatlinburg Falls Resort, I began reading bad review after bad review and decided to cancel. I called the reservation office and ask to cancel my reservation, and explained my reasons. I was told the deposit would be...More

    2  Thank Tammy C
    Response from GatlinburgCabins, Guest Relations Manager at Gatlinburg Falls ResortResponded 1 week ago

    Dear Tammy, Thank you for your feedback regarding your cancellation. I do apologize for the steps taken in regards to the cancellation. I tried looking to see if this was a mistake, and I could not find your reservation. I would love to speak with...More

    Reviewed 4 weeks ago via mobile

    I don’t know about everybody else but we have stayed with Gatlinburg Falls Resort twice and our stay was great,the cabins were nice and clean and the customer service was very satisfactory!! Gonna stay again!!

    Thank Boatman's G
    About
    Amenities
    • Top amenities
    • Pool
    • Free Internet
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Pool
    • Hot Tub
    Details
    • Price range
    • $125 - $295 (Based on Average Rates for a Standard Room)
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 450
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Gatlinburg Falls Hotel Gatlinburg
    Add Photo Photos
    Traveler (1143)
    Room & Suite (614)
    Pool & Beach (40)
    Dining (23)
    Hotel & Grounds (666)
    Bathroom (38)
    Family and Play Areas (36)
    Business Center & Event Rooms (1)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    siomos1
    January 15, 2018|
    AnswerShow all 2 answers
    Response from gartk | Reviewed this property |
    My family stayed with Cabins of the Smokies back in September. I had read all of the negative reviews also and was worried as well. However, we didn't experience any of the issues that most of the negative reviewers... More
    0
    Votes
    rneidige
    January 11, 2018|
    AnswerShow all 5 answers
    Response from nanag2u | Reviewed this property |
    We stayed in a cabin thru them last year. It was dirty upon arrival & cabin did not look as good as the pictures from the internet. We will not rent thru them again. Agree if reviews are bad, I would find another company to... More
    0
    Votes
    mini6966pr
    January 4, 2018|
    AnswerShow all 3 answers
    Response from baemer | Reviewed this property |
    I haven't stayed in that particular cabin but I would point out the location would be the main focus. We were just there in November and stayed within the falls area and did not like it at all. There was too much noise... More
    1
    Vote
    Room Tips
    "Find another cabin rental company"
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    "Stay away from this place!"
    Read review
    "Don't wast your precious time or money going there"
    Read review
    "Stay in one of the resorts instead of offsite cabins, cause sometimes they are far out of way. The resorts..."
    Read review
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