The “manager” of the small building they still have left was extremely unhelpful and vey passive aggressive. I don’t know if it’s because they have such a small building left after the fire that they don’t care about their customers anymore. This place is already overpriced considering what is left. I paid $675 for two nights. I wanted the cabin like experience with the fire place they offer in every room that is why I stayed here over a normal hotel. I am from Florida and solely booked this hotel of all places for the fireplace and cabin like feel. My boyfriend and I had been looking forward the most to sitting by the fire place with blankets and wine. As soon as I self- checked in (this is the only option now), I read the instructions to start the fire place they have provided and it did not work. I called the number they left to call if it does not work, which is the manager and she said she would try to get someone out that day, (it was 4pm), and said it will probably have to be tomorrow though. I asked her if we could switch to a different room and she said no they are full, however the whole weekend there was never more than two cars in the lot and that building holds at least 20 rooms. The next day she did not contact us at all. I messaged her again at 8pm and she completely disregarded my disappointment. She did not offer a partial refund and did not even have a sincere apology. She was extremely passive aggressive and clearly did not care about anything having to do with customers or the building. The fireplace was covered in dust everywhere. They do not keep up with the property. So upsetting and disappointing.…
This was a great resort alternative to a remote solo cabin. The property is patterned after those log cabins in the Adirondacks. It was very clean, and the accommodations were excellent. The view of Mount LeConte was magnificent! It’s a very short drive to Gatlinburg and there are two roads to get you there and to the park entrance.
Great place about 1 mile from downtown Gatlinburg. East access to the many trails of the national park. Room is clean with kitchenette, sofa and cafe table with a small patio. However, there is not a restaurant on property. The restaurant burned in the fire and has not been rebuilt.
Was very Beautiful. They should let everyone know that there is only one building left since fire and no still has not been rebuilt. Still smells like smoke on balcony other than that the building has comfortable rooms and it's more like a self check in now not a lodge.
This place is cozy and well decorated with cabin features. It felt romantic and fun. It was very clean and well maintained. I think it does require a car, as it is about an eight minute drive to downtown Gatlinburg. When we went, only one building was reopened, but I hear that they are rebuilding more. Because of this, there wasn't a check in place but the lady that helped us was very nice.