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Greystone Lodge On the River

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Greystone Lodge On the River
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910 Reviews from our TripAdvisor Community

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Showing 910: English reviews
Knoxville, Tennessee
Reviewed 2 days ago NEW

Wonderful hotel near downtown Gatlinburg. Scenic area. Close to all of the activities but very quiet. Wonderful room. Highly recommended. We plan to make this our hotel of choice when we visit Gatlinburg!

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Thank jiedne
Columbia, TN
Reviewed 6 days ago NEWvia mobile

Friendly staff. Accommodations are nice and updates. Has a very decent breakfast with lots of choices. We had trouble with the youth group staying at the hotel running above us and making noises late at night. Construction going on behind the hotel on the river side. They started a little earlier than expected. Location is excellent and why we stay...

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Thank RobinColumbia_TN
Sevierville, Tennessee
Reviewed 1 week ago

For his 14th birthday on Jan. 14th, my nephew wanted to stay in a hotel in Gatlinburg. He and his brother wanted to be near the arcade and all the other action in the middle of town. So we (his mother, brother and I) booked a room at the Greystone Lodge and we are so glad we did! The balcony...

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Thank Janet S
Louisville
Reviewed 1 week ago via mobile

Came Down for my birthday and stayed 3 nights. My room was large and looked like it was freshly painted due to the Gatlinburg fire. Good security and a Great deck overlooking my old hotel, twin islands! The 2 negatives I found and they were minor were the pillows were hard and we had no microwave in the room. If...

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Thank Mike E
Louisville, Kentucky
Reviewed 1 week ago

Our stay here was for three nights and we enjoyed every minute that we stayed at the newly refurbished section of the hotel. It still had the new carpet smell and the mattresses were brand new. The desk staff was very friendly and the breakfast was well prepared and filling. If I ever visit Gatlinburg again then the Greystone lodge...

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Thank John S
Eastaboga, Alabama
Reviewed 1 week ago via mobile

We had a king room with a fireplace. After the first nite our fireplace would not come on. I mentioned to the front desk and it was fixed almost immediately. Room was very comfortable. Breakfast is average. Great location. Within walking distance to all of downtown Gatlinburg.

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Thank Bamaref1
Knoxville
Reviewed 2 weeks ago

Location is great within short walking distance to downtown Gatlinburg. (just across the street) Our room and everybody was really nice. The only thing I missed was having a table and chairs in our room so four of us could play games and thought the price was a little high. Other than that, our stay was very pleasant.

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Thank 427bjp
Gulfport, Mississippi
Reviewed 2 weeks ago

We have stayed at the Greystone for over 15+ years on trips to Gatlinburg. The Greystone is not the most expensive or the cheapest, but it is the best for the money hands down. The Greystone is located across from the aquarium and within walking distance to everything in downtown Gatlinburg. The rooms are all newly renovated, clean and comfortable....

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Thank Randy B
Yorkville, Illinois
Reviewed 2 weeks ago via mobile

This was our first time in Gatlinburg. The hotel room was extremely small and dated. This was not what we expected. The pool looked big in the pictures but was very small. Not recommended if bringing kids that want to swim. The breakfast was so so. The hotel staff was friendly but not what we were looking for.

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Thank Heather J
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for the review from your stay in July. We are sorry we didn't meet your expectations. We strive to make each of guests stay the best it can be. We do have different types and sizes of rooms we would have gladly looked for a different type of room if we knew you were unhappy. Our pool is...

Trumann, Arkansas
Reviewed 2 weeks ago

This was our second time to stay here and the first since the remodel. Overall everything was fine. The bed was comfortable and the location is great. The only thing wrong was that the exhaust fan in the bathroom didn't have an off switch, so it ran constantly. This was minor and was easily fixed by just keeping the door...

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Helpful?
Thank Chris M
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Happy New Year! Thank you for your loyalty and for staying with us once again at the Greystone Lodge on the River. Glad you enjoyed your visit. We strive to exceed your expectations and your feedback allows us to continuously improve. We look forward to serving you again very soon! Best, The Greystone Lodge on the River

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Greystone Lodge On the River

Address: 559 Parkway, Gatlinburg, TN 37738-3201 (Formerly Greystone Lodge at the Aquarium)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $45 - $119 (Based on Average Rates for a Standard Room)
Number of rooms: 257
Also Known As:
Greystone Lodge At The Aquarium Hotel Gatlinburg
Greystone Hotel Gatlinburg
Greystone Hotel At The Aquarium
Hotel Style:
#4 Best Value Hotel in Gatlinburg
#9 Family Hotel in Gatlinburg
#15 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from Greystone Lodge On the River staff and other travelers.
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Questions? Get answers from Greystone Lodge On the River staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We liked safety factor having to use key-card to hallway door leading to door to room; also that our room was on 1st floor.”
 of 5 bubbles janets885, 1 week ago | Read review
“Ask for a river view room and feed the ducks from your balcony.”
 of 5 bubbles randy39507, 2 weeks ago | Read review
“Third Floor high rise building for family suite. All regular rooms are about the same, except you'll want one with a stream view.”
 of 5 bubbles Z8484IPlindab, 3 weeks ago | Read review
“Queen rooms have a nice view of the creek”
 of 5 bubbles lindasG3283TJ, 3 weeks ago | Read review
“Rooms in multi-level building are further from main street traffic noise. Be sure your balcony is on the river.”
 of 5 bubbles pamelat101, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question