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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    12/24/2017 12/25/2017
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    Traveler (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travelers talk about
    “water park” (778 reviews)
    “indoor waterpark” (165 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness center
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair access
    Business Center
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,032)
    There are newer reviews for Westgate Smoky Mountain Resort & Spa
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    1,271 - 1,275 of 2,998 reviews

    Reviewed February 8, 2015

    I was actually told about this place from a friend who has stayed here once and been to wild bear falls a couple of times and enjoyed it. BUT I have to say that our experience has not been as great. I would call ahead...More

    5  Thank Phoenixjade123456
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded February 10, 2015

    Allow us to apologize for any inconvenience this may have caused. Please know we run under annual maintenance for our water park every year during the beginning of the month of February. We certainly strive to advise our guests of this when they decide to...More

    Reviewed February 8, 2015

    The first impression was very good. The facility is very nice and seems organized. The front desk staff were very friendly and helpful too. The lodge where you check in has a small marketplace where you can get food and supplies and it also has...More

    2  Thank Lindsey C
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded February 24, 2015

    Thank you so much for sharing with us the details of your stay at the Westgate Smoky Mountain Resort. We are happy to read that you were pleased with the check-in process, the lobby, and so much more. Our goal is to provide the best...More

    Reviewed February 7, 2015

    We just returned from a week at Westgate Smoky Mountain Resort. I saw mostly good reviews prior to our stay but a few negative had me nervous. If you are on the fence I say go for it. We are timeshare owners that typically stay...More

    2  Thank luv2travel0514
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded February 11, 2015

    Thank you for your review. We are so pleased to hear that you enjoyed your most recent stay with us. Westgate Smoky Mountains takes pride in providing our guest with an experience like any other. From the moment you walk in we want to ensure...More

    Reviewed February 7, 2015

    Great little place. Generally Marriott users but deviated with exchange. Tour contact was exceptional and actually considered buying after it!! Rooms nice, staff excellent, food mediocre, wine at shop and in restaurant on low end of scale. Cooked lots in the room and the facilities...More

    1  Thank cwarrington
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded February 10, 2015

    We appreciate you taking the time to write a review regarding your stay. It’s amazing to hear you enjoyed everything from our friendly staff to our resort amenities. We hope you come back and allow us to provide you with many vacation memories to come!...More

    Reviewed February 6, 2015 via mobile

    I've been coming to gatlinburg for years and I've always stayed right in the middle of the city. This is y first experience with westgate and I don't know how you stay any other way from now on. My whole family came up for the...More

    2  Thank Tshenderson
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded February 10, 2015

    Thank you so much for providing us with your feedback. We’re beyond thrilled you enjoyed everything about your stay and our staff was able to accommodate you and your whole family’s needs. As you mentioned, there is a shuttle service that can provide you with...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • $89 - $229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveler (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Center & Event Rooms (1)
    Nearby
    Sponsored by:
    Nearby HotelsSee all 77 hotels in Gatlinburg
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mathm0m23
    August 7, 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    0
    Votes
    Fam_Tvler
    March 9, 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    February 11, 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Don't go here"
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    "Rooms are small and the walls are thin"
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    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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    "Get the top floor if you can for sound issues"
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