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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    9/3/2017 9/4/2017
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    Traveler (1198)
    Room & Suite (633)
    Pool & Beach (77)
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    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travelers talk about
    “water park” (780 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness center
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair access
    Business Center
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
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    Offers from Westgate Smoky Mountain Resort & Spa
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    Fairfield Inn & Suites Gatlinburg North
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    Rooms
    Sep 3Sep 4
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,004)
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    There are newer reviews for Westgate Smoky Mountain Resort & Spa
    See the most recent reviews

    1,211 - 1,215 of 2,970 reviews

    Reviewed February 25, 2015

    This was a priceline choice after searching for a couple of days. Have been coming to Gatlinburg all my life but have never stayed here. Must say first impressions are always important and Craig Oliver made that a positive expereience. He worked hard to find...More

    4  Thank violapreacher
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded March 4, 2015

    Thank you for sharing your review. We’re glad our staff was able to provide you with a positive experience. Please accept our apology if you had issues with disturbance. We certainly advise our guests to contact our Front Desk staff if they encounter any concerns...More

    Reviewed February 25, 2015

    Needing to change a reservation due to a sudden phone call of death in the family, I was given nothing but complete hassle and rude customer service from this hotel. While on the other line attempting to book airline tickets to fly out to the...More

    5  Thank Kristin A
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded September 14, 2015

    Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on. Best regards, Ariel

    Reviewed February 25, 2015

    This was a timeshare week trade into this facility and was disappointed. Front desk staff not very friendly but the gentleman on the golf cart who took us to our room was wonderful. The 1 bedroom accommodation looked nice from outside but was average on...More

    1  Thank Barbara B
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded May 22, 2015

    Thank you for your feedback. We deeply apologize for the challenges you experienced during your stay. All of our staff is there to provide you with service like no other and what you have shared within your review definitely falls below our standards. It’s very...More

    Reviewed February 24, 2015

    Our stay at WG Gatlinburg was great, we only had one small infraction which involved the arcade game credit card dispenser, and it took about 15 minutes for the bell hop to correct the situation, which ruined our happy hour as we had to wait...More

    1  Thank KeepinUpWitDaCubans
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded March 4, 2015

    Thank you so much for allowing us to provide with a more fulfilling stay. It’s great to hear you enjoyed our accommodations within the room and our resort amenities. Please keep in mind that even though you will not return to Gatlinburg, we have many...More

    Reviewed February 24, 2015

    In Gatlinburg for Winter National Gymnatics Competition at Gatlinburg Convention Center.Initially booked stay at Wilderness in the Smokies Resort which is adjacent to the Gatlinburg Convention Center where Gymnatics Competition was being held.Learned just prior to our trip that some of the Wilderness at the...More

    3  Thank slp0883
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded March 4, 2015

    We delighted to hear you were able to visit us during a last minute getaway. We hope you come back and visit us again soon! Sincerely, Idalise

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • $81 - $700 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Cancelon, TripOnline SA, Travelocity, Hotwire, HotelsforEveryone, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveler (1198)
    Room & Suite (633)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (731)
    Bathroom (42)
    Family and Play Areas (13)
    Business Center & Event Rooms (1)
    Nearby
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    1.35 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mathm0m23
    August 7, 2017|
    AnswerShow all 9 answers
    Response from dswitts | Reviewed this property |
    An owner, staying on property, is free along with their guests. An owner visiting, but NOT staying on property, can use it at a discounted price.
    1
    Vote
    Fam_Tvler
    March 9, 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    February 11, 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Definitely, do not fall into their "Timeshare Trap!""
    Read review
    "If your family is more than 2, don't get a studio. You will be very cramped!!!"
    Read review
    "get on the top of the mountain if possible. Cost more but worth every dollar."
    Read review
    "The studio rooms are a little small. But worked for 2 adults."
    Read review
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