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Westgate Smoky Mountain Resort & Spa

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Westgate Smoky Mountain Resort & Spa
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2,729 Reviews from our TripAdvisor Community

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Showing 2,701: English reviews
Nashville, Tennessee
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This place seems popular, but I just don't get it. After taxes and resort fees, almost $150 for a dated room with a bed nestled against a wall allowing only one of us a graceful exit or entry. I know there are other amenities here, but we were just looking for an intetesting place to stay. Given the area and... More 

Helpful?
Thank bob w
Maidstone
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Just slightly out of the main town, this resort was in good proximity to the national park and Gatlinburg attractions. They have a shuttle bus that takes you in to town and back- the only downside being that you have to wait a while for these and there is no timetable so you don't know if you have just missed... More 

Helpful?
1 Thank fino2015
maryland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

April was awesome full of energy and new ideas made early morning water aerobics much fun she tried a new whirl pool exercise it was awesome she encouraged all to work at their own level If you can not keep up just keep moving

Helpful?
1 Thank airforcemom08
Griffin, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Wonderful view of the mountains. Love the indoor water park. Very clean. The best resort to be apart of a owner time share. All the people is a good bunch of people. Just love Westgate Resort and spa.

Helpful?
1 Thank kennethmQ4893UC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we traveled with family members, stayed in a 2 bedroom deluxe cabin. the cabin was very cozy, and comfortable, my son slept in the bunk bed upstairs, my husband and I slept downstairs in the master suite, the beds were so soft, and comfy, we didn't want to get out of bed, we had a Jacuzzi tub, fireplace, and a... More 

Helpful?
1 Thank Lilpumpkin29
Ooltewah, Tennessee
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I booked a one night stay in a standard room for this past weekend. We got there at 12pm hoping we could be in early (check in was at 3) and not only did they let us check in, but they upgraded us to a one bedroom suite! The suite included a kitchen, washer/dryer, 2 toilets, stand... More 

Helpful?
1 Thank Tricia P
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for choosing Westgate Resorts! We are glad to know that you enjoyed a pleasing and enhancing check in experience and that you were delighted with your accommodations. It is also great to hear that you found our staff to be friendly and accommodating throughout your vacation with us and that you were able to view our Westgate Smoky... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We live in a tropical place, so when we went there everything complete by the cool weather was amazing!!!!!! Place nice and clean, cabins so cozy, mountain very impressive in structure, Everything is about wild life and Mother Nature.... 😉

Helpful?
2 Thank Dolly L
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review. We are pleased to hear that you enjoyed a wonderful vacation experience and that you found your accommodations to be clean and spacious with a beautiful view of the mountains. We certainly hope that you come back to vacation with us again soon. Luna More 

Asheville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My 2 girlfriends and I booked a studio j it that sleeps 4. We arrived around 6 or 7 pm. The place is overwhelming but there were plenty of people to direct you to the right place. Check in was easy enough. They get all of your info and hold $50 on your card for possible charges to the room... More 

Helpful?
2 Thank Tara E
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate you sharing your review with us. It is great to know that you and your friends enjoyed a wonderful vacation at our resort and that you found our staff to provide you with a delightful overall customer service experience. We are also elated to know that you were able to take advantage of our lovely resort amenities and... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We came up here free on a military give away and had the greatest time. I have personally never been treated so well. The amenities were amazing. They had shuttles for wherever u wanted to go and they didn't make things a hassle for you. My wife and I enjoyed a romantic weekend and got some extra benefits in the... More 

Helpful?
1 Thank Robert S
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. We are glad to know that you were able to take advantage of your free two night stay vacation from our Military Giveaway! It is such a pleasant delight to know that you found our staff to go above and beyond to attend to your needed and that you were able to... More 

Dhahrn
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort is one of the wonderful located in that area, very welcoming, well organized with friendly staff. It will meet all your family needs. great indoor pools and water playing ground for all kids ages. view is stunning from our balcony. close to downtown area where all the event and restaurant located but you will need a car for... More 

Helpful?
1 Thank Khokha J
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate you sharing your review with us. We are pleased to know that you enjoyed a lovely visit to our resort and that you and your family were able to enjoy some of our wonderful resort amenities. It is also great that you found our resort staff to be friendly and attentive to your needs throughout your vacation with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $126 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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