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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    8/6/2017 8/7/2017
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    Traveler (1195)
    Room & Suite (633)
    Pool & Beach (77)
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    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travelers talk about
    “water park” (778 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair access
    Business Center
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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    Holiday Inn Club Vacations Smoky Mountain Resort
    907 reviews
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    River Terrace Resort & Convention Center
    857 reviews
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,992)
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    1 - 5 of 2,958 reviews

    Reviewed 3 days ago

    The tv was working properly also the wireless. The room was in the first building built with an elevator, thank God. We had three grands with us and they enjoyed the water park as well as the pool on top nof the mountain, They were...More

    Thank Joe P
    Reviewed 1 week ago via mobile

    What a beautiful place, the staff is friendly and always helpful. It's clean and a all around nice place to visit. I would suggest Westgate to anyone who would listen. I love the fact I dont have to leave grounds to have fun.More

    Thank tarahood71
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 4 days ago

    Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Smoky Mountain Resort. Your thoughtful description of what you appreciated reaffirms that we are heading in the right direction and encourages our staff to continue...More

    Reviewed 1 week ago

    The terrible fires of 2016 fueled by dry timber and strong winds did extensive damage in the area and to many cabins at Westgate. We had reservations before the fires. Westgate did a great job communicating the status of their facility in the mountains and...More

    2  Thank CajunSam1
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 4 days ago

    Thank you for choosing Westgate Smoky Mountain Resort. We are glad you appreciated our efforts to bring our beautiful mountain side resort back better than ever. Even though we are rebuilding, our staff is constantly hard at work finding ways to exceed customer's expectations and...More

    Reviewed 2 weeks ago via mobile

    We loved our room and the view and the amenities. What we didn't like was the pressure to buy a time share. Jake, on of the staff, called us daily to try and get us to come and chat about buying a timeshare. He promised...More

    2  Thank Shannonkish
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 5 days ago

    Thank you for taking the time to point our issues affecting your stay at Westgate Smoky Mountain Resort and Spa. Even though you appreciated the your room accommodations, location, and property amenities its unfortunate that the inconsiderate actions of members of our sales staff turned...More

    Reviewed 2 weeks ago

    This resort is a beautiful place however it is severely marred by the attitude and sales tactics of the employees who work here. The only thing on the mind of the people at this place is SELL SELL SELL and if you do not want...More

    1  Thank GANixonfamily
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 5 days ago

    Thank you for taking the time to point out issues that affected your stay at Westgate Smoky Mountain Resort and Spa. It seems we have failed to serve you the way you deserve. That is unacceptable. We will take your feedback into account as we...More

    Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
    3,218 reviews
    #16 of 78 hotels in Gatlinburg
     
    Holiday Inn Club Vacations Smoky Mountain Resort
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    #20 of 78 hotels in Gatlinburg
     
    River Terrace Resort & Convention Center
    857 reviews
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Center with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • $89 - $229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveler (1195)
    Room & Suite (633)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (728)
    Bathroom (42)
    Family and Play Areas (13)
    Business Center & Event Rooms (1)
    Nearby
    Sponsored by:
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Fam_Tvler
    March 9, 2017|
    Answer Show all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    February 11, 2017|
    Answer Show all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "get on the top of the mountain if possible. Cost more but worth every dollar."
    Read review
    "The studio rooms are a little small. But worked for 2 adults."
    Read review
    "Seek other options!!!"
    Read review
    "I had a cabin that sat up high in the mountain view.and the pool was right outside my cabin."
    Read review
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