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Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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2,663 Reviews from our TripAdvisor Community

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Showing 2,635: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our first visit to the Gatlinburg area. Wow are the people there nice? They were so friendly and accommodating we can't wait to go back again. Our family has a range of ages that were all touched by our great visit.

Helpful?
2 Thank Pennie R
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. We are pleased to know that you enjoyed our friendly staff and comfortable accommodations. We certainly hope to see you back again soon. Luna More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

From the outside, driving up, the property looks majestic...but after staying three nights I found it to be well below my (very picky) standards. First, the positives... The employees we encountered were all nice. The bed and pillows in the master bedroom were comfortable. Now the negatives... 1. The walls and floors are paper thin... when the rambunctious youngsters upstairs... More 

Helpful?
4 Thank Sarah H
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It is certainly displeasure to hear that you may have experienced an unsatisfying visit to our resort. We always encourage our resort staff to provide our guests with an exceptional vacation experience. We appreciate all feedback received from our guests as it allows us to see if there is need for improvement in any area... More 

Jonesboro, Arkansas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

As usual, we had a great stay. We are owners at Westgate. It's some of the best money we have spent. Our concierge, Carol Ann, always ensures we are treated very well. Great amenities. Very clean, spacious floor plans. Waterpark and views are amazing!

Helpful?
2 Thank mammadawg
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. We are pleased to know that you enjoyed our friendly staff and comfortable accommodations. We certainly hope to see you back again soon. Luna More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our stay at westgate was more than a 5 star rating. We enjoyed everything the resort offered. We are from Miami,FL and we didn't think Tennessee would steal a piece of our hearts until we stayed here. The restaurant there has amazing food. Whoever makes the mashed potatoes knows what they are doing. My 5 year old loved it. Our... More 

Helpful?
2 Thank Thewave6969
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. We are pleased to know that you and your family decided to vacation with and that you found us to provide you with the comfort and contentment that you were looking. It is also great to know that you enjoyed dining with us and that you enjoyed the service for our staff.... More 

Topeka, Kansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I went and visited this resort on a "free" voucher my parents gave us. Free lodging to listen to their sales pitch. 90 minutes turned into 4 HOURS!!!! When we said no, a manager came over to add pressure, then another.... Not worth the lodging! Found small black bugs in the kitchen area, walls so thin you... More 

Helpful?
3 Thank Lori M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your experience with us. We are certainly disappointed by the comments that you have shared. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival as well as throughout your stay. Whenever you are in need of additional service, you can also contact... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great place and beautiful the only problem we had is that we just needed 30 more minutes to check out and their check out time is early 10:00 they require you to pay $15 more to check out after 10:00 even if you need 5 minutes to put your baggage in the car that's crazy so we hurried up.

Helpful?
1 Thank Rachel W
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for choosing Westgate Smoky Mountains Resort & Spa. We are glad to know that you enjoyed your accommodations and a great overall experience with us. We certainly allow our guests to check out after 10:00 AM without penalty. Although, we encourage our guests to check out at this time, there is no penalty for this. Your comments will... More 

Hubbard, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We will definitely be back!! Everyone was friendly and willing to help with anything we needed. The cabin was very clean and in a breath-taking setting! Loved every minute of our stay...can't wait to go back!!

Review collected in partnership with Amoma.com

Helpful?
1 Thank 773kristenc
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate your review. It is pleasing to know that you found our staff to be friendly and that they were attentive to your needs. We certainly look forward to seeing you vacation with us again soon. Luna More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Saw the presentation just for the free show. Bought A vacation home before we left. These things sell themselves. No pressure to buy. I did not feel overwhelmed with information. Very simple process. Rick Caysie and Nicole did an amazing job answering all questions..

Helpful?
1 Thank Marcia J
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback. We are happy that you enjoyed what our presentation and what we have to offer; our sales staff is there to ensure your outmost satisfaction and to assure you of the investment you made. We look forward to seeing you again soon! Lissy More 

Sunrise, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Dusty small room,over priced, refrigerator didn't work took two and a half hours to get new one, no ice machine, staff wanted to charge us for ice. Went to game room-need change of $10 took 15 minutes to get and for $10 my son got 4 try's at the claw machine. To say we were disappointed is an understatement!

Helpful?
1 Thank andersonrvp
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It is unfortunate to hear that you experienced difficulties with the unit. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve the services that we provide to our valued guests. We hope that you come back and visit us again soon! Lissy More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Compared to the other people we talked to and the reviews I have read, my family and I got lucky! We still have some things that need to be addressed though. To start off our vacation, we ended up in a lot of traffic on the drive down so we arrived at almost 11 pm. We checked in, and were... More 

Helpful?
2 Thank Allie477
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are sorry to hear that you may have experienced difficulties throughout your stay. Although a rare occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern, as guest satisfaction and comfort remain our number one priority. We regret to hear that you may have experienced a delay with the shuttle service.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $127 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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