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River Terrace Resort and Convention Center

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240 River Rd, Gatlinburg, TN 37738-3208
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Traveler (550)
Room & Suite (201)
Pool & Beach (10)

About

#52 of 72 hotels in Gatlinburg
Location
Cleanliness
Service
Value
River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort & Convention Center!
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Full view
Property amenities
Free parking
Wifi
Pool
Bar / lounge
Business Center with Internet Access
Conference facilities
Non-smoking hotel
Outdoor furniture
Parking
Outdoor pool
Fence around pool
Restaurant
Vending machine
Banquet room
Meeting rooms
Picnic area
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Private balcony
Telephone
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
River View
Languages Spoken
English
1,147Reviews32Q+A100Room tips
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Popular mentions
mike wrote a review Nov 10
Huber Heights, Ohio2 contributions2 helpful votes
Management at this hotel needs revamped. We reserved and confirmed with westgate (parent company) that we had a king balcony river on the room, after checking in we went to the room to see 2 double beds instead. I called the front desk and asked and was told "oh she should have told you at checkin we had some unexpected maintenance on some rooms and you'll just have to make due with that room. I asked if there would be any price lowering due to this and she quite literally said "absolutely not". I'm a big guy, i have a CAL king at home for me and my wife, there is a reason i paid the extra for a king room, to not even be adjusted to the cheaper double bed rate is insane. We changed our reservation from 5 nights and left after only 2 nights and stayed elsewhere. Westgate resorts only confirmed the only thing they would do for us was let us check out with no penalties. Who wants to change hotels mid vacation?? But we did they, they were not getting another dollar from me, they lost 3 nights stay instead of discounting the room to the double bed price and keeping me as a customer. Management don't bother with your canned reply here, you know how to contact me if you want to make this right and get the review updated.
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Date of stay: November 2020
Value
Location
Service
1 Helpful vote
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Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 5 days ago
Michael, Please accept our most sincere apologies that we didn't have the desired room type available but are glad that our team was able to provide options. We understand these may not be what you were looking for, but were able to speak with our team and have further compensation provided for this issue. Thank you for your patience, we hope to welcome you back and better impress you on your next visit. Kind regards, Lulu
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Sadeira57 wrote a review Nov 9
Santa Fe Springs, California41 contributions11 helpful votes
The #1 thing about staying at this hotel is the location. It is directly behind the main parkway in Gatlinburg. It is across the street from the village. It was great not to have to fight traffic for a parking spot! The room was clean and spacious. You will read many reviews that say it is outdated, and I understand what they are talking about. The bathroom looks like what you’d see at a campground or RV park, but it was clean and everything worked great. There were two sinks, a mini fridge and microwave. The room had been updated with USB ports for charging and a large flat screen TV. We had a view of another building but could also see the mountains beyond it. It was a great stay and we would return!
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Date of stay: November 2020Trip type: Traveled with family
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Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 2 weeks ago
Dear valued guest, Thank you for your comments! We are thrilled that you had a great stay with us at River Terrace Resort and Convention Center. Making memorable stay experiences with our valued guests is what we do best! We invite you to please stop in again next time you visit the Gatlinburg area. Best, Sydney
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Skalku wrote a review Nov 3
16 contributions2 helpful votes
We just had a tree fall on two of our cars at home the day before we were to leave on vacation. The staff at the River Terrace Resort were so understanding and kind. Zsofi, the supervisor, and Donna at the front desk that has been there for years, made our stay there amazing. My wife and I were able to set aside the troubles back home and just get away. We are so grateful for their hospitality and kindness. We will be back and highly recommend this hotel the next time you are in Gatlinburg.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
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Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 3 weeks ago
Dear valued guest, Thank you for sharing your feedback with us! It always pleases us to hear when our visitors enjoy a wonderful vacation getaway at our property. We pride ourselves on the service and hospitality we consistently deliver our valued guests, and we are glad your stay was nothing short of exceptional. We look forward to seeing you again soon! Best, Sydney
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Kathy W wrote a review Nov 1
Indianapolis, Indiana1 contribution1 helpful vote
We stayed at River Terrace because of the location. I was skeptical because of some of the reviews I had read. The location was great and we walked to everything but the park. We had a River view room with a fireplace and a King size bed. The bed was comfortable and the pillows were huge. The water pressure was fine and the fireplace worked. We were two floors up and had a nice view. The room was clean and spacious. It didn’t have the modern technology of some hotels, but aren’t you there to “get away!” The desk texted us twice a day and asked if we needed anything, and brought it in a timely manner. I will stay here again and I will recommend it to my family and friends. The only thing that I didn’t like, is that no breakfast was being served, only lunch and dinner. We were in building 3, on the 2nd floor.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 3 weeks ago
Our team at River Terrace Resort strives to deliver a comfortable, pleasant stay to every guest that walks through our doors. We know that they will be thrilled you highlighted their efforts. We are delighted to know you had such a positive experience. We truly appreciate you noting how your visit could have been improved as well. Your comments will be kept in mind as we're committed to continually improving our services. We consider it a great compliment that you'd like to return! From all of us at Westgate Resorts, thank you so much for taking the time to share your kind words and we hope to see you soon.   Kind regards, Laura
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alpha03 wrote a review Nov 1
Macungie, Pennsylvania77 contributions61 helpful votes
+1
We spent 3 nights at the property. Check in went well. The location of the property us wonderful. We had a ground floor room which had a rear door that opened to the pool. The room was large. It also had a two person jacuzzi and gas fireplace. It is obvious that the room could use some updating. The sinks tub and jacuzzi are worn. Some of the seams in the carpet are coming apart. My biggest pet peeve is the cleanliness. We spilled some water next to the jacuzzi. I wiped it up with a towel and the towel was filthy. I am guessing this place was great when it was new. Hopefully, they will start cleaning more efficiently.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Westgate Resorts, General Manager at River Terrace Resort and Convention Center
Responded 3 weeks ago
We value all feedback that we receive and truly appreciate your constructive review. We are delighted to know you enjoyed your overall stay. It's very important to us that we provide excellent service for all guests. Thanks again for your helpful comments, we hope you'll consider giving us another chance to do better in the future.   Kind regards, Laura
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PRICE RANGE
$81 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river terrace hotel gatlinburg, river terrace resort and convention center, river terrace gatlinburg
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
205
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Frequently Asked Questions about River Terrace Resort and Convention Center
Which popular attractions are close to River Terrace Resort and Convention Center?
Nearby attractions include Ripley's Aquarium of the Smokies (0.1 miles), Smoky Tours (0.2 miles), and Great Smoky Mountains National Park (0.3 miles).
What are some of the property amenities at River Terrace Resort and Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at River Terrace Resort and Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at River Terrace Resort and Convention Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at River Terrace Resort and Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to River Terrace Resort and Convention Center?
Conveniently located restaurants include Tennessee Jed’s, Chesapeake's Seafood and Raw Bar, and New Orleans Sandwich Company.
Are there opportunities to exercise at River Terrace Resort and Convention Center?
Yes, guests have access to a pool during their stay.
Is River Terrace Resort and Convention Center located near the city center?
Yes, it is 0.10 miles away from the center of Gatlinburg.
Does River Terrace Resort and Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to River Terrace Resort and Convention Center?
Many travelers enjoy visiting Noah Bud Ogle Cabin (0.5 miles) and Historic Ogle Log Cabin (0.2 miles).
Does River Terrace Resort and Convention Center have any great views?
Yes, guests often enjoy the mountain view available here.