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River Terrace Resort & Convention Center

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River Terrace Resort & Convention Center
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740 Reviews from our TripAdvisor Community

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Showing 735: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed here for three nights while in Gatlinburg.The room was very clean and very roomy.There was a nice balcony with a beautiful view of the mountains.The only negative was there's no elevators so getting luggage up two sets of stairs was kind of a pain.I would def stay here again though! Oh and the highlight of... More 

Helpful?
1 Thank angel w
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for choosing to stay with us at our River Terrace Resort. It brings us happiness to learn that you and your husband were pleased with the cleanliness and spaciousness our resort. We do hope that our resort staff was alerted to any concerns that you may have. We would be happy to assist with your luggage, should you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you want to stay close to the Downtown, this is the perfect place to stay at. All of the adventures we went to were just a walking distance and a short drive to other wonderful sites and attractions. I gave it a 4 mainly because of the location and clean rooms, but outdated. They clean the rooms and change... More 

Helpful?
1 Thank Veehjay
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Your comments are appreciated. We are so delighted to learn that you were able to take full advantage of our resort’s location, cleanliness, and our attentive resort staff. Please be advised that we are in the process of updating our resort for the comfort of our guests. We would be happy to provide one of our updated units, as long... More 

Horn Lake, Mississippi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We stayed here for 3 days for a wedding last week. When we checked in the front desk people were great. Went to our room as soon as we got off the elevator you could smell an old musty smell. Went in the room not as pictured was very disappointed everything is so old. The room was clean but the... More 

Helpful?
Thank Audreybell1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to share your feedback with us. We are disappointed to learn that you may have encountered some concerns with your visit. Please be advised that we are in the process of updating our resort for the comfort of our guests. We would be happy to provide one of our updated units, as long as... More 

London, United Kingdom
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Well, perhaps that's unfair, but really, the ladies, upon seeing the photos of this hotel, had visions of a romantic river retreat set away from the hustle and bustle, eager to wade into the adjacent river and cool off. The fact is, it seems the renovation budget was spent on the exteriors, and the interiors have been the same since... More 

Helpful?
Thank CS F
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Your feedback is appreciated and welcomed. It saddens us to read that you may have had a less than exceptional experience with us at our resort. Please be advised that we are currently working very hard to update our facilities to be able to offer the utmost best to our guests. We never intend for anything to stand in the... More 

Starr, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I booked for a a short getaway. Hotel was clean and we enjoyed our stay. Very close to everything downtown so we never had to drive. For the price we were pleased. Only downfall is the steep hills. We stayed in 4 at the top so we had to climb 2 hills.

Helpful?
Thank Jeremy S
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to share your feedback with us. It brings us happiness to learn that you and your husband were able to enjoy of our resort’s cleanliness, convenient location, and affordability. Sometimes, if availability permits, our staff may be able to assist in offering other unit locations. It is our hope that the mountainous terrain did... More 

Lexington, Kentucky
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

3 friends and I stayed one night at the River Terrace Resort in Gatlinburg on a trip to Dollywood. The hotel was no Sheraton, but it served our needs for the night. The room was clean, the beds were comfortable, and it was in a GREAT location to the Gatlinburg strip - and a 2 minute walk to the Ripley's... More 

Helpful?
Thank BBSings
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to share your review with us. We are pleased to learn that you found satisfaction in our cleanliness, comfort, and prime location. We would be happy to provide an already updated unit, as long as our availability permits. We never want anything to stand in the way of your satisfaction. We hope to have... More 

Columbus, Georgia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here a few times in the past but now it is A LOT BETTER! the rooms are updated the beds are wonderful and the staff was great. the pool was closed on day of our stay and the staff gave us free tickets to the Westgate indoor water park. Loved our stay there. Great access to Gatlinburg

Helpful?
1 Thank Jay S
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for choosing our Westgate River Terrace Resort. It brings us an immense amount of satisfaction to learn that we were able to surpass your expectations during this visit. It is delightful to learn that you enjoyed our updated units, accommodating staff, and accessibility to downtown Gatlinburg. We hope to see you again very soon! Nat More 

Newberry, South Carolina
2 reviews
1 of 5 stars Reviewed 1 week ago

My wife and myself was there for our anniversary. We found this so called "resort" on line. Pictures looked very nice. PICTURES LIE. We had Thursday- Sunday reservations, after this first most uncomfortable night we checked out early and found a very nice room down the street, The rooms at this so called resort was completely outdated and nasty, The... More 

Helpful?
Thank panthersfan01

Travelers are raving about these Gatlinburg hotels

Baton Rouge, Louisiana
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I arrived and got a loft king bedroom with a river view. The room was huge with 2 bathrooms. The balcony was very nice with great views of the creek, mountains and city. The location was the best part. Walking distance to everything! The room even though it was recently refreshed seemed still out of date. The... More 

Helpful?
1 Thank LSU_Kitten
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Your feedback is appreciated and welcomed. It brings us happiness to learn that you were able to take advantage of our convenient location, resort staff, affordability, and spacious units during your stay. Please be advised that we are currently in the process of renovating our resort for the comfort of our guests. We want to kindly advise that our units... More 

New Orleans, Louisiana
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked through Kayak. Showed up to the hotel and they said they didn't have the room any more. All the other hotels around there were booked up. They only thing they said was sorry but nothing they could do. Didn't seem very concerned for the mistake of selling the room to a third party that then sold it to us.

Helpful?
Thank Tobywill284
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. We are disappointed to see that you were unable to visit out resort. Please be advised that it is the responsibility of the third party to notify us of your reservation. We always recommend that our guests bring their confirmation letters with them to check-in. In the extreme case of an overbooking, our resort staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $85 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg
Hotel Style:
#5 Top resorts Hotel in Gatlinburg
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