We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

River Terrace Resort & Convention Center

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
River Terrace Resort & Convention Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

754 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 748: English reviews
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This resort has a great location right in downtown Gatlinburg. My husband and I spent a week here in May. Enjoyed the easy walk to all that Gaitlinburg has to offer. Will probably stay here on our next visit.

Helpful?
1 Thank Ldymerlyn
Atlanta, Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

As the title says, it's mediocre at best. Reserved hotel through ticketsatwork as there was a discount through my workplace. Selected a standard 2 queen bedroom (for 3 people). Got to the hotel, they said the reservation came through as a single king bed. Luckily they had standard queen rooms available, otherwise i'd had been in a pickle. The room... More 

Helpful?
Thank Lnxpro
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Thank you for a wonderful weekend getaway. The room was very clean and had a great view of downtown Gatlinburg. This is a very convenient location. We could even hear live music from our balcony. In the morning, we got to see ducks swim in the Little Pigeon River! Highly recommended.

Helpful?
Thank A TripAdvisor Member
Myrtle Beach, South Carolina
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff was very helpful and friendly. The rooms are large and clean. But this not what I expected. Beds sank down when you sat on them. I asked for 2 different mattress and got one new one. My friends had to sleep on the old mattress. The tv was an analog tv. It is a very dated resort. With... More 

Helpful?
1 Thank Charlotte C
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

First and foremost, it was such a pleasure to welcome you to the River Terrace Resort and Convention center. Whether you are traveling for business or pleasure, we know you have a variety of places to choose from and are honored you selected us. We were happy to read that you were pleased with the mannerisms of our staff and... More 

Travelers are raving about these Gatlinburg hotels

Sparta, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago

We have stayed here several years and 3 out of 3 times we have had resevation issues. You call the hotel to make a resveration and they automatically trasfer you to West Gate Resorts. I called and went through the whole process giving the guy my credit card information TWICE. I got my confirmation e-mail and thought everything was fine.... More 

Helpful?
Thank Andrea B
Level Contributor
5 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Older. In need of a remodel. Mostly clean but not spotless. One of two pools being "reconstructed" but you can tell they are not too excited about getting it done. Some one is sucking as much cash flow out of it without putting in to it. Great location if you just want a place to sleep and don't need anything... More 

Helpful?
Thank Rich O
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon. More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for the first time for just one Saturday night. Staff was friendly and check-in was quick. The rooms were clean, but a little dated. Nice, large private balconies. Our room had an amazing mountain view. Located near the middle of town on River Road so still in walking distance of everything but not as noisy as the strip. There... More 

Helpful?
Thank Amanda M
WestgateGuestRels, Public Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for staying with us. We are pleased to hear you discovered our Westgate River Terrace Resort and that you enjoyed your unit along with the view. We appreciate your feedback as we are always looking how to improve our guests' experiences. We hope you visit us again. Allie More 

Park Ridge, Illinois
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We liked the large spacious room and especially the balcony with the pretty views. The hotel is older, a bit out of date, but we would totally stay there again. The beds were comfortable, the rooms were clean and the location was great. If you are looking for luxury, this is not the place. When we first walked in, I... More 

Helpful?
Thank marvel282
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit to our property. As you mentioned, our resort is in the perfect location close to tons of unique activities. We hope to have you visit us again in the near future. More 

Augusta, Illinois
Level Contributor
56 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First stayed here in 1963...It was our choice for our Honeymoon accommodations...Took our daughter there for her first Smoky Mountain vacation...Highly recommend River Terrace for anyone wanting to stay in Gatlinburg!

Helpful?
Thank JRing2016
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for choosing the Westgate River Terrace. We appreciate your comments and are glad you chose us for as your daughters' first trip to Gatlinburg. Making memorable stay experiences with our valued guests is what we do best! We invite you back, and hope to see you again very soon. Allie More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

The first night there my mother slept in a wet spot on the bed when we told them they did come and change the bedding but only after I reported it to the lobby staff ...I told the housekeeper first and she didn't speak a word of English which was very awkward I tried to show her and still nothing... More 

Helpful?
1 Thank Karen B
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to share your honest feedback with us. We appreciate you allowing us another opportunity to serve you. It does disappoint us to see that you may have had a less than satisfying stay. Please be advised that we are working very hard to update our resort for the utmost satisfaction of our guests. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

302 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (285)
Viewed
Hotel & Grounds (46)
Viewed
Room/Suite (75)
Viewed
View from Room (33)
Viewed
Bathroom (23)
Viewed
Dining (1)
Viewed
Pool/Beach Area (3)
Viewed
Other (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.3 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#26 of 84 in Gatlinburg
3.5 of 5 stars 399 reviews
0.5 mi away
Quality Inn & Suites Gatlinburg
0.1 mi away
The Edgewater Hotel
The Edgewater Hotel
#18 of 84 in Gatlinburg
4.0 of 5 stars 814 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Glenstone Lodge
Glenstone Lodge
#46 of 84 in Gatlinburg
3.0 of 5 stars 848 reviews
0.4 mi away
River Edge Motor Lodge
River Edge Motor Lodge
#35 of 84 in Gatlinburg
3.5 of 5 stars 410 reviews
0.8 mi away
Brookside Resort
Brookside Resort
#34 of 84 in Gatlinburg
3.5 of 5 stars 794 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $80 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Odigeo, Hotwire, Cancelon and Travelocity so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg
Hotel Style:
#5 Top resorts Hotel in Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay