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The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

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705 Cherokee Orchard Road, Gatlinburg, TN 37738-3613
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Traveler (1643)
Room & Suite (613)
Pool & Beach (113)

About

#29 of 72 hotels in Gatlinburg
Location
Cleanliness
Service
Value
The Park Vista a DoubleTree by Hilton is known for spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the city of Gatlinburg, each guestroom has a private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions downtown Gatlinburg has to offer. If your adventures include a visit to Dollywood or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen TV, refrigerator and WIFI access. Other amenities include: In-room Dining, Business Center, Complimentary WIFI in public areas, Indoor Pool, Arcade & Fitness Center. Enjoy your favorite beverages and appetizers in Firefly’s Patio Lounge, or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Skiing
Business Center with Internet Access
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
4184Reviews67Q+A100Room tips
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Popular mentions
d0miniquembr0wn wrote a review Jun 13
1 contribution
The service was horrible. I will never stay here again. The staff was rude. I was with a large wedding party they would not give us later check outs and then when I just payed to keep the room because they would not allow late checkout they locked me out my room and was rude when I told them to unlock it.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2021
Value
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Response from General Manager, General Manager at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Responded today
Dear Dominique, Thank you for informing us of your experience. We are very sorry that you did not receive the service you deserved, and we apologize for any shortcomings. Our team should have been more responsive and accommodating, and we are reviewing your feedback to ensure we learn from the experience. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team
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robin r wrote a review May 2021
Nowhere illinois125 contributions29 helpful votes
Hotel's Favorite
my kids loved the pool & the views from the room and the yard of the hotel are great. it was nice to have a hotel a little bit away from the busy town. restaurant food was good too. you can ride the trolley into town if you don't have to be back by a certain time. Or we found $5 parking at 2 churches on main road heading down into town. We liked being close to the national park too! Jake's Creek was my favorite . Also since this hotel is on Cherokee orchard road you can get to the Roaring Forks motor trail just past the hotel without going through the main entrance to the national park. We hiked Trillium Gap from this trail with our kids (AKA Grotto Falls) .
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
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Response from General Manager, General Manager at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Responded May 3, 2021
Dear Robin, It was our pleasure to host you; thank you for choosing Park Vista DoubleTree Gatlinburg! We're delighted you enjoyed our fantastic location and awesome amenities. Our team trusts this was a memorable trip with your kids. Thank you for staying with us, please travel safely, and hope you will return soon. Most Sincerely, Park Vista Team
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John N wrote a review Jun 11
Clarks Summit, Pennsylvania24 contributions35 helpful votes
Beautifully situated if you face Gatlinburg, but if view important to you, do not settle for parking lot view! On the positive side: Friendly but inconsistently competent staff Excellent breakfast buffet Asst manager Shiela who corrected her staff's errors On the negative side: They promise trolley service but it is not theirs and comes sporadically Incompetent management; we encountered problems in check in, pool towels, would not clean rooms for 6 nights; needed to call multiple times for towels and make our own beds Broken elevators Did not monitor or control their own parking lot Compared to 10 years ago, this place is declining
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Date of stay: June 2021Trip type: Traveled with family
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Response from General Manager, General Manager at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Responded yesterday
Dear John, Thank you for sharing about your most recent stay with us at Park Vista DoubleTree Gatlinburg. We are so pleased that you enjoyed our location and breakfast buffet. However, we sincerely apologize for the inconsistent service that you received during your visit. We have notified our front desk and housekeeping teams to address your concerns with check-in and the towels. Our property is located on the free city trolley route and we apologize that it did not run as frequently as anticipated. It would be a privilege to have another chance to provide you with the level of service you deserve the next time you are in Gatlinburg. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team
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Pamela P wrote a review Jun 11
1 contribution
My husband and I stayed here June 6-10. I had big expectations for this hotel, as it is quite a bit more than we normally pay. When we finally got into our room, it was 1 king size bed. The room itself was satifactory. Nice bed...bathroom was nice..however I will have to go along with another review that talked about the toilet paper. But our biggest complaint was the shower...NO WATER PRESSURE AT ALL!!! I was also really surprised that you couldn't pay for your room online, or by telephone. Really? Plus, no maid service while you're there! Nobody to replentish your towels, rags...coffee, sugar etc. You had to call & ask for everything. We will not be staying here again, nor will we recomend.
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Date of stay: June 2021
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Location
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Room Tip: Make sure to ask for a room with a good view!!!
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Response from General Manager, General Manager at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Responded 3 days ago
Dear Pamela, Our team appreciates the insight from your recent stay. While we are happy to hear that you enjoyed our comfy beds, we are truly sorry to hear that other aspects of our accommodations fell short of your expectations. Our maintenance team will look into the water pressure issue, so thank you for bringing this to our attention. In regards to daily housekeeping services, we sincerely apologize for any inconvenience you experienced. We have suspended this service due to COVID and look forward to when we can return to our normal operations. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team
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anonymous wrote a review Jun 9
Gatlinburg, Tennessee1 contribution
Currently staying here actually as we speak, we head out tomorrow morning but felt the need to write this review. I have a huge phobia of bugs and we have been fine all week until now. We have found a few BIG roaches in our room. I went down to the desk to see if they could spray, or something, anything, if this was earlier in the day we would have just left to go back home earlier, but it is now 10pm and we can’t. She only offered to move us rooms and when I had asked if she really thought that would be any different, she said she’s never heard of a roach problem until now and seemed kind of defensive. I was being kind and am just upset because I now have to sleep here worrying about all the creepy crawlys, I would not recommend this hotel unfortunately:( also, a community microwave on the floors, dirty plates sat out on top of it all week (the same ones) which could very well cause a roach problem!
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Date of stay: June 2021Trip type: Traveled as a couple
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Response from General Manager, General Manager at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Responded 4 days ago
Dear Guest, We're terribly sorry to hear about your recent stay with us. The issue you raise is a very serious one, and we will make sure to do a thorough investigation of your room to ensure that the appropriate action is taken. We apologize for any inconvenience this may have caused you. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team
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PRICE RANGE
$139 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park vista resort, park vista motel gatlinburg tn, park vista gatlinburg, park vista hotel tenn
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
300
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Frequently Asked Questions about The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Which popular attractions are close to The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Nearby attractions include Smoky Tours (0.7 miles), Impossibilities Magic, Mindreading and Mayhem! (0.6 miles), and Misty Mountain Soap Co. (0.6 miles).
What are some of the property amenities at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Yes, free parking is available to guests.
What are some restaurants close to The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Conveniently located restaurants include Tennessee Jed’s, New Orleans Sandwich Company, and Donut Friar.
Are there opportunities to exercise at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg located near the city center?
Yes, it is 0.6 miles away from the center of Gatlinburg.
Are any cleaning services offered at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Yes, dry cleaning and laundry service are offered to guests.
Does The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?
Many travelers enjoy visiting Noah Bud Ogle Cabin (1.4 miles) and Historic Ogle Log Cabin (0.7 miles).