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SureStay Plus Hotel by Best Western Gatlinburg

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Rooms
Dec 30Dec 31
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from downtown Gatlinburg and we are just 6 miles from Pigeon Forge.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Public Wifi
Breakfast included
Outdoor pool
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
River View
Budget
HOTEL CLASS
Hotel links
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Offers & Announcements:BOOK DIRECT & SAVE
Hotel packages
Reviews (671)
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667 results
Traveler rating
154
205
153
89
66
Traveler type
Time of year
LanguageEnglish
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154
205
153
89
66
Show reviews that mention
All reviews the river travelodge inn room was clean within walking distance national park balcony overlooking enjoyed my stay covered parking per night convenient location would stay again yogurt an older hotel continental breakfast the main drag strip balconies
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1 - 5 of 667 reviews
Reviewed 3 weeks ago

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Review collected in partnership with Travelodge
Date of stay: November 2018
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

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Hotel's Favorite
Reviewed June 19, 2018

This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More

Date of stay: June 2018
1  Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded June 25, 2018

Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More

Reviewed 4 weeks ago via mobile

This hotel is old and dirty. Unfortunately ut does not live up to the Best Western Brand name. I was very surprised to see how dirty our room was upon arrival. I tried to shake it off and maintain a joyous attitude for my family....More

Date of stay: October 2018
Thank RNmama09
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for taking the time to rate us. We deeply regret that you were not pleased with your room. We will be sure to look into your complaints. Your business is appreciated, and we hope you will give us another chance in the future...More

Reviewed 4 weeks ago via mobile

Devon was great when I got lost getting there and in extend my stay. The hotel suite was like an apartment. The hotel is great for people who like to walk because it is near the major attractions. Can't wait to book again next year.More

Date of stay: November 2018
Thank Wanderer26729364249
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for your kind review! We are so happy that you enjoyed your stay with us and that Devon was helpful to you. Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town....More

Reviewed 4 weeks ago

I stayed here for one night while visiting the Great Smokey Mountains. It is one of the nearest accommodations to the park entrance but still close enough to the main street of Gatlinburg. Rooms were quite average, clean but the decor was a little worn....More

Date of stay: October 2018
Thank Redchariot
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for taking the time to rate us. Your input is very important to us and will considered. Please be assured that we have major renovation projects scheduled to begin after the first on the year. The privatizing of the balconies are one of...More

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Questions & Answers
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becka143m
December 19, 2017|
AnswerShow all 3 answers
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
0
Votes
cheriecooper76
December 3, 2017|
Answer
Response from 20thcentboy | Reviewed this property |
there is a creek that runs beside it.
0
Votes
Hugh M
November 6, 2017|
AnswerShow all 2 answers
Response from Linda R | Reviewed this property |
I think you will have to call them. I wouldn't trust doing it on line
0
Votes
Room Tips
"There are no good rooms at this hotel"
LoriPulskamp1
Oct 22, 2018
Read review
"It needs new management, rooms at top floor seem to be less noisy, but they also do not get towels until 9..."
jojos779
Oct 10, 2018
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"We had 6 people and this was a suite and it was big enough for more people."
503genevieved
Jul 23, 2018
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"Stay somewhere else"
glennb135
Jun 15, 2018
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PRICE RANGE
$54 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
family inns of america hotel gatlinburgfamily hotel of americafamily hotel gatlinburgfamily inn gatlinburg
FORMERLY KNOWN AS
Travelodge Inn & Suites Gatlinburg on the River
LOCATION
United StatesTennesseeGatlinburg
NUMBER OF ROOMS
52
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