HEMLOCK HILLS RESORT

After being hesitant because of the reviews. We booked and were pleasently surprised once we got there. First of we arrived ahead of schedule and we graciously given early access to our cabin. Once inside we already knew that this wasn't a new cabin so there were some things that to be expected. Its a cabin in the woods, its not the Ritz Carlton. We found the cabin to be spacious and comfortable for 4 adults. People had posted in reviews about the screens being out. well we kind of liked the screen being out by the hot tub. made it easier to hand drinks out. lol Overall i would definitely urge people who know that this is not a hotel room, and not everything will be perfect. to book this cabin. i cant wait to book it again.

Date of stay: October 2021

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Room Tip: its a great place to relax

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Venture746425 wrote a review Aug 2021

1 contribution

Hemlock Inn

We've been coming to TN for 14 years so we've stayed a lot of places....nice places. This year we arrived to the Hemlock Inn. While the pictures look nice the cabin is in MUCH need of repair. The floor boards creak so loudly that not only are those on the main level beyond annoyed but your guests in the bottom basement will not be able to sleep at all!!!!!!! The FLOOR IS HORRIBLE WITH THE CREAKING!!!! Here is a small list of what is broken...microwave door and glass, many TVs don't work or the remotes are missing, floor in kitchen is warped (near the bathroom) a definite trip hazard, showers had mildew on the curtain, toilet seats broken, one dishwasher doesn't work, sofas STINK like sweat and the cushions are worn out, and sink down when you sit on them (need to be replaced), a lot of tops for pans but the pans are not here, need knives, garbage disposal doesn't work, tops on coffee pots are broken, mixer has only one beater that works so basically unusable, oven overheats, bathroom door won't open as the floor is warped, refrigerator door is off line as the hinges click, place was not really clean and the cover on the hot tub is damaged so bugs and leaves get in it. For a place this size the need more seating inside and out. It met our space needs but all the things about need to be addressed in order to continue to advertise as a luxury cabin. Right now it's not. My only purpose is to let anyone else know what they're getting. We're also alerting the company. This is not a luxury cabin. It probably used to be but it's not maintained!!!…

Date of stay: August 2021Trip type: Traveled with friends

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emilypaige1795 wrote a review Jun 2021

Logansport, Louisiana2 contributions

Heavenly View

My husband and I stayed at Heavenly View for our honeymoon. No complaints whatsoever. When we got there, the code emailed to me didn’t work, but I called the main office number and the problem was resolved quickly. The cabin was clean, and we enjoyed the hot tub! We can’t wait to come back!

Date of stay: June 2021Trip type: Traveled as a couple

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Cierra Ross wrote a review Oct 2020

Calhoun, Georgia1 contribution

Honeymoon in Secluded Romance cabin

I really don’t understand why there are so many bad reviews for the secluded romance cabin. My husband and I arrived here Sunday for our honeymoon, and we immediately fell in love with this little cabin! It was perfectly secluded like the name says! The king size bed is extremely comfortable, and so is the pillows. The jacuzzi outside is in a perfect spot, and is so relaxing. It rained here the whole first day that we were here so we just picked up food and hung out in the jacuzzi outside and played pool upstairs. There’s also a huge hot tub inside next to the bed, and boy does it get hot! It’s sooooo relaxing. For the price we paid, we can’t beat what we got! It’s such a short drive from the heart of gatlinburg also! Overall we’ve had such an amazing experience! We’ll be leaving Thursday but we’ve loved everything about this cabin so far!…

Date of stay: October 2020Trip type: Traveled as a couple

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Response from Cody Hibbard, Owner at Hemlock Hills Resort

Responded Oct 26, 2020

Thank you for your review, Cierra! We would love to have you return and stay with us again soon!

Tammy G wrote a review Sep 2020

1 contribution2 helpful votes

Non-existent Customer Service

I left two messages stating that we were going to arrive late but no one returned my call about any special instructions. We arrived after 3:30 a.m. - and the code did not work. I called the main number and the emergency maintenance number numerous times and left several messages. I even called the police because the alarm was going off after too many attempts on the key pad. Having driven 15+ hours from Florida, we were exhausted and slept in the car the first night - for which I had prepaid. Fortunately, the code worked the next afternoon. I say fortunately because after leaving several voicemails over three days —THE MANAGEMENT NEVER CALLED ME BACK. Not once. Zero concern for our experience. They had payment and did not care one bit that we could not in. I plan to contact American Express and dispute one night’s charge. The cabin was adequate - but no place to walk your dogs without going a block up the hill. This was my first and will be my last stay through Hemlock Hills cabin rentals. ABSOLUTELY ABYSMAL CUSTOMER SERVICE.…

Date of stay: September 2020Trip type: Traveled with family

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