HEMLOCK HILLS RESORT

I really don’t understand why there are so many bad reviews for the secluded romance cabin. My husband and I arrived here Sunday for our honeymoon, and we immediately fell in love with this little cabin! It was perfectly secluded like the name says! The king size bed is extremely comfortable, and so is the pillows. The jacuzzi outside is in a perfect spot, and is so relaxing. It rained here the whole first day that we were here so we just picked up food and hung out in the jacuzzi outside and played pool upstairs. There’s also a huge hot tub inside next to the bed, and boy does it get hot! It’s sooooo relaxing. For the price we paid, we can’t beat what we got! It’s such a short drive from the heart of gatlinburg also! Overall we’ve had such an amazing experience! We’ll be leaving Thursday but we’ve loved everything about this cabin so far!…

Date of stay: October 2020Trip type: Traveled as a couple

Helpful

Share

Response from Cody Hibbard, Owner at Hemlock Hills Resort

Responded Oct 26, 2020

Thank you for your review, Cierra! We would love to have you return and stay with us again soon!

Tammy G wrote a review Sep 2020

1 contribution2 helpful votes

Non-existent Customer Service

I left two messages stating that we were going to arrive late but no one returned my call about any special instructions. We arrived after 3:30 a.m. - and the code did not work. I called the main number and the emergency maintenance number numerous times and left several messages. I even called the police because the alarm was going off after too many attempts on the key pad. Having driven 15+ hours from Florida, we were exhausted and slept in the car the first night - for which I had prepaid. Fortunately, the code worked the next afternoon. I say fortunately because after leaving several voicemails over three days —THE MANAGEMENT NEVER CALLED ME BACK. Not once. Zero concern for our experience. They had payment and did not care one bit that we could not in. I plan to contact American Express and dispute one night’s charge. The cabin was adequate - but no place to walk your dogs without going a block up the hill. This was my first and will be my last stay through Hemlock Hills cabin rentals. ABSOLUTELY ABYSMAL CUSTOMER SERVICE.…

Date of stay: September 2020Trip type: Traveled with family

2 Helpful votes

Helpful

Share

RyanL10 wrote a review Aug 2020

Lansing, Michigan79 contributions75 helpful votes

Secluded Romance Cabin

Affordable vacation stay in the mountains, not too hard to get to and well kept. Hot tub on the back deck, pool table upstairs, and Jacuzzi tub in the bedroom. There is also a nice gas fireplace in the living room to relax. Just a short drive away from Gatlinburg also. The bed is old but was fine for a couple nights.

Date of stay: February 2020

Cleanliness

Service

Sleep Quality

1 Helpful vote

Helpful

Share

Response from Cody Hibbard, Owner at Hemlock Hills Resort

Responded Oct 26, 2020

Thank you for your review, we truly appreciate this! We have replaced this mattress since and would love to have you stay with us again!

Irish J wrote a review Jun 2020

Raleigh, North Carolina4 contributions4 helpful votes

GREAT CABIN

It was just like the pictures, everything within miles away, Great Location! We had game nights in the house, Great internet and cable, I was able to work while vacationing. Wonderful place to visit, people were very friendly around us weather was up and down but we were just fine with a covered porch. Stove is out dates and needs to be replaced. Ice is slow building but frog is good and bathrooms are nice sizes. Enjoy!!!

Date of stay: June 2020

1 Helpful vote

Helpful

Share

Response from Cody Hibbard, Owner at Hemlock Hills Resort

Responded Oct 26, 2020

Thank you for your review! We would love to have you stay with us again soon!

Heather R wrote a review Feb 2020

1 contribution

Family Getaway/Birthday surprise for our daughter

We recently stayed at the Black Bear Getaway in Pigeon Forge! Our family of 8 had the best time! The cabin was absolutely beautiful! The pictures do not do it justice. The location was great! You felt like you were far away from town but it was so close. We spent a lot of our time in the game room playing pool and video games. We also loved the theater room! The beds were very comfortable as well! I highly recommend this cabin!! We will definitely stay here again in the future!! Thank you for a wonderful getaway that our family will never forget!

Date of stay: February 2020Trip type: Traveled with family

Helpful

Share

Response from Cody Hibbard, Owner at Hemlock Hills Resort

Responded Oct 26, 2020

Thank you so much for your review! We love Black Bear Getaway as well :) We would love to have you stay with us again in the near future!

PreviousNext