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Holiday Inn Club Vacations Smoky Mountain Resort

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Holiday Inn Club Vacations Smoky Mountain Resort
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864 Reviews from our TripAdvisor Community

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Showing 862: English reviews
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Reviewed 3 days ago NEW

Awesome, Awesome, Awesome place to stay. Walking distance to the main strip with all the activities. Great place, Great View and I can't say enough about how much of a great time my family and I had with our stay here. We stay in one of there signature suits and it was great. All ready wondering when we are going...

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Helpful?
Thank RICKY S
West Park, New York
Reviewed 5 days ago NEWvia mobile

We stayed here for a couple of days before moving on to another destination in Tennessee, and we enjoyed our time here. We had a 2 bedroom, 2 bath Villa, which contained a full kitchen with dishwasher and all appliances, washer and dryer, two queen beds in one bedroom, dining room table for 6, living room with gas fireplace and...

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1Thank MichMcCluskey
Reviewed 5 days ago NEWvia mobile

I will NEVER be staying with Holiday Inn again. The worst customer service I have ever experienced from the top to the bottom. I purchased a $150 "vacation package" from a bridal show and decided to use it when visiting a friend in Knoxville. For one, i think it ridiculous that they dont even put you up in the hotel...

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Helpful?
Thank Tamsie L
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

When we saw your post on Facebook we immediately asked the team to reach out to you about your experience. Thanks for sharing your concerns and allowing us the opportunity to respond.

Reviewed 5 days ago NEW

everything was very nice the people were great and the breakfast was amazing i will defaintly be going back in about a year and a half ita was a very very nice trip i loved the view of the space neeedle

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Helpful?
Thank Haley R
Waco
Reviewed 1 week ago via mobile

It's disappointing when a mega chain doesn't keep up the facility in a way that is appropriate for the money being spent. This is a timeshare location and should be maintained in a manner that makes people want to join the timeshare. There aren't enough towels, dishwasher is old and cheap and the washing machine was a stackable which barely...

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Helpful?
Thank Mskrislong
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

We're sorry to hear you were disappointed in your stay at Smoky Mountain Resort. This is certainly not the impression we want to leave with our guests. We sent you a private message in hopes of addressing your experience more personally. Thanks for sharing your comments.

Charlotte, North Carolina
Reviewed 1 week ago via mobile

Stayed for a mini getaway with family. Easy walking distance into town and restaurants. Staff is friendly and rooms were as expected. Always nice to have more space than your traditional hotel room. Overall quiet. Heard neighbors on occasion but it was when right outside the doors in the outer area. The new units are beautiful. Looking forward to staying...

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Helpful?
Thank hseh
Atlanta, Georgia
Reviewed 1 week ago

Everything! From the moment at check in till check out, the entire staff was friendly and welcoming. The lobby is cozy, and the rooms are fantastic. The bathroom tub and fire place will set the mood for any romantic getaway, and the pull out sofa and kitchen will accommodate any family. The hotels location is excellent and in walking distance...

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Helpful?
Thank Oscar R
Alexandria
Reviewed 2 weeks ago via mobile

This is a very spacious wonderful accommodation. On the expensive side but you get what you pay for. We had a two bedroom two bath villa. Very upscale in nice location close to everything. Wish we could stay longer.

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Thank Andrew E
Reviewed 2 weeks ago via mobile

Booked this as a 2nd birthday vacation for my son. While looking for a place to stay in Gatlinburg the main thing my husband and I wanted was a water park for him to enjoy. While there was a water park included in the stay at this hotel and it was a really nice one with lots of options for...

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Helpful?
Thank Gretchen D
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

We're glad you enjoyed your son's special birthday trip to Gatlinburg at Smoky Mountain Resort. It's our goal to be sure our guests are comfortable and have plenty of fun things to do. Amenity bags are provided to every guest at check-in time to help them get settled in. As an extended stay vacation ownership resort, our owners ultimately decide...

Boaz, Alabama
Reviewed 2 weeks ago via mobile

What can you say about a place you stay on vacation that is nicer than your house? One thing is you hate for the vacation to end!! My wife and I stayed in the new Signature Collection condos for a week. A two bedroom suite that we loved. I am sure next year it will not be so easy to...

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Helpful?
Thank idabobster
HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

What a joy to read your comments about Smoky Mountain Resort's Signature Collection! We've been excited to complete these units, and your feedback is very welcome indeed. Please come and visit us again soon. We'll be delighted to welcome you back! Thanks for sharing your comments.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $179 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and other travelers.
28 questions
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Questions? Get answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a Signature”
 of 5 bubbles rickys669, 3 days ago | Read review
“Choose a 2 BR if you can if there are more than 2 adults in your party. 1 BR fine with 2 adults and one or two small children”
 of 5 bubbles LindaSA_13, Jan 14, 2017 | Read review
“dont stay here at all”
 of 5 bubbles Memphis_11, Jan 12, 2017 | Read review
“If you want 2view balldrop on New Yr's Eve, reserve room a yr in adv &call few days 2week before 2make sure it's available.”
 of 5 bubbles rickyd844, Jan 1, 2017 | Read review
“Great location”
 of 5 bubbles Kim0829, Oct 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question